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1 result for Customer Service Manager in Louisville, KY
- Louisville, KY
- onsite
- Temporary to Hire
- 17 - 18.49 USD / Hourly
- <p>We are looking for dedicated Call Center Specialists for a growing team in Louisville, Kentucky. As part of a small but expanding call center, you will play a crucial role in providing exceptional customer service to customers while utilizing specialized software. This is a Contract to Hire position, offering a dynamic opportunity to transition into a permanent role based on performance. The hours for the Call Center Specialist are Monday - Friday: 8am-4:30pm onsite.</p><p><br></p><p><u>Responsibilities of the Call Center Specialist:</u></p><p>• Handle incoming calls professionally and address inquiries with accuracy and efficiency.</p><p>• Utilize call center software, including Yardi, to document interactions and resolve issues.</p><p>• Proactively follow up on concerns, ensuring timely resolutions and effective communication.</p><p>• Escalate unresolved matters to the appropriate departments for further assistance.</p><p>• Maintain detailed and accurate records of customer interactions in the system.</p><p>• Defuse challenging situations with irate customers, ensuring a positive customer experience.</p><p>• Verify and update customer information in internal databases.</p><p>• Collaborate with team members to improve processes and support organizational growth.</p>
- 2026-04-30T00:00:00Z