<p>We are seeking a hands-on IT Field Infrastructure Technician to support the deployment, maintenance, and ongoing operation of technology infrastructure across multiple locations. This role is responsible for installing and configuring network equipment, setting up end-user devices, supporting site openings, and providing on-site technical support.</p><p>The ideal candidate enjoys working in the field, troubleshooting hardware and network issues, and collaborating with both technical and non-technical stakeholders to ensure reliable technology operations.</p><p><br></p><p>Key Responsibilities: </p><p><strong>Infrastructure Deployment</strong></p><ul><li>Install and configure firewalls, switches, wireless access points, and network-connected devices</li><li>Coordinate ISP circuit activations and configure basic network services (VLANs, DHCP, DNS)</li><li>Deploy laptops, printers, VoIP phones, displays, and backup power systems</li><li>Validate infrastructure readiness prior to site go-live</li></ul><p><strong>Field Support</strong></p><ul><li>Travel to locations to troubleshoot network, hardware, and connectivity issues</li><li>Replace and reconfigure equipment as needed</li><li>Support hardware refreshes and technology lifecycle initiatives</li><li>Maintain accurate network and asset documentation</li></ul><p><strong>IT Support</strong></p><ul><li>Provision, image, and deploy endpoint devices</li><li>Support Microsoft 365 workstation setup and user onboarding</li><li>Collaborate with internal and outsourced support teams on escalations</li><li>Assist with asset management and inventory tracking</li></ul>
<p><strong>IT Operations Lead</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A rapidly growing manufacturing and technology organization is seeking an IT Operations Lead to help scale corporate technology operations in Los Angeles, California. The company operates at the intersection of advanced manufacturing, software, automation, and engineering, supporting both corporate and production environments. This is an opportunity to combine hands-on technical expertise with team leadership while helping build an IT function designed for rapid growth.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IT Operations Lead will oversee day-to-day corporate IT operations while remaining deeply hands-on with systems administration, automation, executive support, AV technologies, and service delivery. This role will help lead and mentor a growing team while developing automation and AI-enabled solutions that improve efficiency and reduce support volume. The ideal candidate has progressed from systems administration or engineering into technical leadership and has experience supporting a rapidly scaling organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead day-to-day IT operations, establish priorities, resolve escalations, and mentor technical team members.</li><li>Build automation and integrations using Python, PowerShell, Bash, APIs, webhooks, and other scripting technologies.</li><li>Develop and optimize AI-enabled support workflows, chatbots, self-service capabilities, and ticket automation.</li><li>Analyze service desk trends to identify opportunities for automation, documentation, process improvement, and ticket reduction.</li><li>Provide white-glove technology support for executives, leadership teams, and other high-priority users.</li><li>Oversee conference room technology, collaboration platforms, live events, company-wide meetings, and AV operations.</li><li>Administer and optimize enterprise SaaS, identity, endpoint management, collaboration, and ITSM platforms.</li><li>Drive IT service management practices including SLAs, escalations, change management, asset lifecycle management, and operational documentation.</li><li>Partner with Security, Infrastructure, DevOps, Facilities, and business teams on cross-functional initiatives.</li><li>Manage technology vendors, licensing, service quality, and operational costs.</li><li>Support technology initiatives across corporate and manufacturing environments as the organization expands.</li><li>Help recruit, develop, and scale the IT operations team as business needs grow.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: On-site, five days per week</li><li>Approximately 10-20% nationwide travel</li><li>Hands-on technical leadership role with significant opportunity to shape and scale IT operations</li><li>Some physical handling of IT and AV equipment may be required</li><li>Candidates must be authorized to work in the United States and satisfy applicable regulatory employment requirements</li></ul>