<p>We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.</p><p><br></p><p>This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week. </p><p><br></p>
We are looking for an experienced Network Administrator to join our team in Lansing, Michigan. In this role, you will be responsible for managing and optimizing network infrastructure, ensuring seamless connectivity across local and wide area networks. The ideal candidate will have significant expertise in data center environments, including hands-on experience with NX-OS, Palo Alto Firewalls, and S2S technologies, as well as a strong understanding of network performance and capacity planning.<br><br>Responsibilities:<br>• Manage, configure, and optimize network devices, software, and communication links to ensure smooth operations.<br>• Troubleshoot network performance issues and implement solutions to improve redundancy, quality of service, and capacity.<br>• Monitor network health, conduct capacity planning, and ensure proactive maintenance of resources.<br>• Handle complex support tickets related to network administration, including route/switch and device configuration.<br>• Participate in on-call rotations to address network issues and provide timely resolutions.<br>• Lead technical planning for upgrades and patches in core technologies, demonstrating leadership and expertise.<br>• Develop and document standards and procedures for network administration within the department.<br>• Self-manage discrete technical projects, delegating tasks and collaborating effectively with team members.<br>• Provide technical guidance and act as a primary resource for specific technologies in the organization.<br>• Maintain a customer-focused approach and deliver reliable IT support in all interactions.
We are looking for an experienced IT Manager to lead technology operations and initiatives within our organization in Grand Rapids, Michigan. This role requires a hands-on leader who can oversee IT infrastructure, manage vendor relationships, and ensure the security and efficiency of all systems. The ideal candidate will be proactive in identifying technological improvements, fostering team development, and aligning IT strategies with business objectives.<br><br>Responsibilities:<br>• Oversee the daily operations of the IT department, ensuring systems and processes run smoothly.<br>• Collaborate with senior leadership to align IT strategies with organizational goals and priorities.<br>• Identify, evaluate, and implement new technologies to enhance system performance and integration.<br>• Manage vendor relationships and negotiate contracts to maximize value for the organization.<br>• Develop and enforce policies, procedures, and documentation for IT operations and security.<br>• Lead and mentor the IT team, fostering a customer-focused and innovative environment.<br>• Troubleshoot and resolve hardware, software, and system issues, ensuring minimal downtime.<br>• Monitor and respond to service desk tickets to address end-user concerns effectively.<br>• Plan and execute changes to infrastructure configurations while maintaining system integrity.<br>• Design, test, and implement disaster recovery procedures to safeguard mission-critical operations.
We are looking for an experienced IT Manager to oversee and enhance our technology operations in Lansing, Michigan. In this leadership role, you will be responsible for maintaining our IT infrastructure, driving innovation, and ensuring the security and efficiency of systems that support our organizational goals. Your expertise will be pivotal in shaping our technology strategy while providing valuable support and training to our team.<br><br>Responsibilities:<br>• Manage and optimize critical IT infrastructure, including servers, networks, security tools, and end-user devices.<br>• Lead IT projects and initiatives that align with business objectives, ensuring timely and effective execution.<br>• Develop and implement disaster recovery plans and data backup strategies to maintain business continuity.<br>• Research and adopt emerging technologies that enhance organizational efficiency and productivity.<br>• Oversee system administration, network performance, and cybersecurity protocols to safeguard company data.<br>• Supervise IT staff and coordinate the help desk operations to ensure prompt issue resolution.<br>• Conduct cost-benefit analyses for system upgrades and new technology implementations.<br>• Manage relationships with vendors and negotiate service contracts to meet organizational needs.<br>• Ensure compliance with data protection regulations and internal policies.<br>• Provide technical training and support to employees, fostering a culture of technological competence.
