<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking a <strong>Low Voltage Technician</strong> to install, maintain, and troubleshoot low voltage systems including structured cabling, security, and communication infrastructure. This role is ideal for a hands-on technician who takes pride in clean installs, strong documentation, and delivering reliable systems for customers.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Install, terminate, test, and label <strong>low voltage cabling</strong> (Cat5e, Cat6, fiber)</li><li>Install and support <strong>access control, CCTV, alarm, and AV systems</strong></li><li>Perform cable pathways (J-hooks, conduit, raceway) and rack builds</li><li>Troubleshoot connectivity issues using cable testers and diagnostic tools</li><li>Read and interpret blueprints, schematics, and floor plans</li><li>Maintain accurate documentation of installations and service work</li><li>Coordinate with project managers, electricians, and end users on-site</li><li>Follow safety standards, building codes, and best practices</li></ul><p><br></p>
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
<p>Are you the go-to problem solver when technology issues arise? Do you enjoy helping others, resolving technical challenges, and keeping systems running smoothly? We’re hiring an <strong>IT Support Specialist</strong> to join a growing team and support end users across hardware, software, and network environments.</p><p><br></p><p><strong>About the Role</strong></p><p>As an IT Support Specialist, you will provide frontline technical support, troubleshoot issues, assist with hardware/software maintenance, and ensure end users have the tools they need to succeed. You'll work closely with internal teams, respond to support tickets, and help maintain a reliable and secure IT environment.</p><p>This role is perfect for someone who is customer-focused, technically sharp, and eager to grow within an IT organization.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1–2 support for end users across desktops, laptops, mobile devices, printers, and other peripherals</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Install, configure, and maintain Windows and/or macOS operating systems</li><li>Support Microsoft 365 applications including Outlook, Teams, and OneDrive</li><li>Create, update, and manage support tickets in the ITSM system</li><li>Assist with user account setup and access management in Active Directory</li><li>Deploy software patches, security updates, and system upgrades</li><li>Document solutions, processes, and common troubleshooting steps</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with IT teams on projects such as device refreshes, migrations, and system rollouts</li></ul><p><br></p>
<p><br></p><p>We are seeking a highly motivated and experienced Software Developer to join our team and play a pivotal role in a critical legacy application modernization project. The successful candidate will be responsible for re-architecting, developing, and migrating our existing legacy application to a robust, scalable, and modern web-based application. This role requires a strong understanding of web development best practices, excellent problem-solving skills, and a solid foundation in the Microsoft technology stack and related web technologies.</p><p><br></p><p>Responsibilities</p><p>• Design, develop, test, deploy, and maintain high-quality, scalable, and secure web applications.</p><p>• Lead the conversion of functionalities from a legacy application to a modern web-based .Net MVC framework.</p><p>• Write clean, efficient, and well-documented code in .Net Core, C#, and JavaScript.</p><p>• Develop and consume RESTful APIs to facilitate communication between various application components and external services.</p><p>• Design and manage database schemas, and interact with MySQL databases effectively.</p><p>• Implement responsive and user-friendly interfaces using Bootstrap and other front-end technologies.</p><p>• Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, deployment, and support.</p><p>• Collaborate closely with product owners, business analysts, and other developers to translate business requirements into technical solutions.</p><p>• Identify and troubleshoot software defects and provide timely resolutions.</p><p>• Stay up-to-date with emerging technologies and industry trends to recommend and implement improvements.</p><p>• Contribute to code reviews and mentor junior developers.</p><p><br></p><p>Qualifications</p><p>Required Skills & Experience</p><p>• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</p><p>• Proven experience in software development, with a strong portfolio of web application development.</p><p>• Expertise in .NET framework and C# programming language.</p><p>• Strong experience with ASP.NET MVC.</p><p>• Proficiency in JavaScript and modern front-end development concepts.</p><p>• Solid understanding and practical experience with Bootstrap for responsive web design.</p><p>• Demonstrable experience developing and consuming API's (RESTful services).</p><p>• Proficiency in MySQL database design, query optimization, and management.</p><p>• Experience with version control systems (e.g., Git).</p><p>• Strong analytical, problem-solving, and debugging skills.</p><p>• Excellent communication and interpersonal skills.</p><p><br></p><p>Preferred Skills</p><p>• Experience with other front-end frameworks (e.g., React, Angular, Vue.js) is a plus.</p><p>• Familiarity with cloud platforms (e.g., Azure, AWS, GCP).</p><p>• Experience with automated testing frameworks and practices.</p><p>• Knowledge of software design patterns and architectural principles.</p><p>• Experience in migrating legacy systems.</p>
<p>Are you an experienced Senior Software Engineer looking to design modern applications, drive technical strategy, and build impactful solutions? Our client is seeking a hands-on engineer who can strengthen their development team and help deliver high-quality, scalable software across the full stack.</p><p><br></p><p><strong>About the Role</strong></p><p>As a Senior Software Engineer, you will play a key role in architecting, developing, and maintaining applications built with <strong>.NET, C#, Azure cloud services, and React</strong>. You will collaborate closely with cross-functional teams, influence technical direction, and ensure the delivery of clean, secure, and high-performing code.</p><p>This is an opportunity to work on meaningful projects, implement best practices, and contribute to a culture of engineering excellence.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain full-stack applications using <strong>.NET/C#</strong> on the backend and <strong>React</strong> on the frontend.</li><li>Architect scalable solutions leveraging <strong>Azure services</strong> such as App Services, Functions, SQL, DevOps, and Containers.</li><li>Create RESTful APIs and integrate with internal and external systems.</li><li>Participate in code reviews, system design sessions, and technical planning.</li><li>Improve development workflows, CI/CD pipelines, and cloud deployments.</li><li>Mentor junior developers and contribute to engineering best practices.</li><li>Troubleshoot, debug, and optimize applications for performance and reliability.</li><li>Work closely with product owners, QA, and stakeholders to deliver high-quality features.</li></ul><p><br></p>
<p>We’re looking for a <strong>Full Stack Engineer</strong> to design, build, and support modern web applications using <strong>C#, .NET, React, and Microsoft Azure</strong>. This role will be hands-on across the entire stack—from APIs and backend services to responsive front-end experiences—while collaborating closely with product, DevOps, and cloud teams.</p><p>The ideal candidate enjoys solving complex problems, writing clean and scalable code, and working in cloud-native environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain full stack applications using <strong>C# and .NET</strong></li><li>Build responsive, user-friendly front-end interfaces with <strong>React</strong></li><li>Develop and consume <strong>RESTful APIs</strong> and backend services</li><li>Deploy and support applications in <strong>Microsoft Azure</strong> environments</li><li>Work with Azure services such as <strong>App Services, Functions, Azure SQL, Cosmos DB, Storage, and Key Vault</strong></li><li>Collaborate with DevOps teams on <strong>CI/CD pipelines</strong> (Azure DevOps or GitHub Actions)</li><li>Write clean, maintainable, and well-documented code</li><li>Troubleshoot and resolve application, performance, and production issues</li><li>Participate in code reviews and contribute to architectural decisions</li></ul><p><br></p>
<p>We’re looking for a <strong>Data Engineer</strong> to design, build, and maintain scalable data pipelines and platforms that support analytics, reporting, and data-driven decision-making. This role is ideal for someone who enjoys working with large datasets, modern cloud data stacks, and collaborating closely with analytics, BI, and application teams.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, build, and maintain <strong>ETL/ELT pipelines</strong> for structured and semi-structured data</li><li>Develop and optimize <strong>data models</strong> for analytics and reporting use cases</li><li>Ingest data from multiple sources including APIs, databases, and third-party platforms</li><li>Ensure data quality, reliability, and performance across pipelines</li><li>Work with stakeholders to understand data requirements and translate them into scalable solutions</li><li>Monitor and troubleshoot pipeline failures and data inconsistencies</li><li>Implement data governance, security, and best practices</li><li>Document data flows, schemas, and operational processes</li></ul><p><br></p>
<p>We’re seeking a <strong>Software Engineer</strong> with strong <strong>C# and .NET</strong> experience and exposure to <strong>full-stack development</strong> to help build, enhance, and support modern business applications. This role is ideal for someone who enjoys working across the stack—back-end services, APIs, and front-end interfaces—while collaborating closely with product, QA, and business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain applications using <strong>C# and .NET (.NET Core / .NET 6+)</strong></li><li>Build and support <strong>RESTful APIs</strong> and backend services</li><li>Contribute to <strong>full-stack development</strong>, including front-end features and UI enhancements</li><li>Work with relational databases using <strong>SQL Server</strong> (queries, schema design, performance tuning)</li><li>Collaborate with cross-functional teams to translate requirements into technical solutions</li><li>Debug, troubleshoot, and resolve application issues across environments</li><li>Participate in code reviews and contribute to engineering best practices</li><li>Support CI/CD pipelines and application deployments</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve integration issues across administrative systems, including student and departmental platforms.</p><p>• Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud.</p><p>• Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary.</p><p>• Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations.</p><p>• Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects.</p><p>• Develop and troubleshoot automation workflows to meet evolving business and academic requirements.</p><p>• Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations.</p><p>• Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues.</p><p>• Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders.</p><p>• Perform additional duties as assigned by leadership, contributing to the overall success of the technology team.</p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>We are seeking a skilled <strong>Cybersecurity Specialist</strong> with strong experience in <strong>NIST frameworks</strong>, <strong>Governance, Risk & Compliance (GRC)</strong>, and enterprise security programs. In this role, you’ll play a critical part in strengthening our security posture by assessing risks, guiding compliance initiatives, and supporting security operations across the organization.</p><p>The ideal candidate has a deep understanding of cybersecurity best practices, audit readiness, regulatory requirements, and risk management—plus the ability to communicate effectively with both technical and non-technical stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Implement, manage, and maintain cybersecurity controls aligned with <strong>NIST 800-53, NIST CSF</strong>, and other relevant frameworks</li><li>Support the development and enhancement of the organization’s <strong>GRC program</strong>, including risk assessments, policy updates, and compliance initiatives</li><li>Conduct regular security reviews, audits, and control testing to ensure regulatory and internal compliance</li><li>Assist in developing and maintaining cybersecurity policies, procedures, and documentation</li><li>Analyze security risks and recommend mitigation strategies to reduce vulnerabilities</li><li>Collaborate with IT, engineering, and leadership teams to ensure consistent security practices</li><li>Monitor and report on cybersecurity metrics, vulnerabilities, and compliance status</li><li>Participate in incident response activities and support investigations when required</li><li>Assist with vendor risk management and third-party security assessments</li><li>Stay current with emerging threats, technologies, and regulatory requirements</li></ul><p><br></p>
<p>Are you the person everyone calls when something needs to be fixed <em>right now</em>? Do you love being hands-on with hardware, tackling technical challenges, and keeping IT operations running smoothly? If so, you’ll love this Smart Hands opportunity.</p><p>We’re hiring a <strong>Smart Hands IT Support Technician</strong> to support day-to-day operations across networking, hardware deployment, troubleshooting, and onsite technical support for a major enterprise environment. This role is perfect for someone with strong foundational IT skills, excellent communication, and a passion for solving problems in real time.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>As the go-to onsite technical resource, you will:</p><ul><li>Provide hands-on support for servers, network devices, desktops, and peripherals</li><li>Rack, stack, and cable equipment in data rooms or IDF/MDF locations</li><li>Troubleshoot hardware issues, perform swaps, and execute break/fix tasks</li><li>Assist with network troubleshooting, patching, and physical connectivity</li><li>Support device imaging, deployments, and workstation setup</li><li>Work with remote engineering teams to be their “hands and eyes” onsite</li><li>Handle equipment moves, installations, and site-level tech changes</li><li>Document work, complete tickets, and follow standard operating procedures</li><li>Maintain professional communication with end users and vendors</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
