We are looking for a skilled Systems Administrator to join our team in Middleton, Wisconsin. This Contract to permanent position offers an opportunity to work in a dynamic environment, supporting a technology-focused infrastructure and collaborating closely with managed service providers. The ideal candidate will have a strong technical background and a dedication to delivering exceptional customer service.<br><br>Responsibilities:<br>• Manage and maintain Windows Server environments to ensure optimal performance and reliability.<br>• Administer Active Directory, including user and group management, permissions, and security settings.<br>• Provide technical support and troubleshooting for Windows 10 systems across the organization.<br>• Configure and manage Cisco network devices to maintain secure and efficient connectivity.<br>• Collaborate with managed service providers to address system issues and implement solutions.<br>• Maintain and support Citrix technologies to enable seamless remote access and virtualized applications.<br>• Oversee server infrastructure, including installation, updates, and system monitoring.<br>• Build and sustain relationships with vendors to ensure timely procurement and resolution of technical challenges.<br>• Deliver exceptional customer service by addressing technical inquiries and resolving issues promptly.
<p>We are seeking <strong>Technical Support Specialists</strong> to join our growing global support team. This role is focused on providing external end-user support across phone, chat, and ticketing systems. You will work on complex issues that often require deep troubleshooting and customer service skills. This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.</p><p>You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally. This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).</li><li>Resolve 25–35 tickets per week, including 2nd/3rd tier issues.</li><li>Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.</li><li>Deliver exceptional customer service, guiding end users with patience and professionalism.</li><li>Document technical issues and resolutions clearly and accurately.</li><li>Multitask between calls, chats, and tickets effectively in a fast-paced environment.</li><li>Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).</li><li>Be available for on-call coverage during major incidents, staying until resolution is complete.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>2+ years of technical support experience.</li><li>Strong background in <strong>network support</strong> (specific to products and systems).</li><li>Excellent <strong>customer service</strong> skills working with external end users.</li><li>Outstanding <strong>communication and documentation</strong> abilities.</li><li>Experience with product support, ideally external customer-facing.</li></ul><p><strong>Preferred:</strong></p><ul><li>Net+ training or certification.</li><li>ITIL, A+, or related technical schooling.</li><li>Experience with network-related troubleshooting and support tools.</li></ul><p><br></p><p><strong>Schedule & Work Conditions</strong></p><ul><li>Schedule: <strong>Sunday–Thursday</strong> or <strong>Tuesday–Saturday</strong>.</li><li>Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.</li><li>On-call duty: Must remain until resolution if major incidents occur.</li></ul><p><br></p><p><br></p>
<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p>The Applications Development Leader will manage a blended team of software developers and analytics professionals, with responsibility for project delivery, client engagement, and departmental performance. This role requires both strategic guidance and hands-on involvement, balancing technical expertise with leadership of people, processes, and budgets.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require a hybrid work schedule.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Direct software projects from planning through implementation, ensuring deliverables meet defined objectives.</li><li>Monitor project budgets, control expenses, and align outcomes with financial goals.</li><li>Partner with clients and internal teams to gather requirements, analyze processes, and recommend improvements.</li><li>Oversee and support business process mapping, with attention to efficiency and cost reduction.</li><li>Lead project reviews to capture lessons learned and inform future initiatives.</li><li>Track progress, manage risks, and adjust plans to maintain timelines and quality.</li><li>Provide mentorship and oversight for technical staff, assigning tasks and encouraging skill growth.</li><li>Maintain awareness of emerging technologies and practices to guide future solutions.</li><li>Foster collaboration across distributed and offshore teams to ensure consistency and results.</li></ul><p><br></p>
<p>We are looking for an experienced ERP/SCM/CRM/BI Consultant to join our team on a Contract to permanent basis in Madison, WI. In this role, you will provide expert support and guidance to end users across multiple sites, ensuring seamless functionality and optimization of systems. Your ability to bridge technical concepts with business needs will be essential to drive effective communication and productive outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support for Epicor ERP systems, addressing the needs of approximately 500 end users across four locations.</p><p>• Collaborate with stakeholders to translate technical concepts into clear, actionable business language.</p><p>• Develop and maintain custom reports using tools like Excel to facilitate data-driven decision-making.</p><p>• Assist in the configuration and management of ERP, SCM, CRM, and BI systems to meet organizational needs.</p><p>• Ensure smooth integration of API developments and support ongoing system enhancements.</p><p>• Create and update business requirement documents to align with project goals and user expectations.</p><p>• Deliver exceptional customer service, ensuring timely resolution of technical issues and user concerns.</p><p>• Utilize client-side scripting to customize and optimize system performance.</p><p>• Support system customization efforts, ensuring compliance with business objectives and technical standards.</p><p>• Contribute to the management of configuration processes to maintain system integrity and efficiency.</p>
<p>We are looking for a skilled Corporate Paralegal to join our client's legal and compliance team in Cottage Grove, Wisconsin. In this role, you will play a vital part in supporting various aspects of legal operations, including contracts, corporate governance, compliance, and intellectual property management.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Draft, review, and oversee the management of commercial agreements such as MSAs, NDAs, BAAs, and vendor contracts.</p><p>• Enhance and maintain processes within the Contract Lifecycle Management systems.</p><p>• Provide support for entity management tasks, including board documentation and corporate governance.</p><p>• Assist in ensuring compliance with healthcare regulations and preparing regulatory reports.</p><p>• Help oversee intellectual property portfolios, including drafting and managing related agreements.</p><p>• Collaborate with cross-functional teams and external legal counsel to address various legal and compliance matters.</p><p>• Utilize AI-assisted legal tools and emerging technologies to streamline legal processes.</p>
<p><strong>Position Summary</strong></p><p>The Linux Systems & Automation Engineer is responsible for maintaining and improving core IT infrastructure with a focus on Linux environments, automation, and system reliability. This role involves configuring and supporting servers, virtualization platforms, containers, and related technologies, as well as developing automation workflows to streamline daily operations. The position also supports security, monitoring, and compliance activities, while collaborating with other IT staff and end users.</p><p><br></p><p><strong>Key Highlights</strong></p><ul><li>Permanent Hire role </li><li>Salary Range: $80-90,000/year</li><li>Hybrid work schedule in Madison, WI</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer Linux systems, primarily Ubuntu, including file system management, user permissions, log analysis, and network configuration.</li><li>Build, deploy, and troubleshoot containers in development and production environments.</li><li>Support virtualization platforms such as VMware ESXi and Nutanix, monitoring resource utilization and ensuring system availability.</li><li>Develop and maintain automation scripts and workflows using tools such as Python, PowerShell, Ansible, and Git.</li><li>Assist with security operations including alert response, ticket resolution, and remediation tasks.</li><li>Configure and maintain Microsoft servers and services including DNS, DHCP, and related protocols.</li><li>Participate in backup and recovery processes, patch management, and system monitoring.</li><li>Document system configurations, procedures, and troubleshooting steps.</li><li>Contribute to compliance and audit reviews through log analysis, access validation, and process verification.</li><li>Provide technical support to users, including troubleshooting, ticket handling, and after-hours on-call responsibilities.</li></ul><p><br></p>
We are looking for an experienced Epicor Analyst to join our team in Madison, Wisconsin, on a Contract-to-Permanent basis. In this role, you will collaborate with cross-functional teams to ensure the optimal performance of Epicor ERP systems and provide exceptional support to end users across multiple sites. This position is ideal for a proactive problem-solver who excels at translating technical concepts into business solutions.<br><br>Responsibilities:<br>• Provide expert-level support for Epicor ERP systems, ensuring seamless operation for over 500 end users across multiple locations.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements, aligning them with system capabilities.<br>• Develop and maintain customizations within Epicor to meet specific business needs.<br>• Create and manage detailed reports using Excel and database queries to support decision-making processes.<br>• Act as a liaison between technical teams and business users, ensuring clear communication and understanding.<br>• Configure, test, and deploy system updates and enhancements to optimize functionality.<br>• Troubleshoot and resolve technical issues promptly to minimize disruptions to business operations.<br>• Deliver training and support to end users, empowering them to utilize Epicor systems effectively.<br>• Contribute to API development and integration efforts to enhance system interoperability.<br>• Ensure adherence to best practices in configuration management and system documentation.
<p>We are looking for an experienced Systems Administrator to join our team in Sauk City, Wisconsin. This is a Contract-to-permanent position within the agriculture industry, offering an opportunity to oversee critical IT infrastructure and ensure optimal system performance. The ideal candidate will have a strong background in managing servers, hardware setups, and software installations while maintaining security and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor VMware servers, ensuring their optimal performance and reliability.</p><p>• Perform hardware setups, software installations, and system configurations to support business operations.</p><p>• Oversee patch management processes using Action 1 to maintain system security and compliance.</p><p>• Configure and deploy new systems, with a focus on server-related tasks.</p><p>• Implement and maintain Sophos endpoint protection to safeguard IT infrastructure.</p><p>• Administer Active Directory and ensure seamless integration across network resources.</p><p>• Support Microsoft Windows Server and O365 environments, handling updates and troubleshooting as needed.</p><p>• Maintain database, email, and network servers to ensure uninterrupted service.</p><p>• Collaborate with IT teams to enhance VMware infrastructure and technologies.</p><p>• Evaluate system performance and recommend upgrades or improvements to meet organizational needs.</p>
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
We are looking for a detail-oriented Administrative Records Assistant to join our team on a contract basis in Waukesha, Wisconsin. In this role, you will play a key part in managing, organizing, and maintaining records, ensuring compliance with relevant regulations. This position is ideal for someone with experience in health information records or students/graduates from Health Information Technology programs.<br><br>Responsibilities:<br>• Scan and digitize documents related to the Children Long-Term Support Program, ensuring accuracy and proper organization.<br>• Assist in the release of records, adhering to state and federal regulations concerning confidentiality and privacy.<br>• Maintain both physical and electronic filing systems, ensuring all information is accessible and up-to-date.<br>• Apply knowledge of medical terminology and file protocols to manage health information records effectively.<br>• Use electronic health record systems to track and update information as needed.<br>• Ensure compliance with confidentiality regulations related to medical records and release of information processes.<br>• Utilize Microsoft Word, Excel, and Outlook for administrative tasks and communication.<br>• Collaborate with team members while also working independently in a confidential environment.<br>• Address inquiries and provide administrative support as needed, including answering inbound calls and performing receptionist duties.<br>• Identify and solve problems using critical thinking skills to improve the efficiency of records management processes.
We are looking for an experienced Network Engineer to join our team in Middleton, Wisconsin. This Contract to permanent position is ideal for a skilled individual with expertise in network infrastructure, customer-facing solutions, and vendor management. You will play a pivotal role in maintaining, securing, and optimizing enterprise-level networks.<br><br>Responsibilities:<br>• Design, configure, and manage advanced network systems, including routers, switches, and firewalls.<br>• Implement and maintain security protocols using platforms such as Palo Alto Networks, Fortigate, and Cisco ASA.<br>• Monitor network performance and troubleshoot connectivity issues to ensure uninterrupted operations.<br>• Collaborate with clients to deliver tailored network solutions and provide exceptional customer support.<br>• Conduct regular patch management and updates to maintain system security and reliability.<br>• Utilize protocols like BGP to manage and optimize network traffic.<br>• Partner with vendors to evaluate and integrate new hardware and software solutions.<br>• Document network configurations and procedures to support ongoing operations and scalability.<br>• Perform audits and assessments to identify areas for improvement and implement corrective actions.<br>• Provide technical guidance and training to team members to enhance overall capabilities.
<p>We are looking for a skilled Data/Information Architect to join our team in Madison, Wisconsin. In this Contract-to-Permanent position, you will design and implement data solutions that support business decision-making, particularly within agricultural and retail industries. This role requires expertise in building dashboards, managing complex queries, and utilizing modern data tools to drive insights.</p><p><br></p><p>Requirements:</p><p>Agriculture Background</p><p>Tableau - Ability to create and design dashboards</p><p>Business minded - ability to present and maintain relationships with clients</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Tableau dashboards that visualize data insights for business applications.</p><p>• Collaborate with stakeholders to align data architecture with agricultural retail and cooperative industry needs.</p><p>• Write and optimize complex SQL queries across various databases, including DB2 and Microsoft SQL Server.</p><p>• Utilize Python scripting to enhance data processing and automation workflows.</p><p>• Manage and query data within Azure SQL databases, ensuring seamless integration and performance.</p><p>• Design and implement reporting solutions to support business processes and decision-making.</p><p>• Oversee the organization and handling of data files, including digital files and legal documentation.</p><p>• Support the analysis and documentation of agricultural economics data to inform strategic initiatives.</p><p>• Ensure data integrity and security across all systems and platforms.</p><p>• Provide expertise in scripting and query development to streamline data operations.</p>
