<p><br></p><p><strong>Job Title: Customer Service Representative (Temp-to-Hire)</strong></p><p><strong>Location:</strong> Danvers, Massachusetts</p><p><strong>Schedule:</strong> Full-time</p><p><strong>Position Overview:</strong></p><p>Our team is seeking a dedicated Customer Service Representative for a temp-to-hire opportunity in Danvers, MA. This role is ideal for candidates who thrive in fast-paced environments and who are passionate about delivering exceptional service. You’ll interact directly with clients, provide support, resolve issues, and ensure a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat, maintaining professionalism and empathy at all times</li><li>Resolve customer concerns and escalate complex issues as needed</li><li>Provide accurate information regarding products, services, and company policies</li><li>Document all customer interactions and follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to streamline resolutions and enhance the customer experience</li><li>Perform data entry, maintain records, and generate reports using MS Office</li><li>Participate in team meetings and ongoing training sessions</li></ul>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
<p>We are looking for a Client Service Representative to join our team in Boston, Massachusetts. This long-term contract position offers an exciting opportunity to deliver top-tier client service while utilizing your expertise in fund accounting and financial analysis. The role requires someone with strong attention to detail who can effectively manage client inquiries, produce accurate reports, and ensure seamless resolution of accounting-related issues.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and accurately to client inquiries, ensuring exceptional service delivery.</p><p>• Calculate daily NAVs and prepare month-end and year-end financial reports.</p><p>• Generate and review various internal and external reports to meet client and organizational needs.</p><p>• Utilize internal technology platforms to manage client servicing tasks efficiently.</p><p>• Investigate and resolve accounting-related discrepancies and issues on a daily basis.</p><p>• Collaborate with internal teams to address client concerns and deliver customized solutions.</p><p>• Apply knowledge of corporate actions, equity, fixed income, and derivative investments to support client needs.</p><p>• Ensure compliance with deadlines and quality standards in a fast-paced environment.</p><p>• Leverage analytical skills to interpret data, workflows, and numeric information for problem-solving.</p><p>• Maintain proficiency in financial tools such as Excel, Bloomberg, and Reuters to optimize reporting and analysis.</p>
