<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
<p><strong>Overview</strong></p><p>The Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.</p><p><br></p><p><strong>This is a Direct Hire position that will require a hybrid work schedule in Madison.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p> • Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications.</p><p> • Deliver support through a combination of remote tools, ticketing systems, and in-person assistance.</p><p> • Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment.</p><p> • Manage user accounts, permissions, and group policies within Active Directory and related identity platforms.</p><p> • Support email, collaboration platforms, VPN access, and standard productivity tools.</p><p> • Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions.</p><p> • Provide guidance to junior technicians and contribute to knowledge base development.</p><p> • Assist with endpoint security, patching, and system maintenance activities.</p><p> • Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.</p>
We are looking for an experienced Data/Information Architect to join our team in Janesville, Wisconsin, on a contract-to-permanent basis. In this role, you will be responsible for designing and implementing data architecture solutions that ensure data quality, integrity, and accessibility. This position requires a strong understanding of data mapping, report building, and integration tools to support the organization's data-driven initiatives.<br><br>Responsibilities:<br>• Develop and maintain complex reports and queries to support data analysis and business intelligence needs.<br>• Perform detailed data mapping to identify sources, logic, and relationships within the organization’s data environment.<br>• Utilize Azure Data Factory and other integration tools to streamline data integration processes.<br>• Ensure data quality and integrity through effective data cleansing and validation techniques.<br>• Collaborate with cross-functional teams to design scalable data architectures using Microsoft technologies.<br>• Work with D365 and other cloud ERP systems to enhance data management capabilities.<br>• Leverage Power BI for advanced reporting and visualization.<br>• Optimize the organization’s use of Snowflake and other data platforms to improve performance.<br>• Implement ETL processes to support data migration and transformation efforts.<br>• Provide technical expertise in managing and improving the organization's Microsoft-based data environment.
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
<p>We are looking for an experienced Senior Accountant to join our team in Lake Geneva, WI. This role will focus on ensuring the accuracy and integrity of financial data while driving improvements in accounting processes. The ideal candidate will possess strong analytical skills and a collaborative mindset to support financial decision-making and reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review month-end financial statements, including balance sheets, income statements, and cash flow statements, ensuring compliance with organizational standards.</p><p>• Conduct thorough reconciliations of balance sheets during month-end processes.</p><p>• Post journal entries accurately and on time, including adjustments for accruals, prepaids, and other financial transactions.</p><p>• Partner with teams across the organization to identify reporting requirements and implement process improvements using technology.</p><p>• Analyze financial data to provide actionable insights and recommendations to senior management.</p><p>• Assist in the development of financial forecasts and annual budgets by evaluating past trends and current performance.</p><p>• Ensure adherence to corporate financial policies, accounting standards, and internal controls.</p><p>• Lead initiatives to enhance accounting efficiency and accuracy through process optimization and technology adoption.</p>
<p>We are seeking an experienced <strong>PLM Solutions Architect</strong> to lead a full lifecycle Product Lifecycle Management (PLM) implementation. This is a highly visible, business-critical initiative that will establish a single source of truth for product data across the organization.</p><p><br></p><p>The Project Manager will guide the project from vendor selection through implementation, driving communication, managing change, and ensuring alignment across technical and business teams. Ideal candidates have successfully managed end-to-end software implementations and bring hands-on PLM experience.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead the full lifecycle of a PLM implementation—from alignment and vendor selection through design, build, testing, and deployment</li><li>Serve as the primary driver of communication across business, engineering, product, and technical stakeholders</li><li>Oversee change management activities and ensure teams are prepared for process and workflow transitions</li><li>Identify risks, remove roadblocks, and maintain momentum through all phases of the project</li><li>Coordinate with technical teams supporting both legacy systems and the new PLM platform</li><li>Provide structured documentation, project tracking, and executive-level reporting</li><li>Ensure the implementation establishes a unified, standardized approach for product data and workflows</li></ul><p><br></p>
<p><strong>Material Coordinator – Horicon, WI</strong></p><p>Hours: Monday–Friday, 5:00 AM–1:30 PM (potential for overtime on weekdays and weekends)</p><p><br></p><p>Are you detail-oriented, computer-savvy, and looking to leverage your experience in manufacturing in a fast-paced environment? We’re on the hunt for an<strong> organized and resourceful Material Coordinator </strong>to join a team supporting production operations in Horicon, WI. This role offers excellent opportunities for professional growth and development, with potential for a long-term extension. If you’re ready to roll up your sleeves and make an impact, let's connect today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate material flow processes, including Kanbans, Demand Flow, Lean Manufacturing, and Just-In-Time practices.</li><li>Analyze complex data sets to assess operations and resolve issues efficiently (Power BI experience is a definite plus!).</li><li>Collaborate across teams to address challenges and drive material planning success.</li><li>Ensure inventory, materials management, and manufacturing systems operate seamlessly to support production demands.</li><li>Maintain safety protocols by properly wearing metatarsal guard shoes, safety glasses, gloves, ear plugs, and bump caps in designated areas.</li></ul><p><strong>Why Join Us?</strong></p><p>We offer a dynamic opportunities to empower employees through collaboration, skill-building, and continuous development opportunities. This position is approved for a one-year duration, with potential for extension. Local candidates are preferred to ensure seamless integration with production demands.</p><p><br></p><p>Apply now and become a valuable part of a hardworking, innovative team committed to excellence in materials coordination! Lydia, Christin and Erin are great points of contact for this role! </p>
<p>We are looking for an ERP Integration Manager (SAP-B1 specifically) to join our team in Oconomowoc, Wisconsin. In this Contract to permanent position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams to deliver efficient, data-driven solutions. The ideal candidate will bring expertise in ERP analytics, leadership skills, and a commitment to continuous improvement across Finance, Supply Chain, and Manufacturing functions.</p><p><strong>THIS IS AN ONSITE POSITION. ANY CANDIDATE MUST BE WILLING TO RELOCATE OR LIVE IN TEH GREATER MILWAUKEE AREA.</strong></p><p><strong>WE WILL NOT ENTERTAIN ANY THIRD-PARTY APPLICANTS OR REMOTE CANDIDATES. <u>Please adhere to these simple requests.</u> </strong></p><p><br></p><p>Responsibilities:</p><p>• Lead cross-functional collaboration to design and implement data-driven solutions that align with business goals.</p><p>• Act as the primary liaison between business stakeholders and technical teams to ensure clear communication and smooth project execution.</p><p>• Develop and oversee training programs to support continuous improvement and user adoption of ERP analytics systems.</p><p>• Manage vendor and consultant relationships to ensure alignment with organizational strategies.</p><p>• Monitor and maintain IT systems, servers, and networks to ensure optimal performance and security.</p><p>• Define and implement enterprise-wide analytics strategies, including predictive and prescriptive analytics.</p><p>• Drive digital transformation initiatives, such as AI-driven analytics and automation.</p><p>• Lead the development of business intelligence reports and visualization platforms using tools like Tableau.</p><p>• Translate business requirements into actionable insights to support decision-making.</p><p>• Ensure data security, backup protocols, and disaster recovery procedures are robust and effective.</p>
<p><strong>Overview</strong></p><p>Robert Half is searching for a Business Analyst with significant experience working with Dynamics 365 (D365), for our client in Madison, WI. The Dynamics Analyst will support Microsoft Dynamics 365 CRM, updates/upgrades to the system, integrations with CRM, process improvement, requirements gathering, and work directly with end-users.</p><p><br></p><p><strong>This is a Direct Hire position that will require an onsite work schedule (5 days).</strong></p><p><strong>Relocation assistance may be available for highly qualified candidates.</strong></p><p><br></p><p><strong>*SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE*</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Support daily use of Dynamics 365 CRM across the business groups.</p><p>• Work with internal teams to understand business needs and translate them into documented requirements for system updates or new capabilities.</p><p>• Produce functional specifications and user stories that guide development work.</p><p>• Facilitate discovery sessions to evaluate workflows and identify areas where CRM functionality can streamline processes.</p><p>• Configure and adjust Dynamics 365 Customer Engagement modules including Sales, Customer Service, and Marketing.</p><p>• Assist with data migration tasks, system integrations, and CRM reporting needs.</p><p>• Review current processes to identify gaps and propose practical solutions that improve system performance and user experience.</p><p>• Coordinate with technical teams and project stakeholders to deliver CRM enhancements on schedule.</p><p>• Provide user training, documentation, and general support.</p><p>• Monitor new features and updates released for Dynamics 365 Customer Engagement and apply best practices.</p>
