<p>We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.</p><p><strong>Job Description</strong></p><ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul><p><br></p>
<p>We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.</p><p><strong>Job Description</strong></p><ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
<p>We are looking for a Digital Advertising Specialist to support targeted online marketing initiatives for a long-term contract opportunity. This role is ideal for someone who can manage paid digital campaigns across multiple channels, interpret performance data, and help improve audience engagement through thoughtful campaign execution. You will work on strategies that strengthen brand visibility, optimize advertising spend, and contribute to measurable marketing results.</p><p><br></p><p>Responsibilities:</p><p>• Plan, launch, and refine digital advertising campaigns across paid search, paid social, and email marketing channels.</p><p>• Monitor campaign performance regularly and adjust targeting, budget allocation, bidding, and creative elements to improve outcomes.</p><p>• Use analytics tools to evaluate traffic, conversions, and engagement trends, then translate findings into actionable recommendations.</p><p>• Partner with internal stakeholders to align campaign objectives with broader marketing priorities and business goals.</p><p>• Develop audience-focused messaging and coordinate ad content that supports acquisition, retention, and brand awareness efforts.</p><p>• Track key performance indicators and prepare clear reports that summarize campaign effectiveness and opportunities for improvement.</p><p>• Support ongoing optimization of digital marketing processes and platform usage to increase efficiency and campaign impact.</p>