<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. It's a great opportunity for someone earlier in their career whose energetic and business minded. Tons of room for growth/advancement. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! You can email Bill.Nichols@roberthalf directly too. </p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and professionally. This position requires strong communication skills and a commitment to providing exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Provide accurate information regarding products, services, orders, and company policies.<br>• Process customer orders and ensure accurate data entry into the system.<br>• Resolve customer issues effectively, escalating complex cases to the appropriate department when necessary.<br>• Maintain detailed and accurate customer interaction records to ensure seamless follow-ups.<br>• Assist with outbound calls as needed to follow up on customer requests or confirm order details.<br>• Collaborate with other team members to ensure consistent and high-quality customer service.<br>• Stay updated on company policies, procedures, and product offerings to better assist customers.<br>• Identify opportunities to improve customer satisfaction and recommend process enhancements.
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and proactive Full Charge Bookkeeper (PART TIME 15-20HRS/WEEKLY) to manage day-to-day financial operations and support general office administration. This role is ideal for someone with a strong accounting background who thrives in a collaborative environment and values accountability and open communication.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts payable and maintain accurate financial records.</li><li>Prepare and analyze financial reports.</li><li>Reconcile bank and credit card accounts monthly.</li><li>Perform month-end and year-end closing procedures.</li><li>Assist with budgeting and cash flow management.</li><li>Support general office administrative tasks as needed.</li></ul><p><strong>Reporting Structure:</strong></p><ul><li>Reports directly to the Office Manager.</li></ul><p><br></p>
<p>We are looking for an experienced Finance Manager to join our team in Lawrence, Massachusetts. This is a contract position where you will play a key role in overseeing financial strategies, ensuring accurate reporting, and driving performance metrics. The ideal candidate will excel in managing budgets, cash flow, and month-end processes while providing valuable insights to support business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage annual budgets to align with organizational goals and financial targets.</p><p>• Oversee the month-end close process, ensuring accuracy and timeliness in financial records.</p><p>• Lead the implementation and refinement of budgetary processes to optimize resource allocation.</p><p>• Prepare and deliver detailed financial reports, offering insights into trends and performance.</p><p>• Monitor and manage cash flow forecasts to maintain stability and meet operational needs.</p><p>• Utilize Oracle systems to streamline financial operations and reporting.</p><p>• Establish and track key performance indicators (KPIs) to evaluate financial health and organizational efficiency.</p><p>• Support strategic decision-making by providing data-driven financial analysis and recommendations.</p><p>• Collaborate with cross-functional teams to ensure alignment on financial priorities and objectives.</p>
We are looking for a dedicated and analytical Cost Accountant to join our manufacturing team in Haverhill, Massachusetts. In this role, you will play a key part in analyzing costs, preparing financial reports, and ensuring compliance with company policies and industry standards. The ideal candidate will have a strong background in manufacturing, advanced Excel skills, and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Analyze and evaluate manufacturing work orders to ensure accurate costing in line with company methodologies.<br>• Collect and interpret data on raw materials, labor, and inventory to calculate the true cost of business operations.<br>• Prepare monthly cost of sales reports by analyzing material, labor, and R& D expenses, and identify variances between standard and actual production costs.<br>• Support the Accounting Manager with journal entries related to cost of sales and scrap during monthly financial close.<br>• Maintain and reconcile inventory records using established valuation methods and procedures.<br>• Assist with internal and external audits by providing accurate and timely documentation as required.<br>• Investigate cost variances, generate routine and ad hoc financial reports, and offer insights to support strategic decision-making.
We are looking for a meticulous and friendly Receptionist to join our team in Newton, Massachusetts. As the first point of contact for visitors and callers, you will play a key role in creating a welcoming environment and ensuring smooth communication within the organization. This is a Contract position ideal for someone with excellent organizational and communication skills.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate personnel or department.<br>• Manage a multi-line phone system, answering and transferring calls efficiently.<br>• Handle inbound calls, providing accurate information or redirecting inquiries as needed.<br>• Maintain a well-organized reception area, ensuring it is tidy and presentable.<br>• Assist with basic administrative tasks, such as scheduling appointments and managing correspondence.<br>• Provide support for the switchboard, ensuring seamless operation of phone lines.<br>• Collaborate with team members to address any reception or communication challenges.<br>• Uphold a meticulous demeanor while interacting with clients, staff, and guests.<br>• Monitor and distribute incoming mail or packages to appropriate recipients.<br>• Maintain records of visitor logs and other reception-related documentation.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Dorchester, Massachusetts. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This position offers an excellent opportunity to showcase your multitasking abilities and customer service skills.<br><br>Responsibilities:<br>• Greet and assist visitors in a courteous and organized manner.<br>• Manage a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Handle inbound calls, providing accurate information or forwarding them to the relevant department.<br>• Maintain the reception area, ensuring it is clean and organized.<br>• Support administrative tasks, including scheduling and maintaining records.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Provide part-time coverage for the reception desk as needed.<br>• Communicate effectively with team members and external contacts.
We are looking for a skilled HR Recruiter to join our team on a contract basis in Bristol, New Hampshire. In this role, you will be responsible for managing full-cycle recruitment efforts, ensuring the sourcing, interviewing, and hiring processes run smoothly and efficiently. This is an excellent opportunity for a dedicated individual to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Manage the full-cycle recruitment process, including sourcing, interviewing, and onboarding candidates.<br>• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies.<br>• Utilize various sourcing methods to identify and attract top talent for open positions.<br>• Conduct structured interviews to assess candidate qualifications and alignment with company values.<br>• Maintain and update applicant tracking systems to ensure accurate and organized candidate records.<br>• Develop and implement effective outreach strategies to expand the candidate pipeline.<br>• Provide guidance and support throughout the hiring process to ensure a positive candidate experience.<br>• Track and report recruitment metrics to evaluate the effectiveness of hiring strategies.<br>• Stay informed on industry trends and best practices to continuously improve recruitment processes.
<p>Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we’d love to hear from you!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
We are looking for an organized and personable Receptionist to join our team in Boston, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring seamless communication and attentive interactions. This is a Contract position requiring strong multitasking abilities and a proactive approach to administrative tasks.<br><br>Responsibilities:<br>• Manage a multi-line phone system by answering, transferring, and directing calls accurately.<br>• Greet and assist visitors, ensuring a welcoming and attentive environment.<br>• Schedule and coordinate meetings using Zoom and other virtual platforms.<br>• Perform general administrative tasks, including filing, data entry, and document preparation.<br>• Maintain office supplies and ensure the front desk area is organized and presentable.<br>• Handle incoming and outgoing mail, packages, and deliveries.<br>• Provide support to various departments as needed, ensuring smooth day-to-day operations.<br>• Utilize Microsoft Office Suite to create, edit, and manage documents efficiently.<br>• Address inquiries and resolve minor issues to ensure customer satisfaction.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Natick, Massachusetts. In this role, you will serve as the initial point of contact for visitors and callers, ensuring smooth communication and efficient administrative operations. The ideal candidate will possess excellent organizational and interpersonal skills, with proficiency in handling multiple tasks simultaneously.<br><br>Responsibilities:<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Greet and assist visitors in a courteous and detail-oriented manner.<br>• Organize and maintain office files to ensure easy accessibility.<br>• Manage email correspondence, responding promptly and accurately to inquiries.<br>• Schedule appointments and coordinate meeting arrangements as needed.<br>• Perform data entry tasks with a high level of accuracy and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.<br>• Collaborate with team members to ensure efficient workflow and communication.<br>• Maintain a tidy and welcoming reception area.
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
<p>Our client is looking for a receptionist for a 1-day coverage. The receptionist will be responsible for greeting and directing visitors, answering and directing calls, buzzing in visitors, registering visitors, creating badges, letting internal employees aware of visitors and more! Our client is looking for someone professional with great communication skills as you will be the front face of their corporate office!</p><p><br></p><p>Where: Marlborough</p><p>When: ASAP</p><p>Pay: $18-$19 (based on experience)</p><p>Duration: Wednesday, October 15th (1 day coverage)</p><p>Hours: 8:00AM-5:00PM</p><p><br></p><p>If interested, please apply today!</p>
<p>Robert Half's client in Southborough MA is looking for a Customer Service Representative to assist in preparing for a company wide event at the end of January!</p><p><br></p><p>Responsibilities:</p><p>- Phone/Email correspondence</p><p>- Performing cold calls</p><p>- Call past attendees</p><p>- Data entry (Maintain call log)</p><p>- Answer customer questions/inquiries</p><p><br></p><p>*Salesforce experience is a plus!</p><p><br></p><p>Start Date: Asap!</p><p>Duration: Through end of January</p><p>Hours: Tuesday, Wednesday, & Thursday | 8am-4pm</p><p>Work type: On-site</p><p><br></p><p>Pay Rate: $19-$21</p><p><br></p><p>If interested, apply now!</p>
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
