<p>Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-Permanent position offers an opportunity to work in the hospitality industry, providing exceptional service and solutions for clients. The ideal candidate will excel at managing complex reservations, negotiating contracts, and ensuring customer satisfaction. This is a weekend schedule and 10am-7pm work schedule. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle long-term reservation requests exceeding 30 nights, ensuring client needs are met with precision and care.</p><p>• Evaluate and select hotel options that align with client guidelines, applying strong decision-making abilities.</p><p>• Conduct negotiations for reservations exceeding 45 nights, adhering to established policies and procedures.</p><p>• Navigate complex scenarios such as limited availability or restricted budgets while achieving target savings for clients.</p><p>• Secure competitive rates, discounts, and agreements with existing and new hotel partners.</p><p>• Analyze hotel industry trends and identify opportunities for client savings and market consolidation.</p><p>• Ensure all reservations meet client specifications regarding budget, amenities, proximity, and preferences.</p><p>• Resolve client and hotel concerns efficiently, including issues related to extensions, early departures, or reservation changes.</p><p>• Collaborate with account management teams to enhance network consolidation and client satisfaction.</p><p>• Participate in scheduled trainings, meetings, and other events as assigned by leadership.</p>
<p>Robert Half Lexington is looking for a detail-oriented Logistics Clerk to join a team in Georgetown, Kentucky. This is a Contract-to-Permanent position that offers an excellent opportunity to grow your skills in dispatch operations and logistics coordination. The role involves <strong><u>managing third-shift (Mon-Fri 12am-8am) </u></strong>dispatch operations and requires flexibility for overtime on weekends. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Oversee third-shift dispatch operations, ensuring timely and efficient coordination of shipments.</p><p>• Input and maintain accurate data in logistics systems to track shipments and schedules.</p><p>• Communicate with freight carriers to coordinate deliveries and resolve any issues.</p><p>• Provide exceptional customer service in a call center environment, addressing inquiries and concerns related to shipping and receiving.</p><p>• Collaborate with the logistics and distribution team to optimize workflow and improve operational efficiency.</p><p>• Monitor and manage shipping schedules to ensure deadlines are met.</p><p>• Handle documentation for shipping and receiving processes, maintaining compliance with company policies.</p><p>• Assist in troubleshooting logistical challenges and providing solutions to meet operational goals.</p><p>• Support weekend overtime operations as needed to ensure seamless dispatch functions.</p>
<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
<p>We are looking for an experienced Payroll Supervisor, Manager, or Director to oversee payroll operations in Louisville, Kentucky. This role is essential in ensuring payroll processes are completed accurately, efficiently, and in compliance with company policies and multi-state regulations. The ideal candidate will demonstrate exceptional leadership, customer service skills, and a commitment to continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage the accurate and timely processing of payroll for employees at all levels.</p><p>• Utilize and maintain timekeeping and HR information systems, including employee self-service platforms.</p><p>• Handle special payments such as contracts, stipends, and other compensation in alignment with company policies.</p><p>• Build strong relationships with leadership and HR staff to ensure seamless payroll operations.</p><p>• Adhere to strict corporate internal controls and deadlines to maintain compliance.</p><p>• Research and resolve payroll-related issues for managers and employees, providing clear and effective solutions.</p><p>• Develop and deliver training programs focused on payroll procedures and timekeeping systems.</p><p>• Identify opportunities for process improvements to enhance payroll accuracy, efficiency, and overall functionality.</p><p>• Stay informed about multi-state payroll regulations and company policies, maintaining relevant employee resources.</p><p>• Exhibit professionalism, discretion, and sound judgment in interactions with colleagues, customers, and external parties.</p>
<p>We are seeking a dedicated <strong>Contract IT Help Desk Support Specialist</strong> to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise.</p><p><br></p><p><strong>Typical Duties and Responsibilities</strong>:</p><ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication.</li><li>Log, track, and manage incidents and service requests within an IT service management (ITSM) system to ensure timely resolution.</li><li>Troubleshoot and resolve issues related to operating systems (Windows/Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices.</li><li>Configure, deploy, and maintain user workstations, laptops, and associated hardware.</li><li>Assist with account setups, password resets, and user access requests for various applications and systems.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided.</li><li>Ensure compliance with IT security policies and conduct user training or guidance as needed.</li><li>Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation.</li><li>Monitor IT systems proactively to address potential issues and limit disruptions to business operations.</li></ul><p><br></p><p><br></p><p><br></p>
