<p>We are looking for a dedicated Customer Service Representative to join our team in Idaho. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.</p><p>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.</p><p>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.</p><p>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.</p><p>• Translate verbal communications into clear and concise written documentation as required.</p><p>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.</p><p>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.</p><p>• Monitor and meet performance metrics related to accuracy, quality, and attendance.</p><p>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.</p><p>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<ul><li>Respond to user inquiries via phone, email, or ticketing system.</li><li>Perform remote troubleshooting using diagnostic tools and guided questioning.</li><li>Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.</li><li>Escalate unresolved issues to higher-level support personnel.</li><li>Document issues and resolutions in the help desk system.</li><li>Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.</li><li>Maintain inventory records and assist in asset tracking and reclamation.</li><li>Support software installations and updates under supervision.</li><li>Provide guidance on IT policies and procedures to end users.</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>Key Responsibilities</strong></p><ul><li><strong>Oversee Dispatch Operations:</strong> Lead day-to-day scheduling and dispatching activities for service and maintenance teams.</li><li><strong>Utilize ServiceTitan:</strong> Manage schedules, update job statuses, assign technicians, and ensure accurate documentation within the system.</li><li><strong>Monitor Workflow:</strong> Track job progress and technician availability to optimize routes, reduce downtime, and meet response time goals.</li><li><strong>Customer Coordination:</strong> Communicate with clients to confirm appointments, provide updates, and resolve scheduling issues promptly.</li><li><strong>Team Leadership:</strong> Train, coach, and support dispatch staff to ensure consistent service standards and system accuracy.</li><li><strong>Collaboration:</strong> Work closely with operations, sales, and field teams to align dispatching with company priorities and performance targets.</li><li><strong>Reporting:</strong> Generate and analyze dispatch metrics and ServiceTitan reports to identify trends and process improvements.</li><li><strong>Quality Assurance:</strong> Ensure all work orders are entered accurately, with correct job types, customer information, and technician notes.</li></ul><p><br></p>
We are looking for an Inside Sales Representative in North Little Rock, Arkansas, to join our team in a Contract-to-Permanent position. In this role, you will actively engage with customers, identify opportunities, and drive sales growth through effective communication and relationship building. This position offers the chance to contribute to the success of the sales team while enhancing your skills and attention to detail.<br><br>Responsibilities:<br>• Conduct outbound calls to potential customers and leads to generate interest and drive sales.<br>• Build a thorough understanding of customers' businesses to tailor solutions and recommendations.<br>• Identify and generate new leads through various channels such as social media, trade shows, and lead lists.<br>• Maintain an organized database of prospective customers to track engagement and follow-ups.<br>• Deliver compelling presentations and information to customers and leads to promote products or services.<br>• Respond to customer inquiries and follow up on previous conversations to provide exceptional service.<br>• Collaborate closely with the sales team to align strategies and achieve collective goals.<br>• Monitor and report on weekly, monthly, and quarterly sales performance metrics to ensure targets are met.<br>• Guide customers through the sales process, ensuring smooth transitions and satisfaction upon closing deals.
<p>We are seeking a Staff Accountant / Bookkeeper in North Little Rock, Arkansas. As a Staff Accountant, you will be handling a variety of accounting duties, including managing the general ledger, overseeing payroll, preparing financial reports, and ensuring regulatory compliance. </p><p><br></p><p><strong>The salary range will be $55,000 - $65,000 DOE along with clear opportunities for long-term growth! </strong></p><p><br></p><p><strong>Please reach out to Austen Zemrock on LinkedIn for a direct confidential conversation or email me a Word version of your resume for more information.</strong></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and manage the general accounting functions including journal entries, accruals, deferrals, and adjustments.</p><p>• Handle payroll processing, including the calculation of wages, overtime, deductions, and other payroll-related adjustments.</p><p>• Prepare comprehensive financial reports, including income statements, balance sheets, and cash flow statements.</p><p>• Manage accounts payable and receivable, including billing, collections, customer account reconciliation, and vendor reconciliation.</p><p>• Support the preparation of management reports and financial summaries, providing analysis on financial performance and identifying trends and variances.</p><p>• Ensure compliance with federal, state, and local payroll laws and regulations, and reconcile payroll accounts.</p><p>• Prepare and file payroll tax returns, and assist in the preparation of corporate tax returns and other regulatory filings.</p><p>• Provide support for internal and external audits, implementing audit recommendations and ensuring ongoing compliance.</p><p>• Identify opportunities to enhance efficiency and improve accounting and payroll processes.</p><p>• Collaborate with other departments to ensure accurate financial and payroll data.</p>
We are looking for a dedicated Credit Clerk to join our team in Little Rock, Arkansas. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to a dynamic credit department. The role involves supporting the credit team with various responsibilities and ensuring smooth operations in credit and collections.<br><br>Responsibilities:<br>• Assist the credit team by managing and processing credit-related documentation.<br>• Perform data entry and maintain accurate records of credit transactions.<br>• Collaborate with the collections team to follow up on outstanding payments.<br>• Utilize Microsoft Excel to create reports and analyze credit data.<br>• Support corporate credit processes and ensure compliance with company policies.<br>• Respond to inquiries from clients and internal teams regarding credit matters.<br>• Help identify and resolve discrepancies in credit and payment information.<br>• Provide administrative support for credit-related tasks as needed.<br>• Maintain confidentiality and professionalism when handling sensitive financial information.
We are looking for an experienced Senior Tax Manager to join our team in Little Rock, Arkansas. This role focuses on mentoring staff, reviewing tax work, and providing consultative services to clients. The ideal candidate will play a pivotal role in delivering proactive solutions and building strong client relationships.<br><br>Responsibilities:<br>• Oversee and review complex tax work prepared by team members to ensure accuracy and compliance.<br>• Provide mentorship and guidance to staff, fostering their growth and development.<br>• Collaborate with clients on consultative tax planning strategies, including business transitions and complex financial decisions.<br>• Lead tax teams consisting of partners, managers, and staff, ensuring seamless coordination and productivity.<br>• Build and maintain strong relationships with clients, serving as their trusted advisor for tax-related and business consulting needs.<br>• Deliver proactive advice to high-net-worth individuals and small-to-mid-sized business owners.<br>• Establish a feedback-driven culture within the team, promoting continuous improvement and recognition.<br>• Stay updated on federal income tax regulations to offer the most current and effective solutions.<br>• Participate in firm-wide initiatives to enhance employee engagement and career development.<br>• Ensure efficient workflows during busy seasons while maintaining high-quality output.
<p>We are seeking a dynamic and organized <strong>Administrative Assistant</strong> to support our fast-paced, media-driven team. This role requires someone who thrives in a creative environment, can manage multiple priorities with professionalism, and is eager to contribute to the success of campaigns, productions, and client initiatives. The ideal candidate has strong communication skills, exceptional attention to detail, and a proactive approach to problem-solving.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide day-to-day administrative support to executives, producers, and creative teams.</li><li>Manage calendars, schedule meetings, coordinate travel, and prepare agendas.</li><li>Assist with project coordination, production timelines, and content deliverables.</li><li>Draft and proofread correspondence, presentations, and internal communications.</li><li>Maintain digital and physical filing systems, including media assets and contracts.</li><li>Support event planning, photoshoots, or media activations as needed.</li><li>Process invoices, purchase orders, and expense reports.</li><li>Serve as the first point of contact for clients, vendors, and media partners, ensuring a positive and professional experience.</li><li>Help manage social media calendars, track engagement metrics, and assist with content posting (optional based on scope).</li><li>Collaborate with cross-functional departments such as marketing, design, and public relations to ensure seamless workflow.</li></ul><p><br></p>
