We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Marlborough, Massachusetts. In this role, you will provide Level 2 technical support to both onsite employees and remote clients, ensuring efficient resolution of IT issues escalated from Level 1 service desks. This position requires a proactive individual with strong organizational skills, technical expertise, and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Install, configure, and maintain hardware and software to support end-user needs.<br>• Troubleshoot and resolve technical issues, providing timely fixes, workarounds, and solutions.<br>• Manage and respond to help desk tickets, documenting actions taken and ensuring resolution in line with company protocols.<br>• Provide remote and onsite support for employees and clients, addressing device and software-related concerns.<br>• Set up and deploy new workstations, including equipment installation and account setup verification.<br>• Administer and support Active Directory and Microsoft Office 365 accounts.<br>• Assist with audiovisual setup for meetings and events as needed.<br>• Create technical documentation and training materials for staff.<br>• Test and implement new technologies to improve system efficiency.<br>• Support employee devices such as laptops, tablets, mobile devices, and Macs, ensuring functionality and user satisfaction.
<p>We are looking for an experienced Help Desk Analyst III to join our team in Boston, Massachusetts. This is a contract to permanent position, offering an excellent opportunity for a motivated and detail-oriented individual to grow into a leadership role. The successful candidate will play a key role in providing desktop support for corporate operations, ensuring seamless functionality across devices and systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite desktop support Monday through Friday, with occasional remote work and on-call weekend support as required.</p><p>• Manage and maintain Windows and Mac systems, ensuring smooth performance and functionality.</p><p>• Offer technical assistance for printers, audio-visual equipment, imaging devices, and other hardware.</p><p>• Perform software installations and updates, including Office 365 applications, Active Directory configurations, and Azure integrations.</p><p>• Handle the setup and maintenance of Lenovo laptops and other computer hardware.</p><p>• Deliver exceptional customer service to users, adapting communication styles to suit varying needs.</p><p>• Support c-level executives with high-level technical solutions and professionalism.</p><p>• Collaborate with the team to explore automation solutions, such as transitioning to Autopilot for imaging processes.</p><p>• Work independently while maintaining trust and reliability in handling tasks.</p><p>• Assist in managing seasonal fluctuations in user support needs, ranging from 300-500 users.</p>
We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
<p><strong>Job Summary:</strong></p><p>We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Escalation Management:</strong> Handle advanced technical issues escalated by other team members, ensuring timely resolution of complex problems.</li><li><strong>Executive Support:</strong> Deliver white-glove IT support to the board of directors, transitioning this responsibility fully over time.</li><li><strong>Application Support:</strong> Support in-house applications tailored to FinTech. Experience within the banking sector is highly desirable.</li><li><strong>ITSM and Ticketing:</strong> Work within the Halo ITSM system to manage tickets, track asset inventory, and build a robust knowledge base for user self-service.</li><li><strong>End-User Support:</strong></li><li>Provide phone support (20-50 calls daily) and handle in-person walk-ups.</li><li>Troubleshoot and resolve M365 and Microsoft Office-related issues.</li><li><strong>Hardware Deployment:</strong></li><li>Image and deploy laptops to end users.</li><li>Manage hardware inventory and asset assignments in Halo ITSM.</li><li><strong>Documentation:</strong> Develop and expand the knowledge base with user-friendly articles, contributing to the migration from Confluence to Halo.</li><li><strong>User Administration:</strong> Perform Active Directory tasks, including account setup, access modifications, and deactivations.</li><li><strong>Software Deployment:</strong> Utilize SCCM for distributing software packages across the organization.</li><li><strong>Networking Basics:</strong> Address Level 1 networking issues, including troubleshooting switches, with the ability to escalate to the networking team when necessary.</li><li><strong>Physical Requirements:</strong> Handle server room tasks and lift up to 50 lbs as needed.</li><li><strong>Offboarding Processes:</strong> Provide support for transitions away from VDI setups (nice-to-have).</li></ul><p><br></p><p><br></p>
We are looking for a diligent Quality Assurance Analyst to join our team on a contract basis in Waltham, Massachusetts. This role is ideal for individuals who thrive in dynamic and detail-oriented environments, with a focus on ensuring the accuracy and functionality of systems. The position involves repetitive tasks, making it perfect for candidates who excel at maintaining consistency and precision.<br><br>Responsibilities:<br>• Review and resolve Jira tickets efficiently, ensuring timely corrections to databases.<br>• Conduct database queries using tools such as to verify and update data.<br>• Provide service desk support to address technical issues and user concerns.<br>• Perform integration testing to ensure seamless functionality across systems.<br>• Maintain detailed records of bugs and issues using bug tracking tools.<br>• Collaborate with teams in an Agile Scrum environment to prioritize and address system improvements.<br>• Audit processes and systems to identify and correct recurring issues.<br>• Support customer service teams by troubleshooting and resolving technical challenges.<br>• Utilize AB testing and other methodologies to validate system updates and enhancements.
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
<p>We are excited to announce a Tableau Developer/Data Analyst contract opportunity in Quincy, MA. </p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain Tableau dashboards, reports, and data visualizations to support business needs.</li><li>Analyze complex data sets and provide actionable insights to stakeholders.</li><li>Collaborate with cross-functional teams to gather and document business requirements for reporting and analytics projects.</li><li>Ensure data integrity and accuracy through thorough data validation and troubleshooting.</li><li>Assist in defining key performance indicators (KPIs) and reporting metrics.</li></ul><p>Day-to-Day Responsibilities:</p><ul><li>Work with Product Owner (PO) to define and capture requirements.</li><li>Participate in team meetings to gather detailed requirements.</li><li>Collaborate with Development Lead to ensure accurate requirement documentation.</li></ul><p>Project Details</p><ul><li>Project/Initiative: Supports governance function with architecture.</li><li>Contract Duration: 6 months, with potential for extension.</li><li>Work Schedule: EST hours, 8 AM – 5 PM preferred.</li><li>Work Environment: Hybrid (4 days onsite, 1 day remote). Collaboration with teams in the US and China.</li><li>Training: On-the-job training provided.</li></ul>
We are looking for a skilled Database Analyst to join our team in Boston, Massachusetts, on a contract basis. In this role, you will play a key part in supporting the accounting team by managing data storage, analyzing database design, and transforming statistical data into actionable insights. Your expertise will ensure the accuracy, security, and efficiency of database systems, contributing to organizational success.<br><br>Responsibilities:<br>• Develop and modify databases across various platforms, including online systems, to meet project-specific needs.<br>• Design and implement secure, efficient, and cost-effective databases in alignment with organizational requirements.<br>• Keep up-to-date with best practices in data storage, management, and security.<br>• Create and maintain documentation outlining database standards and processes.<br>• Collaborate with senior team members to troubleshoot and resolve issues related to database management software or utilities.<br>• Analyze statistical data within databases to generate reports and respond to inquiries from leadership.<br>• Manage short-term projects by assigning tasks, tracking progress, and providing real-time updates.<br>• Convert unstructured or non-traditional data into organized, reportable formats using advanced tools.<br>• Build dashboards and visualizations to support business intelligence initiatives, ensuring data-driven decision-making.
<p>This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered.</p><p><br></p><p><strong>Job Description: Senior API Developer (Cloud ERP Integration)</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a highly skilled and experienced <strong>Senior API Developer</strong> to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>API Development and Integration:</strong> Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li><strong>System Architecture and Design:</strong> Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li><strong>Cloud Integration:</strong> Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li><strong>Data Management:</strong> Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li><strong>Development and Scripting:</strong> Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li><strong>Documentation:</strong> Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li><strong>Mentoring and Leadership:</strong> Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li><strong>Problem-Solving & Quality Assurance:</strong> Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li><strong>Collaboration:</strong> Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented Owner Support Services Specialist to join our team on a long-term contract basis. This hybrid role, based in Woburn, Massachusetts, requires a proactive individual with strong customer service skills and the ability to manage a variety of administrative tasks efficiently. You will play a key role in supporting internal teams and ensuring seamless communication with external stakeholders.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and directing them to the appropriate teams for resolution.<br>• Log, sort, and redirect incoming mail and email correspondence, ensuring accurate documentation and timely forwarding to relevant departments.<br>• Scan and upload critical documents such as leases, amendments, renewal notices, and landlord notification letters into Salesforce.<br>• Collaborate with internal teams to ensure timely responses and resolutions to customer and stakeholder requests.<br>• Maintain accurate records and follow established procedures for managing correspondence and document processing.<br>• Support data entry tasks, ensuring all information is accurately entered into the appropriate systems.<br>• Conduct research to resolve customer inquiries and provide clear, concise responses.<br>• Utilize Salesforce to track and manage correspondence, ensuring all tasks are completed within designated timeframes.<br>• Work closely with team members to maintain a high level of service and operational efficiency.
We are looking for an HRIS Business Analyst to join our team in Boston, Massachusetts, where you will play a key role in enhancing employee experiences through innovative technology solutions. This position offers the chance to collaborate across departments, utilizing various tools to engage with remote stakeholders effectively. If you are detail-oriented, proactive, and thrive in a dynamic educational environment, this role might be perfect for you.<br><br>Responsibilities:<br>• Analyze and document business requirements to support HR systems and processes, ensuring alignment with organizational goals.<br>• Collaborate with cross-functional teams to optimize workflows and improve system functionalities.<br>• Serve as a liaison between HR and technical teams, facilitating communication and translating business needs into technical solutions.<br>• Utilize Workday and ADP Payroll systems to manage HR data and streamline operations.<br>• Develop and maintain reports and dashboards to provide actionable insights for HR and leadership teams.<br>• Monitor data flows to ensure accuracy and consistency across systems.<br>• Support the Total Rewards program by analyzing and implementing compensation and benefits data.<br>• Provide training and mentorship to stakeholders, fostering understanding of HRIS tools and processes.<br>• Participate in creating a positive educational environment by engaging with students as a mentor and advocate.<br>• Identify opportunities for system enhancements and lead initiatives to implement improvements.
<p>We are seeking a highly skilled and proactive IT Manager to lead technology operations within a manufacturing environment. The ideal candidate will have hands-on experience with Epicor Kinetic ERP, a strong background in IT infrastructure, and a strategic mindset to align technology with business goals. This role is critical in ensuring the stability, security, and scalability of IT systems while supporting continuous improvement across production and business processes.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead the planning, implementation, and maintenance of IT systems across the organization.</li><li>Manage and optimize the Epicor Kinetic ERP system, including upgrades, customizations, and user support.</li><li>Collaborate with manufacturing, engineering, and finance teams to streamline operations through technology.</li><li>Oversee IT infrastructure including servers, networks, cybersecurity, and cloud services.</li><li>Develop and enforce IT policies, procedures, and best practices.</li><li>Manage IT staff and external vendors to ensure timely and effective support.</li><li>Analyze business needs and recommend innovative technology solutions.</li><li>Ensure data integrity, backup, and disaster recovery plans are in place and tested.</li><li>Monitor system performance and troubleshoot issues to minimize downtime.</li><li>Stay current with emerging technologies and assess their potential impact on the organization.</li></ul><p><br></p>
<p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
