<p>We are looking for a Collections Specialist to join our team in Georgia in a contract capacity with the potential for a permanent role. This role focuses on managing business to business receivables, improving payment performance across an assigned portfolio, and addressing billing concerns with a strong balance of customer service and business judgment. The ideal candidate brings solid collections experience, communicates account status clearly, and works effectively with both clients and internal partners to reduce risk and support healthy cash flow.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of commercial accounts by following up on outstanding balances and driving timely payment resolution.</p><p>• Review short-paid and overpaid invoices, reconcile discrepancies, and determine appropriate next steps to resolve account variances.</p><p>• Prepare weekly portfolio updates that summarize account status, payment trends, and collection risks for leadership review.</p><p>• Investigate billing questions and payment disputes by examining account history and coordinating with clients to reach accurate resolutions.</p><p>• Record customer payments received by check, ACH, wire, and lockbox activity in accordance with established timelines and controls.</p><p>• Partner with Sales, Account Management, Client Services, Finance, and Vehicle Operations to support collection efforts and maintain strong client relationships.</p><p>• Maintain detailed documentation of client communications, follow-up actions, and escalation needs within designated systems.</p><p>• Provide analysis on customer payment behavior and account issues to help internal teams prioritize collection strategies and minimize losses.</p>
<p>We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for both commercial and consumer accounts in Georgia. This contract opportunity with potential for a permanent role is ideal for someone who can communicate effectively, resolve outstanding balances efficiently, and help maintain healthy cash flow through consistent follow-up. The right candidate will be comfortable handling billing-related collection activity, reviewing account status, and working with customers to secure timely payment.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage a portfolio of clients with outstanding balances and proactively contact them by phone, email, and other communication channels to drive collections activity.</li><li>Follow established processes, decision trees, and documented client agreements to resolve delinquent accounts and secure payment commitments.</li><li>Work closely with the Client Success team to review account status, supporting documentation, retention requirements, and next steps for collection efforts.</li><li>Maintain detailed and accurate account notes, payment arrangements, and collection activity within the company's CRM and proprietary portal.</li><li>Handle difficult collection conversations with professionalism while educating clients on their obligations and available resolution options.</li><li>Meet daily activity expectations, including approximately 200 outbound calls and 3 hours of talk time.</li><li>Monitor deadlines and account milestones to ensure timely follow-up and escalation when necessary.</li><li>Achieve collection goals through a combination of consistent activity, persistence, and effective negotiation skills.</li></ul><p><br></p>