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2 results for Customer Experience Specialist in Manchester, NH

Acton, MA
onsite
Temporary
20 - 25 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Acton, Massachusetts. In this role, you will serve as a key point of contact between internal teams and clients, ensuring clear communication and excellent service delivery. This position offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences. Responsibilities: • Serve as the primary liaison between technical teams and clients, ensuring clear and accurate communication. • Provide outstanding customer service by answering inbound calls and addressing inquiries promptly and professionally. • Process orders efficiently, ensuring all information is accurately entered into the system. • Handle both inbound and outbound calls to support customer needs and resolve issues effectively. • Maintain a high level of professionalism while working independently to meet service goals. • Collaborate with internal teams to relay critical customer feedback and ensure satisfaction. • Demonstrate adaptability by quickly learning and applying new processes or systems as required. • Travel or transition to a permanent role, if offered, to support organizational needs.
2026-04-16T00:00:00Z

Lowell, MA
onsite
Temporary
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-04-03T00:00:00Z