We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are searching for a Director with a focus on Infrastructure and DevOps to join our team in Decatur, Georgia. In this role, you will take the lead in shaping our IT infrastructure and DevOps practices, ensuring robustness and scalability that aligns with our business objectives. Your role will not only involve strategic leadership but also require hands-on technical expertise.<br><br>Responsibilities:<br><br>• Guide and mentor the infrastructure team on best DevOps practices and new technologies.<br>• Design and manage the CI/CD infrastructure and automation tools to deliver high availability applications and infrastructure.<br>• Refine the computing architecture to design, implement, and support resilient, high availability infrastructure and applications in a hybrid cloud environment.<br>• Collaborate with the Enterprise Application and operations teams to resolve operational issues and create tools, processes, and systems that improve our overall operational reliability.<br>• Monitor, analyze, and manage technical operations to ensure optimal performance, system health, uptime, and capacity.<br>• Identify potential issues proactively and implement solutions to mitigate the impact on operations. <br>• Develop and maintain systems for configuration management.<br>• Work with the Cyber Security team to conduct systems tests for security, performance, and availability.<br>• Design and implement disaster recovery plans, including regular system backups.<br>• Develop and manage an effective Change Management policy.<br>• Create scalable, secure, and reliable cloud platform on Microsoft Azure.<br>• Lead the migration of on-premises applications and data to the Azure cloud, ensuring minimal downtime and data integrity.<br>• Implement security policies and compliance standards. Influence policies to incorporate security best practices.<br>• Monitor cloud performance and optimize for cost, performance, and scalability.<br>• Collaborate with development teams to integrate cloud solutions and provide technical guidance and mentorship to team members.<br>• Stay updated with the latest Azure services and industry trends, proposing, and implementing innovative solutions to improve cloud infrastructure.<br>• Troubleshoot and resolve issues related to cloud infrastructure and provide ongoing support and maintenance for cloud environments.
<p>About the Team</p><p><br></p><p>The End User Compute Engineering (EUCE) group is a specialized team within LNRS focused on optimizing and securing endpoint devices, collaboration tools, and automation processes across the enterprise. The team partners cross-functionally with security, architects, and business leaders while mentoring junior engineers.</p><p>Key Responsibilities</p><ul><li>Serve as a Subject Matter Expert (SME) across infrastructure and enterprise systems (networking, Active Directory, integrations).</li><li>Lead the strategy, design, and implementation of the EUC environment, including Intune, JAMF, Cloud Management, and VDI solutions.</li><li>Develop automation scripts, dashboards, and reporting solutions.</li><li>Collaborate with security teams on policy, compliance, and endpoint protection.</li><li>Provide mentorship and technical guidance to other engineers.</li></ul>
<p>We are looking for an Informatica Developer to design and develop application integrations via Informatica IDMC APIs using Cloud Application Integration (CAI) and Cloud Data Integration (CDI) services. This will be a 100% remote opportunity.</p><p><br></p><p>The candidate should have strong SQL database query knowledge working with applications. The developer should also have thorough experience in developing IDMC REST API interfaces with CDI and CAI. The candidate should also have expertise with testing REST APIs using a software tool such as Bruno or an equivalent. Additionally, the candidate should also have a strong understanding of JSON data formatting.</p><p>The developer should have expertise in building ETL/ELT mappings and workflows using CDI. The candidate should have experience loading a Data Warehouse and be knowledgeable with Star Schema and 3rd normal form design. The candidate will contribute throughout the data management lifecycle process areas such as data acquisition, management, manipulation, and implement integrations between SaaS vendors, on-premise applications, and the Enterprise Data Warehouse environment.</p><p><br></p><p>Essential duties & responsibilities are:</p><p>• Work with Informatica Tech Lead, IT database administrators, systems administrators, and data warehousing development teams</p><p>• Support development, migration of data through Informatica IDMC API integrations, procedure development, troubleshooting, system configuration, security administration, and account setup.</p><p>• Support the lifecycle of physical data models and data maps for data warehouse system.</p><p>• Aid end users and programmers regarding data warehouse related problems and issues.</p><p>• Provide technical expertise to end-users who create complex queries and reports.</p><p>• Coordinate, schedule, and tests upgrades to the data warehouse system.</p>
<p>We are looking for an experienced Director of Data Operations to join our team. This is a long-term contract position offering the opportunity to work on challenging projects that span multiple technical domains. The ideal candidate will bring a depth of expertise in software development, programming, and technical problem-solving, contributing to impactful solutions and innovations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work closely with business stakeholders to understand ongoing and future data needs.</li><li>Build relationships at every level of the organization and develop a deep understanding of the business context.</li><li>Work with the primary client to prioritize and manage day to day activities, task prioritization, team utilization, and data deliveries, utilizing Agile project and task management.</li><li>Lead data analytics team members to drive full data lifecycle activities, including new platform, data engineering, and reporting capabilities.</li><li>Lead day to day operations to ensure all stakeholder commitments are met.</li><li>Lead migration from legacy data warehouse and business intelligence platform to the new cloud native Azure platform.</li><li>Be hands on with the technologies, such as constructing SQL queries, in order to facilitate effective data analysis, subject domain understanding, troubleshooting, task scoping, data quality checks, and demonstrations.</li><li>Establish, maintain, and coordinate Agile development and operations, including Program Increment Planning.</li><li>Manage design, development, deployment, and operation of Microsoft Azure based data solutions.</li><li>Coordinate support from infrastructure and network support teams, vendors, and government service providers.</li><li>Maintain continuous learning to propose new approaches and solutions to meet client needs.</li><li>Incorporate and drive best practices in cloud based data infrastructure, data architecture, data quality assurance, data security, data standards, data management, data governance, data engineering, performance optimization, reporting, and analytics.</li><li>Collaborate with the client to maintain technical roadmap, ensuring incorporation of latest tools and technologies such as Generative AI.</li><li>Ensure appropriate project knowledge management and documentation.</li></ul>
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are looking for a detail-oriented Facilities Coordinator to join our team on a contract basis in Atlanta, Georgia. This role combines mailroom operations with coordination responsibilities, ensuring the seamless handling of mail distribution and other facility-related tasks. The ideal candidate will excel in both organizational and supervisory roles while maintaining strong relationships with stakeholders and vendors.<br><br>Responsibilities:<br>• Oversee daily mailroom operations, including sorting, distribution, and delivery of mail and packages.<br>• Coordinate incoming and outgoing courier services, working closely with postal providers such as FedEx and other delivery partners.<br>• Maintain accurate records of mail logs and tracking systems to ensure accountability.<br>• Supervise mailroom staff, establishing efficient workflows and procedures.<br>• Handle specialized deliveries such as certified mail, registered mail, and packages requiring signatures.<br>• Manage mail forwarding processes for employees who have relocated.<br>• Implement security protocols to safeguard sensitive mail and packages.<br>• Conduct site inspections, audits, and safety assessments to uphold building standards.<br>• Assist in the procurement and management of vendors and contractors to ensure high-quality service delivery.<br>• Support financial processes, including purchase order management and monthly accrual reporting.
