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5 results for Customer Experience Specialist in Manchester, NH

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for multiple Customer Service Representative to support customers in a fast-paced environment. This long-term contract position is ideal for someone who enjoys resolving inquiries, handling account-related questions, and delivering dependable service through both phone and system-based interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with office attendance on Tuesdays and Thursdays. Responsibilities:• Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries.• Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly.• Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions.• Resolve routine service concerns efficiently while escalating more complex issues to the appropriate internal teams when needed.• Maintain clear and detailed records of each customer interaction to ensure continuity and service quality.• Deliver a high standard of customer care while meeting productivity, responsiveness, and accuracy expectations.• Adapt work schedules as needed during emergency situations, including storm response periods that may require adjusted hours.• Participate in onsite onboarding and training, then work effectively within a hybrid schedule that includes both remote and in-office responsibilities
2026-05-15T00:00:00Z

Onboarding Specialist

Boston, MA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for an Onboarding Specialist to support a non-profit organization in Boston, Massachusetts through a Contract assignment. This position plays an important role in delivering a smooth and compliant onboarding experience while handling key HR administrative tasks with accuracy and care. The ideal candidate will be comfortable managing pre-employment documentation, coordinating screening activities, and supporting benefits-related processes in a fast-paced environment. Responsibilities: • Coordinate onboarding activities for new employees, ensuring all required employment paperwork is completed accurately and on schedule. • Review, prepare, and track legal forms and related documentation to maintain compliance with organizational and regulatory standards. • Manage candidate screening processing by initiating requests, monitoring progress, and following up on outstanding items. • Draft and distribute clear correspondence related to employment documentation, hiring steps, and HR administrative matters. • Maintain organized and confidential employee records while updating HR files and supporting day-to-day administrative operations. • Assist with benefits-related tasks, including enrollment documentation, employee questions, and coordination with internal or external partners. • Collaborate with hiring teams and HR colleagues to keep onboarding timelines on track and resolve documentation issues promptly.
2026-05-15T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-05-08T00:00:00Z

Member Service Representative

Boston, MA
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Member Service Representative to support day-to-day branch operations and deliver attentive service to members in Boston, Massachusetts. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working in a fast-paced banking environment, handling transactions accurately, and building strong member relationships. The person in this role will help members with routine account needs while also introducing relevant financial products and services that enhance their experience. Responsibilities: • Deliver courteous, detail-oriented support to members by answering questions and resolving routine account-related needs. • Process everyday financial transactions such as deposits, withdrawals, loan payments, and account inquiries with a high level of accuracy. • Set up new accounts for both prospective and existing members while ensuring all required documentation is completed properly. • Recommend and explain available credit union products and services, including electronic banking options and debit card solutions, based on member needs. • Accept and post loan and other payments correctly in the system and assist with consumer lending activities, including application intake, loan processing support, and funding of approved loans. • Manage cash drawer operations, complete daily balancing procedures, and perform vault-related teller duties in accordance with branch controls. • Handle debit card servicing tasks such as card orders, activity review through third-party providers, and member assistance with card-related issues or questions. • Follow all applicable banking regulations, federal and state compliance requirements, and internal policies, including Bank Secrecy Act and anti-money laundering standards. • Support additional branch and service activities as needed to help maintain efficient daily operations.
2026-05-13T00:00:00Z

Sr. Client Service Associate

Framingham, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-05-06T00:00:00Z