Key Responsibilities<br>• Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems<br>• Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite<br>• Support and administer Windows Server environments and Active Directory<br>• Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA<br>• Configure, deploy, and support Windows 10/11 workstations and peripherals<br>• Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices<br>• Monitor and manage system backups, disaster recovery processes, and infrastructure performance<br>• Lead and participate in IT projects, including site setups, upgrades, and deployments<br>• Evaluate hardware/software needs and recommend solutions aligned with business requirements<br>• Collaborate with vendors, procurement, and internal teams on technology solutions and services<br>• Maintain accurate documentation of systems, processes, and infrastructure<br>• Manage hardware/software inventory and ensure proper asset tracking<br>• Provide technical guidance to team members and act as an escalation point when needed<br>• Deliver regular updates on project status and system performance to leadership
<p>FULLY ONSITE REQUIRED- 5 DAYS IN OFFICE- BROOKLYN</p><p><br></p><p><strong>Top Required Skills</strong></p><ol><li>Virtualization, server infrastructure, and enterprise storage systems (VMware, Hyper-V, Azure, Windows Server)</li><li>Automation, monitoring, scripting, and RMM platforms (NinjaOne and similar MSP tools)</li><li>Network architecture and security including routing, switching, VLANs, VPNs, firewalls, and wireless infrastructure</li></ol><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>- Design, deploy, and support virtualization, server, storage, networking, and cloud infrastructure</p><p>- Configure and optimize enterprise storage, replication, backup, and disaster recovery solutions</p><p>- Implement, maintain, and improve automation, monitoring, and RMM platforms including NinjaOne</p><p>- Manage and support hybrid cloud environments integrating on-premises infrastructure with Azure, AWS, and Microsoft 365 services</p><p>- Troubleshoot and resolve complex infrastructure, networking, virtualization, cloud, and performance issues</p><p>- Configure and support routing, switching, VLANs, VPNs, firewalls, and wireless networking solutions</p><p><br></p><p><strong>Required Skills:</strong></p><p>- Strong experience designing and supporting virtualization platforms, enterprise storage systems, and high-availability infrastructure</p><p>- Strong experience supporting cloud platforms including Microsoft Azure, Amazon Web Services (AWS), and Microsoft 365 environments</p><p>- Strong understanding of network architecture, switching, routing, VLANs, VPNs, firewalls, wireless infrastructure, and WAN connectivity across enterprise networking platforms including Cisco, Ubiquiti, Peplink, and similar technologies</p><p>- Experience with automation, monitoring, scripting, and RMM platforms such as NinjaOne and other MSP-focused tools</p><p>- Strong troubleshooting and problem-solving skills across servers, storage, networking, and cloud environments</p><p> </p><p><strong>Preferred Experience:</strong></p><p>- Familiarity with high-availability, replication, and business continuity strategies</p><p>- Experience working in MSP or multi-client environments</p><p>- Experience supporting both cloud and on-premises infrastructure</p>
<p>We are seeking an experienced Senior Software Business Analyst to support the delivery of business-critical software solutions. This role will serve as a key liaison between business stakeholders and technical teams, ensuring business needs are clearly defined, analyzed, and translated into effective functional requirements. The ideal candidate will have strong analytical capabilities, experience working within software development environments, and the ability to drive projects forward while balancing multiple priorities.</p><p><br></p><p>This position will work closely with cross-functional stakeholders, including development and QA teams, to support project execution, monitor progress, communicate status updates, and identify risks or issues that may impact delivery. This role also includes mentoring junior analysts and contributing to process improvements that enhance operational efficiency and business value.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Gather, analyze, and translate business requirements into functional specifications for new and existing systems</li><li>Conduct gap analyses between current system capabilities and evolving business needs</li><li>Create documentation such as workflow diagrams, flowcharts, wireframes, and use cases to support development and testing efforts</li><li>Partner with technical teams to review requirements, assess project scope, and identify impacted systems</li><li>Evaluate proposed solutions for practicality, scalability, and ease of implementation</li><li>Develop a strong understanding of internal platforms and system functionality</li><li>Analyze current processes, identify inefficiencies, and recommend process improvement opportunities</li><li>Coordinate regularly with development teams to track progress and resolve roadblocks</li><li>Communicate project status, updates, and timelines to business stakeholders</li><li>Identify project risks and escalate issues as appropriate</li><li>Continuously recommend enhancements to improve system usability and operational efficiency</li><li>Ensure compliance with applicable healthcare privacy and regulatory requirements, including HIPAA</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues.<br><br>Responsibilities:<br>• Provide technical support to over 150 users across various networks and campuses.<br>• Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices.<br>• Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues.<br>• Install, configure, and manage network devices to support organizational services.<br>• Collaborate with external vendors to troubleshoot and resolve software and hardware challenges.<br>• Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in East Windsor, New Jersey. This Contract position supports a pharmaceutical environment and focuses on keeping desktop systems, laptops, and related technology running efficiently. The person in this role will handle device setup, user support, and day-to-day issue resolution while delivering responsive service across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues.</p><p>• Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users.</p><p>• Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications.</p><p>• Manage and update user accounts and access requests within Active Directory as needed for support activities.</p><p>• Track, prioritize, and close service desk tickets while maintaining accurate records of work performed.</p><p>• Install, configure, and support Microsoft Windows environments in alignment with user and business needs.</p><p>• Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues.<br>• Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations.<br>• Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance.<br>• Administer and manage user accounts and permissions within Active Directory.<br>• Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively.<br>• Document and track support activities to maintain accurate records and improve future processes.<br>• Collaborate with team members to implement IT solutions and upgrades as needed.<br>• Educate users on best practices for system usage and security.<br>• Ensure compliance with company policies and IT standards during all support activities.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook.<br>• Resolve printer-related issues, such as troubleshooting and setting up printers for users.<br>• Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems.<br>• Support Active Directory administration tasks, including user account management.<br>• Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware.<br>• Collaborate with team members to address complex technical challenges and escalate issues when necessary.<br>• Deliver clear and effective communication to users during support interactions.<br>• Maintain accurate documentation of resolved issues and ongoing technical processes.<br>• Ensure adherence to company protocols and best practices in IT support.<br>• Participate in continuous improvement initiatives to enhance overall service quality.
<p>We are seeking an experienced <strong>Business Analyst</strong> with a strong background in the <strong>Property & Casualty Insurance</strong> industry to support complex technology initiatives. This role will partner with business stakeholders, technical teams, and third-party vendors to gather, analyze, and document functional requirements for underwriting, claims, and data-focused projects.</p><p>The ideal candidate brings deep knowledge of the <strong>P&C insurance domain</strong>, particularly underwriting operations and policy administration, along with strong technical analysis skills and the ability to translate business needs into clear requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Gather, analyze, and document business and functional requirements for complex IT projects.</li><li>Work closely with business users, developers, architects, QA teams, infrastructure teams, and software vendors to ensure requirements are clearly defined and delivered on time.</li><li>Support initiatives related to <strong>underwriting</strong>, <strong>claims applications</strong>, <strong>data integration</strong>, and <strong>data quality</strong>.</li><li>Translate business processes and needs into detailed functional specifications, workflows, and use cases.</li><li>Partner with stakeholders to improve system functionality and support business objectives across the insurance policy lifecycle.</li><li>Assist with requirements validation, testing support, and issue resolution throughout the project lifecycle.</li><li>Identify opportunities where technology can improve operational efficiency and business outcomes.</li></ul><p><br></p>