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2 results for Customer Service Representative in Latham, NY
- Pittsfield, MA
- onsite
- Temporary / Contract
- 15.8365 - 18.337 USD / Hourly
- <p>Our client in the <strong>Pittsfield, Massachusetts</strong> area is seeking a <strong>Customer Service Representative</strong> for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.</p><p>The Customer Service Representative will be responsible for supporting customers by handling inquiries, resolving issues, and ensuring a positive service experience. The ideal candidate is organized, professional, and comfortable managing a high volume of interactions while maintaining accuracy and efficiency.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and/or chat</li><li>Provide accurate information regarding products, services, account details, or order status</li><li>Resolve customer concerns in a timely and professional manner</li><li>Document customer interactions and update records in the system</li><li>Process orders, returns, or service requests as needed</li><li>Escalate complex issues to the appropriate department</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Support additional administrative or service-related tasks as assigned</li></ul><p><br></p>
- 2026-07-09T00:00:00Z
- Albany, NY
- onsite
- Temporary to Hire
- 19 - 20 USD / Hourly
- <p><strong>Member Service Representative</strong></p><p>We are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
- 2026-06-12T00:00:00Z