We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to develop strong relationships with clients and contribute to a non-profit organization.<br><br>Responsibilities:<br>• Handle incoming calls promptly and professionally to address customer inquiries and concerns.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with precision and attention to detail.<br>• Monitor and resolve customer issues effectively, ensuring satisfaction.<br>• Collaborate with team members to improve service delivery and streamline processes.<br>• Maintain a thorough understanding of organizational policies and procedures.<br>• Assist with outbound calls when required, ensuring follow-up on customer requests.<br>• Document customer interactions and maintain accurate records.<br>• Identify opportunities to enhance customer experiences and suggest solutions.<br>• Uphold the organization's mission and values in all customer interactions.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency.<br>• Handle order entry tasks with accuracy and attention to detail.<br>• Provide clear and effective solutions to customer concerns, ensuring their satisfaction.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve customer service processes and experiences.<br>• Stay informed about organizational policies and updates to provide accurate information.<br>• Assist customers with navigating services and resources offered by the organization.<br>• Ensure timely follow-up on unresolved inquiries and provide updates as needed.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
