We are looking for a detail-oriented Data Entry Clerk to join our team in Clarkston, Michigan. In this role, you will be responsible for accurately entering and managing a high volume of data while supporting customer service operations. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Accurately input purchase orders and other high-volume data into the Prophet 21 (P21) system.<br>• Provide customer service support by assisting with inquiries and resolving issues as needed.<br>• Collaborate with team members to ensure seamless operations and provide backup support for colleagues when they are unavailable.<br>• Learn and adapt quickly to the Prophet 21 software and other internal systems.<br>• Maintain organized and accurate records to ensure data integrity and accessibility.<br>• Work efficiently in a fast-paced environment, meeting deadlines while maintaining attention to detail.<br>• Communicate effectively with internal teams and customers to ensure smooth data and order processing.<br>• Assist in identifying and resolving discrepancies in data or documentation.<br>• Utilize Microsoft Excel for data verification and reporting purposes.
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities. In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This is an ongoing position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for a dedicated Property Front Office staff member to join a nonprofit organization in Grand Rapids, Michigan. As the first point of contact for residents and visitors, you will play a vital role in fostering a welcoming and supportive environment for an affordable housing community. This Contract to permanent position offers an opportunity to contribute to a meaningful mission of helping individuals transition to stable living.<br><br>Responsibilities:<br>• Greet residents and visitors with professionalism and provide assistance with inquiries or daily needs.<br>• Manage incoming calls using a multi-line phone system and direct them to the appropriate departments.<br>• Coordinate resident services such as package deliveries, transportation assistance, and access to shared spaces.<br>• Promote community engagement by encouraging participation in activities and maintaining organized common areas.<br>• Monitor building access points to ensure a safe and controlled entry process.<br>• Address conflicts or incidents calmly and report any safety concerns to management.<br>• Support the preparation of rooms for new residents and report maintenance needs promptly.<br>• Maintain cleanliness and organization in common areas, courtyards, and parking lots.<br>• Facilitate communication between residents and internal teams to address their support needs.<br>• Model respectful and collaborative behavior to reinforce a positive community atmosphere.
