We are looking for a Dispatcher to join a service-focused team in Newton, Massachusetts on a Contract basis. This position supports daily customer interactions by managing incoming requests, coordinating appointments, and ensuring information is recorded accurately. The ideal candidate is comfortable handling a high volume of calls and messages while delivering attentive service and keeping scheduling details organized.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, gather service details, and direct requests appropriately.<br>• Coordinate and confirm appointments by matching customer needs with available schedules and updating calendars as needed.<br>• Enter orders, service requests, and customer information into tracking systems with a high level of accuracy.<br>• Manage both inbound and outbound communication to provide updates, clarify details, and resolve routine service questions.<br>• Maintain clear email correspondence with customers and internal teams regarding appointments, order status, and follow-up actions.<br>• Prepare and update records, spreadsheets, and documents using Microsoft Excel and Microsoft Word to support daily operations.<br>• Monitor service activity and adjust scheduling details when priorities shift or new requests are received.<br>• Provide consistent customer support in a call center environment while keeping interactions efficient and solution-oriented.