Our client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. <br> Key Responsibilities: <br> Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: <br> Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. <br> Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations. Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219
Location: Remote (Must have a quiet, dedicated workspace) Contract Length: 78-week contract Schedule: Full-time; must work Eastern Time Zone hours; Overtime required, including blackout dates at month-end <br> Role Overview We are seeking a detail-oriented and customer-focused detail oriented to join our team as a Customer Service Representative. This role supports both internal and external customers in a high-demand environment, requiring strong organizational skills, adaptability, and a commitment to accuracy. <br> Key Responsibilities Provide exceptional customer service related to sales, promotions, installations, and communications. Respond promptly and professionally to inquiries from customers and internal teams. Maintain accurate records of customer interactions, pricing, and contracts in ERP systems. Collaborate with Accounts Receivable to resolve invoice disputes and ensure timely collections. Prepare reports and support quality initiatives based on customer feedback and surveys. Research and resolve customer claims and complaints in compliance with consumer laws. Assist in developing initiatives to proactively inform and educate customers.
<p>Robert Half is currently recruiting for a skilled Financial Analyst to join our client's team in Greenville, Tennessee. In this role, you will play a pivotal part in supporting financial operations and ensuring accurate reporting and analysis. This position is ideal for someone with a strong background in financial processes and manufacturing cost accounting.</p><p><br></p><p>Responsibilities:</p><p>• Perform detailed financial analyses, including variance analysis, to provide insights into business performance.</p><p>• Prepare and review journal entries to ensure accuracy and compliance with accounting standards.</p><p>• Manage month-end close activities to maintain timely and accurate financial records.</p><p>• Conduct cost accounting for manufacturing operations, ensuring precise tracking of expenses and resources.</p><p>• Develop budgets and forecasts that align with organizational goals and assist in strategic planning.</p><p>• Analyze financial data and create ad hoc reports to support decision-making processes.</p><p>• Ensure compliance with IFRS accounting standards and Sarbanes-Oxley (SOX) regulations.</p><p>• Utilize SAP to manage financial data and processes efficiently.</p><p>• Maintain and analyze bills of materials (BOM) to support cost control and inventory management.</p><p><br></p><p>The position is primarily onsite and all candidates must live in the local east Tennessee area. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview</p>
We are looking for a dedicated Estate Planning Attorney to join our team in Knoxville, Tennessee. In this role, you will provide expert legal guidance to clients, helping them navigate complex matters related to wills, trusts, and probate administration. This position requires a strong commitment to delivering personalized solutions and ensuring the highest level of client satisfaction.<br><br>Responsibilities:<br>• Advise clients on estate planning strategies, including drafting wills, trusts, and power of attorney documents.<br>• Handle probate administration cases, ensuring compliance with legal requirements and deadlines.<br>• Represent clients in courtroom proceedings related to estate disputes and other civil litigation matters.<br>• Conduct thorough legal research to support case preparation and provide sound recommendations.<br>• Draft motions, briefs, and other legal documents with precision and attention to detail.<br>• Collaborate with clients to understand their unique needs and provide tailored legal solutions.<br>• Manage discovery processes, including collecting, reviewing, and organizing relevant documentation.<br>• Maintain up-to-date knowledge of estate planning laws and regulations to offer informed counsel.<br>• Build and maintain strong client relationships to foster trust and long-term collaboration.
<p>We are looking for a dedicated Training Coordinator to join our client's team in Knoxville, Tennessee. In this contract-to-permanent position, you will play a vital role in training new employees, ensuring they are equipped with the knowledge and skills to excel in their roles. This position requires expertise in medical coding and terminology, along with the ability to deliver training to diverse audiences in an engaging and effective manner.</p><p><br></p><p>Responsibilities:</p><p>• Design and deliver comprehensive training programs for new team members, focusing on medical coding, billing, and practice management systems.</p><p>• Develop and maintain training materials tailored to different learning styles and needs.</p><p>• Conduct onboarding sessions, ensuring new employees are familiar with organizational processes and tools.</p><p>• Audit training effectiveness and make improvements based on feedback and observed outcomes.</p><p>• Track employee progress toward training goals and provide support as needed.</p><p>• Utilize CPT, ICD-10, and other medical coding standards to ensure accuracy in training content.</p><p>• Present information clearly and professionally to groups of varying sizes and backgrounds.</p><p>• Collaborate with team members to continuously enhance training strategies and materials.</p><p>• Stay updated on industry trends and integrate relevant updates into training programs.</p><p>• Foster an environment that prioritizes superior customer service and operational excellence.</p><p>For immediate consideration please contact: Kelly Fellows at 865-370-2219</p>
<p>We are looking for an experienced Billing Supervisor/Manager to join our client's team in Knoxville, Tennessee. This Contract to permanent position offers a unique opportunity to lead training and quality initiatives within the healthcare revenue cycle. The role requires a collaborative and thorough individual who can drive process improvements, ensure compliance, and foster a culture of excellence.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, organization, and maintenance of training materials, standard operating procedures, and educational programs for the revenue cycle.</p><p>• Supervise employees responsible for creating and updating training content, ensuring accuracy and timeliness.</p><p>• Design and implement onboarding and ongoing education programs for billing staff to enhance their performance and compliance.</p><p>• Track and analyze training effectiveness using metrics and performance indicators, making adjustments as needed.</p><p>• Ensure all staff processes and documentation align with healthcare regulations and company policies.</p><p>• Collaborate with leadership and cross-functional teams to identify and address areas for improvement in billing operations.</p><p>• Conduct audits and recommend strategies to enhance quality and efficiency across the revenue cycle.</p><p>• Stay informed about industry trends, compliance updates, and best practices in healthcare billing and staff training.</p><p>• Promote accountability and a culture of continuous learning within the team.</p><p>• Provide mentorship and guidance to direct reports, fostering growth and development.</p>
<p>Robert Half is currently recruiting for a skilled Bookkeeper to join our client's team in Knoxville, Tennessee. The ideal candidate will have a proven track record of managing financial transactions, maintaining accurate records, and ensuring compliance with accounting standards. This position requires strong attention to detail and the ability to work independently while supporting the overall financial operations of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes, ensuring timely and accurate payment and collection.</p><p>• Perform account reconciliations to verify the accuracy of financial data and resolve discrepancies.</p><p>• Conduct bank reconciliations to ensure transactions are recorded correctly and balances align.</p><p>• Prepare monthly financial reports and assist with month-end closing activities.</p><p>• Utilize QuickBooks and QuickBooks Online to maintain and update financial records.</p><p>• Process daily bank deposits and ensure proper documentation and posting of payments.</p><p>• Handle billing tasks, including generating invoices and tracking payments.</p><p>• Research and resolve any financial discrepancies or errors in a timely manner.</p><p>• Assist with check runs and other payment-related tasks.</p><p>• Support the preparation of financial data for audits or reviews as needed.</p><p><br></p><p>The position is 100% onsite. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview</p>
<p>Robert Half is currently recruiting for a detail-oriented Sr. Staff Accountant to join our client's team in the Knoxville, Tennessee. This role is ideal for an experienced accounting expert with a strong background in financial processes and systems. The successful candidate will play a key role in maintaining accurate financial records, analyzing data, and supporting corporate financial objectives.</p><p><br></p><p>Responsibilities:</p><p>• Oversee month-end close activities, ensuring accuracy and timeliness.</p><p>• Maintain and update the general ledger, ensuring all entries are properly recorded.</p><p>• Prepare and post journal entries to support accounting operations.</p><p>• Perform account reconciliations to verify the accuracy of financial data.</p><p>• Conduct bank reconciliations to align internal records with external statements.</p><p>• Support financial processes related to mergers and acquisitions.</p><p>• Utilize NetSuite and other accounting software to manage financial operations.</p><p>• Analyze financial data to provide insights and recommendations.</p><p>• Assist in budgeting and forecasting to guide business planning.</p><p>• Collaborate with cross-functional teams to streamline financial processes.</p><p><br></p><p>The position requires a bachelor's degree in accounting or finance and 4+ years of experience. The position is onsite and will require someone to live in the Knoxville or surrounding areas. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview</p>
<p>We are looking for a skilled Accountant to join a dynamic organization based in Knoxville, Tennessee. This hybrid role, primarily remote, is a contract-to-permanent opportunity that offers the chance to work closely with executive leadership in a small but growing company. The ideal candidate will bring expertise in accounting processes, compliance with federal contract requirements, and proficiency in QuickBooks Desktop to support the organization’s operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle accounting tasks, including general ledger maintenance, preparing financial statements, and handling month-end and year-end closings.</p><p>• Oversee accounts payable and accounts receivable processes, ensuring accuracy and timely billing.</p><p>• Administer payroll functions, ensuring precise and timely processing.</p><p>• Coordinate audits and enforce compliance with federal contract accounting standards.</p><p>• Handle tax filings and correspondence with regulatory agencies to ensure adherence to requirements.</p><p>• Collaborate with the procurement manager and other team members to support operational needs.</p><p>• Utilize QuickBooks Desktop in a cloud-hosted environment for all accounting activities.</p><p>• Identify and implement process improvements to enhance efficiency and support organizational growth.</p><p>• Ensure compliance with government regulations and internal controls for federal contracts.</p>
