<p>We’re seeking an <strong>IT Business Analyst</strong> to serve as the bridge between business stakeholders and technical teams. In this role, you’ll work closely with users, product owners, and engineers to understand business needs, translate them into clear technical requirements, and help deliver technology solutions that drive efficiency and value.</p><p>This is an ideal opportunity for someone who enjoys problem-solving, process improvement, and working across both business and IT teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear user stories, workflows, and specifications for development teams</li><li>Facilitate stakeholder interviews, workshops, and requirements-gathering sessions</li><li>Support the full SDLC, including design, development, testing, and implementation</li><li>Assist with UAT planning, test case creation, and validation of delivered solutions</li><li>Analyze current processes and recommend system or workflow improvements</li><li>Collaborate with developers, QA, and product teams to ensure requirements are understood and delivered accurately</li><li>Create and maintain documentation such as process flows, data mappings, and business rules</li><li>Act as a liaison between technical teams and non-technical users, ensuring clear communication throughout projects</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve integration issues across administrative systems, including student and departmental platforms.</p><p>• Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud.</p><p>• Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary.</p><p>• Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations.</p><p>• Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects.</p><p>• Develop and troubleshoot automation workflows to meet evolving business and academic requirements.</p><p>• Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations.</p><p>• Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues.</p><p>• Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders.</p><p>• Perform additional duties as assigned by leadership, contributing to the overall success of the technology team.</p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>The IT Support Technician provides short-term technical support to assist with deployments, upgrades, or backlog reduction. This is a hands-on contract role supporting end users.</p>
<p>vWe’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
