44 results for Technology in Manchester, NH

Database Technology Manager

Boston, MA
onsite
Permanent
115000.00 - 140000.00 USD / Yearly
We are looking for a skilled Database Technology Manager to oversee and optimize our database systems and SharePoint platform. This role involves ensuring the reliability, security, and efficiency of data infrastructure while collaborating with teams to support business operations. The ideal candidate will have a strong technical background and a passion for delivering high-quality database solutions. Responsibilities: • Design, implement, and maintain database systems to ensure optimal performance and scalability. • Manage and administer SharePoint platforms, ensuring seamless integration with organizational workflows. • Monitor and troubleshoot database and SharePoint issues to maintain system availability and reliability. • Collaborate with cross-functional teams to identify and address data-related requirements. • Develop and enforce security protocols to protect sensitive information within databases. • Provide technical support for desktop administration and remote desktop access. • Oversee Active Directory configurations and ensure proper user access management. • Evaluate and implement hardware solutions to support database and SharePoint operations. • Stay updated on advancements in database technologies and recommend improvements. • Document processes and procedures for database and SharePoint management.
2026-03-02T18:52:48Z

IT Manager

Nashua, NH
onsite
Permanent
- USD / Yearly
We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules. Responsibilities:• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.• Develop and implement strategies to optimize IT systems for peak gaming activities.• Manage and maintain Active Directory, ensuring secure and efficient system access.• Oversee backup technologies to safeguard critical data and ensure business continuity.• Configure and troubleshoot Cisco technologies to maintain reliable network performance.• Supervise computer hardware installation and maintenance to support gaming systems.• Establish and enforce configuration management practices to maintain system consistency.• Monitor IT systems and proactively address issues to minimize downtime.• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.• Train and mentor IT staff to enhance team performance and technical capabilities.
2026-02-09T14:43:39Z

IT Manager

Portsmouth, NH
onsite
Permanent
- USD / Yearly
We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.Key Responsibilities:<ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul>What We’re Looking For:<ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul>
2026-02-09T14:48:41Z

Programmer Analyst

Laconia, NH
onsite
Permanent
- USD / Yearly
We are looking for a skilled Programmer Analyst to join a growing team in the Gilford, NH area. This role is ideal for someone who excels in designing and supporting systems, delivering technical solutions, and collaborating closely with users to resolve issues. As part of our dynamic team, you will play a vital role in developing and maintaining software systems that support multi-environment, multi-divisional, and multi-national operations. Responsibilities:• Design, develop, and implement software solutions tailored to multi-environment, multi-divisional, and multi-national business needs.• Collaborate with users to analyze system issues and provide effective resolutions.• Manage projects from initial concept to completion, ensuring accuracy and adherence to timelines.• Create and maintain technical documentation for all development activities and system processes.• Provide support for financial systems, including troubleshooting and optimizing functionality.• Utilize programming languages such as RPG/400, MySQL, and DB2 to enhance system performance.• Work with Enterprise Resource Planning (ERP) systems• Analyze business requirements and translate them into technical solutions.• Leverage Microsoft Office tools and Visual Basic to create financial analysis tools.• Support development and functionality on IBM iSeries and AS400 platforms.
2026-02-18T19:33:49Z

Help Desk Analyst

Lowell, MA
onsite
Temporary
25.00 - 30.00 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T13:43:45Z

Project Manager/Sr. Consultant

Cambridge, MA
onsite
Contract / Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Cambridge, Massachusetts. This role involves developing and designing comprehensive courses tailored for datacenter and critical infrastructure professionals. You will play a key part in creating instructional materials and tools that help learners excel in their roles, such as datacenter technicians and analysts. This is a contract position with the potential for a permanent role, offering the opportunity to contribute to impactful educational initiatives. Responsibilities: • Design and develop end-to-end course content for datacenter and critical infrastructure training. • Collaborate with a team of instructional designers and developers to create classroom-ready materials. • Build curriculum materials including tasks, job aids, and lists to enhance learner engagement. • Create instructional tools using platforms such as Google Docs, Google Slides, and Articulate 360. • Incorporate augmented reality elements where applicable to enrich learning experiences. • Work closely with analysts to transform design and market insights into effective course materials. • Develop content on topics such as datacenter hardware, cooling systems, power distribution, and motor control systems. • Ensure the curriculum aligns with industry standards and prepares learners for real-world challenges. • Optionally deliver training sessions and workshops at our facility. • Report progress and outcomes to the VP of Product.
2026-02-09T17:13:47Z

CFO - Chief Financial Officer

Boston, MA
onsite
Temporary
150.00 - 200.00 USD / Hourly
Reporting to the CEO, the Interim CFO will serve as a key strategic leader shaping the company’s financial direction and long‑term trajectory. As a core member of the Executive Team, this leader will partner closely with the CEO and Board to drive operational excellence, harmonization across business units, and disciplined financial execution. The ideal executive brings strong commercial judgment, high IQ/EQ, and the hands‑on leadership required to guide an organization through complexity, growth, and transformation.Key Responsibilities Serve as a trusted advisor to the CEO and Executive Team on company performance, revenue optimization, cost controls, strategic planning, and capital allocation.Provide financial transparency and strategic insight into revenue drivers, pricing models, and business performance.Define and operationalize KPIs aligned to a staff‑augmentation revenue model.Oversee all finance and accounting functions, ensuring accuracy, compliance, and best‑in‑class practices across accounting, treasury, payments, and supplier relationships.Strengthen compliance and revenue recognition processes to support growth and potential future capital events.Lead FP& A, including budgeting, forecasting, and long‑range planning.Build scalable accounting and FP& A processes, introducing metrics and KPIs that accelerate growth and performance.Develop analytics to monitor key performance levers and assess strategic initiatives.Manage capital expenditure planning and ensure alignment with financial goals.Identify opportunities to improve processes, implement change, and elevate organizational performance.Partner on strategic initiatives, including M& A evaluation, due diligence, deal analysis, and integration support.Assess existing team structure, lead finance transformation efforts, and build a high-performing, scalable finance organization.
2026-03-06T00:28:42Z

Systems Administrator

Newburyport, MA
onsite
Permanent
80000.00 - 120000.00 USD / Yearly
We are looking for a skilled Systems Administrator to join our team in Newburyport, Massachusetts. This role requires expertise in managing and maintaining IT systems, ensuring their reliability, and providing technical support to users. The ideal candidate will have a strong background in system administration and a proactive approach to problem-solving. Responsibilities: • Manage and maintain Active Directory and Azure Active Directory environments to ensure seamless operation. • Oversee the installation, configuration, and maintenance of Microsoft Windows Server and Windows 10 systems. • Administer and support Dell and Citrix technologies to enhance system efficiency. • Implement and monitor Cisco ASA Firewalls to safeguard network security. • Provide technical support to users, addressing system issues and resolving them promptly. • Perform regular system updates and backups to maintain data integrity and system reliability. • Collaborate with team members to design and implement IT solutions that align with organizational goals. • Monitor system performance and troubleshoot issues to minimize downtime. • Develop and maintain documentation for system configurations and processes. • Ensure compliance with security protocols and industry best practices.
2026-03-02T18:52:48Z

Project Manager/Sr. Consultant

Cambridge, MA
remote
Contract / Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for an experienced Project Manager/Senior Consultant to join our team on a Contract to permanent position in Cambridge, Massachusetts. This role focuses on developing and delivering training programs related to critical infrastructure, data center technology, and advanced manufacturing. The ideal candidate will have a strong background in curriculum creation, instructional training, and "train-the-trainer" methodologies. Responsibilities: • Collaborate with clients to understand their processes and identify training needs. • Review and refine curriculum materials to ensure accuracy and relevance. • Design and implement comprehensive training plans for instructors to deliver technical content effectively. • Develop diverse training materials, including scripts, documentation, presentations, videos, and interactive tools. • Utilize virtual reality (VR) and other advanced technologies to enhance learning experiences. • Conduct training sessions for trainers, ensuring they are equipped to teach complex technical subjects. • Coordinate with stakeholders to ensure seamless delivery of training programs. • Maintain and update course materials to reflect the latest industry standards and technologies. • Travel to training locations when necessary, with all costs covered by the client. • Support scalability efforts by creating instructor guides and technical documentation for long-term program success.
2026-03-04T20:03:59Z

IT Manager

Portsmouth, NH
onsite
Permanent
100000.00 - 120000.00 USD / Yearly
We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions. Responsibilities:• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.• Implement and manage Ubiquiti network equipment, optimizing performance and security.• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.• Manage Active Directory and ensure proper access controls and permissions.• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.• Configure and manage NAS technologies to enable efficient data storage and access.• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.
2026-02-19T22:08:51Z

WordPress Consultant

Boston, MA
remote
Temporary
38.00 - 45.00 USD / Hourly
Robert Half’s marketing & creative client is seeking a WordPress Consultant for a year-long contract in the Greater Boston area. This is a remote, 40-hour-per-week opportunity; candidates must be willing and able to work eastern (ET) hours. This WordPress will play a critical hands-on and advisory role in helping organizational stakeholders build new websites and migrate existing sites to a centrally supported web platform. Key Responsibilities:<ul><li>Advise site owners on goals, structure, and content</li><li>Support planning, design, and web migration </li><li>Guide on usability, accessibility, and best practices</li><li>Coordinate with vendors on site builds and troubleshooting</li><li>Provide hands-on technical support for platform issues</li><li>Develop and maintain reusable templates and themes</li><li>Ensure templates align with branding and accessibility standards</li><li>Oversee advanced customizations and vendor solutions</li><li>Continuously improve templates, documentation, and user experience</li></ul>
2026-03-05T16:23:42Z

Contracts Manager

Waltham, MA
remote
Permanent
100000.00 - 140000.00 USD / Yearly
Contracts Manager – Technology / SaaSA growing technology company is seeking a Contracts Manager to join its in‑house legal team. This role is ideal for someone who thrives in a fast‑paced, collaborative environment and enjoys working across departments to support commercial contracting activities. The Contracts Manager will be responsible for drafting, reviewing, and negotiating a wide range of commercial agreements and helping drive efficient contract processes in alignment with company policies.Key Responsibilities<ul><li>Draft, review, and negotiate a broad variety of commercial agreements, including SaaS subscription agreements, partner agreements, NDAs, MSAs, DPAs, BAAs, vendor and services agreements.</li><li>Identify non‑standard terms, ensure alignment with corporate guidelines, and propose appropriate revisions.</li><li>Collaborate closely with internal stakeholders across sales, finance, operations, procurement, and other business units.</li><li>Understand the business objectives behind each transaction, surface and communicate key legal or commercial risks, and provide clear risk/benefit analysis.</li><li>Escalate relevant issues to senior legal team members when appropriate.</li><li>Coordinate internal contract reviews to ensure timely, accurate feedback and smooth approval cycles.</li><li>Balance deal velocity with legal and compliance requirements across the contracting lifecycle.</li><li>Assist in maintaining and enhancing contracting templates, playbooks, workflows, and best practices.</li></ul>Required Qualifications<ul><li>Bachelor’s degree and 5+ years of experience in contract management or commercial transactional roles.</li><li>Background supporting B2B SaaS or other fast‑paced technology environments.</li><li>Strong understanding of SaaS commercial models, subscription structures, and standard contract terms.</li><li>Experience negotiating agreements involving privacy, data protection, and data security obligations.</li><li>Exceptional attention to detail, strong communication skills, and the ability to manage multiple projects independently.</li><li>Sound business judgment and the ability to spot issues quickly and propose practical solutions.</li></ul>Preferred Attributes<ul><li>Ability to learn new information quickly and produce accurate work under tight timelines.</li><li>Demonstrated success partnering cross‑functionally and building strong relationships with business stakeholders.</li><li>Familiarity with legal and ethical considerations related to AI and machine learning technologies.</li><li>Experience with contract lifecycle management tools (e.g., Ironclad, LinkSquares, or similar platforms).</li><li>Knowledge of privacy and regulatory frameworks such as GDPR, CCPA, HIPAA, and emerging AI‑governance rules.</li></ul>
2026-02-26T20:33:45Z

Project Manager/Sr. Consultant

Cambridge, MA
remote
Contract / Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for an experienced Project Manager/Senior Consultant to join our team in Cambridge, Massachusetts. In this role, you will contribute to the development of cutting-edge curriculum for advanced manufacturing and industrial maintenance technicians. This is a contract-to-permanent position, offering an exciting opportunity to collaborate with design and development teams to create impactful educational materials. The role is fully remote, with occasional client visits based on location availability. Responsibilities: • Lead the design and development of comprehensive curriculum materials for advanced manufacturing and industrial maintenance technician courses. • Work collaboratively with analysts and developers to transform design concepts into ready-to-use instructional packages. • Develop course materials such as job aids, task lists, and classroom resources to support effective learning experiences. • Ensure curriculum aligns with industry standards and addresses the needs of learners preparing for careers in advanced manufacturing. • Utilize tools like Google Slides, Google Docs, and Articulate 360 to create high-quality instructional content. • Incorporate practical applications such as programmable logic controllers, variable frequency drives, power distribution systems, and conveyor belts into the curriculum. • Provide insights and expertise in instructional design within the tech and manufacturing sectors. • Occasionally meet with clients to gather feedback and refine curriculum based on their requirements. • Collaborate with leadership, including the Vice President and Director of Advanced Manufacturing, to align deliverables with organizational goals. • Explore innovative technologies such as augmented reality to enhance the learning experience.
2026-02-09T20:08:43Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary
22.96 - 26.59 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems. Responsibilities: • Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location. • Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments. • Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems. • Manage and resolve service desk tickets promptly, ensuring minimal disruption to users. • Maintain and support printers, conference room technology, and audiovisual equipment. • Collaborate effectively with team members to address IT challenges and improve system efficiency. • Demonstrate a customer-centric approach while assisting users with technical issues. • Ensure proper documentation of issues, solutions, and updates within the ticketing system. • Stay updated on the latest AV and IT technologies to provide effective support. • Organize and prioritize tasks to meet deadlines and client expectations.
2026-02-11T22:03:51Z

Programmer Analyst

Rochester, NH
onsite
Permanent
- USD / Yearly
About the Role:Are you fluent in RPG, CL, and the mystical language of green screens? Do you dream in fixed-format code and occasionally wonder why the AS400 is still running everything important in the world? If so, we need you!Responsibilities:<ul><li>Develop, maintain, and enhance AS400 applications (because yes, they still exist—and they’re mission-critical).</li><li>Collaborate with business teams to turn requirements into elegant, old-school magic.</li><li>Debug issues like a detective in a world where the clues are all in uppercase.</li></ul>Requirements:<ul><li>Strong experience with AS400/iSeries programming (RPG, CL, DB2).</li><li>Ability to work independently and occasionally explain to younger developers what a “green screen” is.</li><li>A sense of humor—because you’ll need it when someone asks, “Can’t we just move this to the cloud?”</li></ul>Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Work with technology that’s older than some of your coworkers—but still more reliable.</li><li>Be the hero who keeps the legacy alive while everyone else is chasing microservices.</li></ul>Apply Today!If you’re ready to keep the AS400 humming and prove that old-school is still cool, send us your resume. Bonus points if you can tell us your favorite RPG joke.
2026-02-18T19:33:49Z

Desktop Support Analyst

Portsmouth, NH
onsite
Permanent
40000.00 - 60000.00 USD / Yearly
We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service. Responsibilities:• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.• Document and track all technical issues using the ticketing system while adhering to established timelines.• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.• Assist with onboarding new users, including device setup and system configurations.• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.• Provide attentive and courteous technical support to users, ensuring a positive customer experience.• Collaborate with team members to continuously improve support workflows and processes.
2026-02-20T13:53:43Z

Financial Advisor

Portsmouth, NH
onsite
Permanent
80000.00 - 180000.00 USD / Yearly
We are looking for an experienced Financial Advisor to join our dynamic team in Portsmouth, New Hampshire. This role offers an exciting opportunity for professionals with an established client base who are eager to deliver exceptional financial services while leveraging cutting-edge technology and resources. The ideal candidate will thrive in a collaborative environment focused on providing tailored solutions and fostering long-term client relationships. Responsibilities:<ul><li>Build and maintain strong relationships with clients, ensuring their financial needs are met effectively.</li><li>Develop customized financial plans and investment strategies aligned with clients' goals and risk tolerance.</li><li>Provide expert advice on wealth management, retirement planning, and asset allocation.</li><li>Utilize advanced technology tools to enhance client engagement and streamline service delivery.</li><li>Identify and pursue new business opportunities to grow the client base.</li><li>Collaborate with internal teams to ensure seamless execution of financial strategies.</li><li>Manage client portfolios with precision, ensuring optimal performance and risk management.</li><li>Conduct regular reviews of financial plans to adapt to changing circumstances and objectives.</li></ul>
2026-02-27T15:04:42Z

In House Counsel

Ayer, MA
onsite
Permanent
160000.00 - 200000.00 USD / Yearly
Our client, a global manufacturing company, is seeking a Commercial Corporate Counsel. In this role, you will provide expert legal guidance with a focus on commercial transactions and corporate legal matters, ensuring compliance with company policies and global regulations. The ideal candidate will play a key role in supporting business growth by negotiating contracts, managing legal risks, and fostering strong relationships with internal stakeholders. Location: Ayer, MASchedule: Hybrid (3 days in, 2 days remote)Salary: $160,000 - $200,000 Responsibilities:<ul><li>Lead the drafting, review, and negotiation of complex commercial agreements, including supply and manufacturing contracts, OEM and distribution arrangements, software and technology licenses, professional services agreements, development agreements, and NDAs.</li><li>Serve as a strategic legal advisor to Sales, Finance, Business Segment Management, and Supply Chain by providing practical guidance on contract structure, risk allocation, and commercial strategy.</li><li>Advise on international trade compliance, regulatory obligations, and contractual performance matters in partnership with legal and operational teams.</li><li>Drive continuous improvement of contract templates, policies, and workflows to enhance scalability, efficiency, and risk management.</li><li>Support and strengthen corporate compliance programs, including anti-bribery, export controls, and ethics initiatives.</li><li>Conduct legal due diligence, perform contract analysis, and support integration efforts for strategic transactions, partnerships, and other growth initiatives.</li><li>Assist with drafting and reviewing public company disclosures, including SEC filings and related governance documentation.</li><li>Develop and deliver training to internal stakeholders on key commercial legal topics and emerging regulatory developments.</li><li>Travel domestically and internationally as business needs require (up to 20%).</li></ul>
2026-03-03T19:58:44Z

Application Support Specialist

Lowell, MA
onsite
Contract / Temporary to Hire
38.00 - 50.00 USD / Hourly
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management. Responsibilities: • Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues. • Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems. • Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality. • Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities. • Collaborate with internal stakeholders to identify and resolve application performance issues. • Monitor and support various software applications, ensuring they operate efficiently. • Maintain Active Directory configurations and permissions to support enterprise operations. • Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications. • Contribute to system upgrades and application enhancements to optimize user experience.
2026-02-25T13:58:43Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
- USD / Hourly
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T15:44:06Z

Help Desk/Desktop Support Analyst

Waltham, MA
onsite
Temporary
28.50 - 33.00 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Waltham, Massachusetts. In this role, you will provide technical assistance to end-users, ensuring smooth operation of hardware, software, and peripheral devices. This is a long-term contract position ideal for someone with strong troubleshooting skills and a commitment to delivering excellent customer service. Responsibilities: • Deliver responsive and customer-focused Level 2 technical support to resolve hardware, software, and peripheral device issues. • Diagnose and analyze technical problems, offering timely updates and accurate resolution time estimates. • Escalate unresolved issues to the appropriate teams while adhering to established procedures. • Manage and track hardware and software assets, ensuring compliance with inventory best practices. • Monitor and manage service desk ticket queues, ensuring proper categorization and prompt assignment. • Support Microsoft Teams conference rooms to maintain reliable functionality and assist users with technical challenges. • Implement security measures such as Windows baselines, BitLocker, and device compliance policies to maintain secure endpoints. • Collaborate with IT teams to troubleshoot and resolve complex technical problems. • Identify recurring issues and suggest improvements to processes, documentation, or systems. • Create and maintain detailed documentation for procedures, processes, and small IT projects.
2026-03-05T16:53:44Z

Web Experience Designer

Woburn, MA
onsite
Permanent
95000.00 - 110000.00 USD / Yearly
We’re seeking a full-time Web Experience Designer to join our client’s Marketing team onsite in the Burlington, MA area. In this role, you’ll shape and evolve user experience across both external websites and internal platforms. You will design user interfaces that clarify complex content, enhance existing systems, improve usability, and support a range of marketing initiatives. This is a fully onsite position with a salary of 95-110K. While it's a fully onsite position, our client offers a great work/life balance and boasts strong retention among its employees. In order to be considered for this position, candidates must have a strong portfolio that includes clean designs, examples of their coding skills, and an explanation of their thought process. Preferred candidates will come from a B2B corporate background. All web and marketing experiences are produced in-house, with an emphasis on purposeful design, clarity, and usability. Success is measured by achieving project goals, developing effective interfaces, and delivering on-brand user experiences. Key Responsibilities:<ul><li>Translate business and functional requirements into intuitive user experiences.</li><li>Analyze and improve existing systems, pages, and tools.</li><li>Produce wireframes and prototypes, then implement designs in code.</li><li>Present technical content clearly and accessibly.</li><li>Build responsive HTML emails using template systems.</li><li>Document project tasks, research, and test results.</li><li>Stay current with industry best practices and technology trends.</li><li>Collaborate with designers, writers, marketing teams, and developers.</li></ul>
2026-02-27T14:03:46Z

Payroll Administrator

Fitchburg, MA
onsite
Permanent
60000.00 - 65000.00 USD / Yearly
We are seeking a detail-oriented Payroll Specialist to manage accurate and timely payroll processing for multiple employee groups. This role plays a key part in ensuring compliance with local, state, and federal regulations while maintaining precise payroll, benefits, and leave records. The Payroll Specialist will be responsible for administering deductions such as taxes, insurance premiums, and retirement contributions; generating and submitting required payroll reports; and tracking employee leave accruals and usage. This position also supports benefits administration including enrollments, updates, and terminations, and partners closely with Human Resources, Finance, and other internal teams to ensure seamless payroll and benefits operations. The ideal candidate is comfortable working with payroll systems, adapting to new technologies, applying pay agreements and differentials accurately, and assisting with multi-state payroll processing when needed.
2026-03-04T13:38:39Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry. Responsibilities: • Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues. • Operate and manage IT kiosks to assist users with technical inquiries and resolutions. • Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure. • Respond to and resolve service desk tickets efficiently, ensuring timely solutions. • Perform basic troubleshooting for IT systems to minimize downtime and improve user experience. • Collaborate with team members to identify and implement improvements in IT support processes. • Provide guidance and training to users on system functionalities and best practices. • Monitor and report system performance issues to ensure optimal functionality. • Maintain accurate documentation for system configurations, processes, and user requests.
2026-02-24T15:14:08Z

HR / HCM Consultant

Worcester, MA
remote
Temporary
65.00 - 80.00 USD / Hourly
We are looking for an experienced HR/HCM Consultant to join our team remotely. This long-term contract position offers the opportunity to provide expert guidance on Human Capital Management systems, ensuring effective implementation and use. The ideal candidate will bring extensive industry knowledge and a proactive approach to mentoring HR teams. Responsibilities:• Guide the HR team in effectively utilizing the Human Capital Management system.• Provide mentorship on best practices within HR processes and system functionalities.• Develop and deliver comprehensive training sessions for HR staff.• Collaborate with stakeholders to align system capabilities with organizational goals.• Ensure compliance with industry regulations and standards.• Analyze and resolve system-related challenges to improve operational efficiency.• Facilitate system integration and data management processes.• Create detailed documentation to support system configuration and usage.• Offer strategic advice on optimizing HR workflows through technology.• Assist in the development of business requirement documents to meet organizational needs.
2026-02-25T19:44:12Z