<p><strong>End-User Support</strong></p><ul><li>Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals.</li><li>Troubleshoot issues related to operating systems, applications, network connectivity, and authentication.</li><li>Install, configure, and maintain Windows and macOS systems.</li><li>Assist users with account management, password resets, and access provisioning.</li></ul><p><strong>Hardware & Software</strong></p><ul><li>Diagnose and repair computer hardware, printers, and peripheral equipment.</li><li>Install and configure software applications, updates, and security patches.</li><li>Manage inventory of devices, accessories, and replacement parts.</li></ul><p><strong>Virtualization & Systems</strong></p><ul><li>Support virtual desktop environments (VDI) such as VMware Horizon, Citrix, or Microsoft AVD.</li><li>Assist in provisioning, updating, and troubleshooting virtual machines or virtualized applications.</li><li>Work with system administrators to resolve escalated issues involving hypervisors or VM performance.</li><li>Maintain basic knowledge of virtualization tools (VMware Workstation, Hyper-V, VirtualBox, etc.).</li></ul><p><strong>Networking & Connectivity</strong></p><ul><li>Troubleshoot network issues involving Wi-Fi, Ethernet, VPN, and DNS.</li><li>Assist with basic network device configurations under guidance (switches, access points).</li></ul><p><strong>Documentation & Process</strong></p><ul><li>Create and maintain technical documentation, knowledge base articles, and ticket notes.</li><li>Follow ITIL-aligned processes for incident, request, and change management.</li><li>Ensure compliance with security and IT policies.</li></ul><p><br></p>
