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1 result for Customer Service Manager in Louisville, KY
- Louisville, KY
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are seeking a detail-oriented and client-focused <strong>Legal Customer Service Representative</strong> to support clients, attorneys, and internal teams by providing exceptional service and administrative support. In this role, you will serve as a key point of contact for client inquiries, case updates, appointment scheduling, and general legal support functions. The ideal candidate is professional, organized, and comfortable handling sensitive information in a fast-paced legal environment. The Legal Customer Service Representative position is onsite, Monday - Friday: 8AM-5PM.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to inbound calls, emails, and client inquiries in a timely and professional manner</li><li>Provide excellent customer service to clients seeking information related to legal matters, case status, documentation, and next steps</li><li>Schedule consultations, meetings, and follow-up appointments for attorneys and legal staff</li><li>Maintain accurate client records, case notes, and communications in internal systems</li><li>Assist with intake processes by collecting and verifying client information and documentation</li><li>Route calls and messages to the appropriate legal team members</li><li>Support document preparation, filing, scanning, and general administrative tasks</li><li>Follow established procedures to ensure confidentiality and compliance with legal and company standards</li><li>Escalate complex or urgent issues to attorneys or senior staff as appropriate</li><li>Collaborate with legal and administrative teams to ensure a positive client experience</li></ul><p><br></p>
- 2026-05-29T00:00:00Z