We are looking for a detail-oriented Mortgage Customer Service Specialist to join our team in Frankfort, Kentucky. This position focuses on supporting loan servicing operations, ensuring compliance with regulatory requirements, and addressing customer inquiries regarding mortgage loans. As a Contract to long-term opportunity, this role offers a pathway to sustained employment for a dedicated individual.<br><br>Responsibilities:<br>• Respond to customer inquiries related to single-family mortgage loans, providing clear and accurate information on loan requirements, status, and specific transactions.<br>• Prepare payoff quotes, payment histories, and other loan-related documents, ensuring precision and compliance with regulatory standards.<br>• Handle requests for partial releases, loan assumptions, and Private Mortgage Insurance cancellation while adhering to applicable guidelines.<br>• Process customer updates, including personal changes, and communicate results to mortgagors and regulatory agencies in writing.<br>• Assist with annual principal balance reductions on forgivable loans and prepare debt forgiveness notifications upon loan maturity.<br>• Review rental applications and coordinate approvals with the manager, maintaining accurate documentation.<br>• Support customers navigating the department’s online e-Status system and provide guidance on its functionality.<br>• Collaborate with Investor Accounting to ensure payments are processed accurately and on time.<br>• Act as a liaison to redirect calls and written inquiries efficiently across departments.<br>• Scan and archive essential documents and correspondence in compliance with company protocols.
<p>For immediate consideration contact Lisa James at (859)788-3684</p><p><br></p><p>Payroll Administrator</p><p><br></p><p>Out client seeks qualified candidate for this key role which is open do to continued company growth</p><p><br></p><p>Oversees end-to-end payroll processing for a workforce exceeding 750 employees across various business entities. Ensures timely and precise data entry, validates payroll reports, and corrects discrepancies to maintain accuracy. Manages special payroll runs and adjustments outside the regular cycle, and supports the administration of wage garnishments.</p><p>Verifies benefit-related transactions such as retirement and health savings contributions, and maintains documentation for payroll procedures, updating standard operating protocols as needed. Conducts thorough audits of employee records to confirm compensation, deductions, and personal details.</p><p>Calculates earnings in alignment with company guidelines and labor laws, and serves as a key resource for resolving complex payroll inquiries. Provides clear communication of payroll policies and responds promptly to employee concerns.</p><p>Supports compliance efforts through regular audits for tax filings, workers’ compensation, and benefit plans. Maintains confidentiality of sensitive employee information. Manages tax setup and documentation across multiple jurisdictions, monitors system cases for tax-related issues, and performs quarterly reviews of state and local tax data.</p><p>Acts as a secondary approver for payroll in the absence of the payroll manager, ensuring continuity and compliance in payroll operations.</p>
We are looking for a dedicated Collections Specialist to join our team in Louisville, Kentucky. In this role, you will play a key part in managing overdue accounts, assisting with invoicing, and ensuring smooth credit operations. Your attention to detail and ability to resolve customer inquiries will contribute to maintaining strong financial processes.<br><br>Responsibilities:<br>• Communicate with customers to address overdue invoices and provide solutions for resolving outstanding accounts.<br>• Respond to customer inquiries about account issues, offering clear and helpful guidance.<br>• Document customer financial details and track the progress of collection efforts.<br>• Keep account records updated and organized to ensure accurate reporting.<br>• Evaluate credit holds and issue credit release codes, following up with necessary collection actions.<br>• Handle incoming customer calls and provide assistance with various account-related questions.<br>• Support rental invoicing processes and manage special invoicing tasks as needed.<br>• Collaborate with other departments to ensure seamless credit and collections operations.
We are looking for an experienced Payroll Analyst to join our team in Louisville, Kentucky. This Contract-to-permanent position offers an excellent opportunity to contribute to efficient payroll operations while ensuring compliance with tax regulations and reporting standards. The ideal candidate will have extensive experience managing payroll processes for large organizations and thrive in a dynamic environment.<br><br>Responsibilities:<br>• Process bi-weekly payroll for over 500 employees, ensuring accuracy and timeliness.<br>• Manage multi-state payroll operations, including local tax compliance and reporting.<br>• Handle payroll garnishments and ensure proper deductions in accordance with legal requirements.<br>• Reconcile payroll accounts to maintain accurate financial records.<br>• Prepare and file payroll tax returns, adhering to all applicable regulations.<br>• Utilize PeopleSoft HRIS and HR systems to efficiently manage payroll functions.<br>• Generate detailed payroll reports to support organizational decision-making.<br>• Address and resolve payroll discrepancies and employee inquiries promptly.<br>• Collaborate with other departments to ensure seamless payroll integration and operations.
<p>Series 65 or Series 66& 7 REQUIRED</p><p><br></p><p><br></p><p>We are looking for an experienced Sales Team Coordinator to join our dynamic team in Louisville, Kentucky. In this role, you will play a pivotal part in overseeing client relationships, driving operational strategies, and ensuring organizational processes run smoothly and efficiently. The ideal candidate will have a strong background in operations management and a proven ability to lead initiatives that improve overall business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain relationships with clients, conducting regular check-ins to ensure satisfaction and address any concerns.</p><p>• Lead operational strategies and projects, coordinating with teams to ensure timely execution and alignment with organizational goals.</p><p>• Oversee and improve processes by identifying inefficiencies and implementing solutions that enhance productivity and collaboration.</p><p>• Facilitate meetings to address client needs, including tracking progress, preparing reports, and conceptualizing actionable solutions.</p><p>• Collaborate with internal teams to research and develop strategies that meet client requirements, presenting findings to leadership for review.</p><p>• Utilize CRM tools to manage client data and interactions effectively, ensuring accurate tracking and reporting.</p><p>• Monitor and analyze key performance indicators (KPIs) to assess operational success and identify areas for improvement.</p><p>• Support the organization in creating long-term strategies for client financial planning and business growth.</p><p>• Ensure operational compliance with industry standards and regulations, including Series 65 requirements.</p><p><br></p><p><br></p>
