<p>Overview</p><p>We are seeking a seasoned IT leader to guide and advance the organization’s technology strategy across systems, infrastructure, and end-user support. This role is responsible for both the day-to-day health of IT operations and the long-term planning required to support growth, scalability, and reliability in a multi-location environment. The Director of IT will lead a team of IT professionals while partnering closely with executive leadership to align technology initiatives with business priorities.</p><p>This position operates on a standard Monday–Friday schedule and may be onsite.</p><p><br></p><p>Leadership Competencies</p><ul><li>Strategic thinking with the ability to plan long-term initiatives</li><li>Ownership, accountability, and sound decision-making</li><li>Experience leading organizational change and technology transformation</li><li>Strong cross-functional collaboration and influence</li></ul><p>Preferred Experience</p><ul><li>Industry certifications such as CISSP, Azure Solutions Architect, or ITIL</li><li>Experience with cloud migrations or modernization initiatives</li><li>Background supporting organizations in regulated environments (e.g., financial services)</li></ul><p><br></p><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.</p><p>• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.</p><p>• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.</p><p>• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.</p><p>• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.</p><p>• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.</p><p>• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.</p><p>• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.</p><p>• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.</p><p>• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.</p><p>• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.</p><p>• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.</p><p>• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.</p><p>• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.</p><p>• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.</p>
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
<p>We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.</p><p><br></p><p>Responsibilities:</p><p>• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.</p><p>• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.</p><p>• Track system behavior and performance trends, responding proactively to disruptions before they affect users.</p><p>• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.</p><p>• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.</p><p>• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.</p><p>• Administer access controls by supporting user account setup, permissions management, and data protection practices.</p><p>• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.</p><p>• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.</p><p>• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.</p>
We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement.<br><br>Responsibilities:<br>• Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts.<br>• Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems.<br>• Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses.<br>• Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development.<br>• Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures.<br>• Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup.<br>• Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units.<br>• Ensure compliance with technical and operational standards in regulated environments such as healthcare.<br>• Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.
<p>We are seeking a hands-on IT Systems Support Specialist to support day-to-day infrastructure operations, troubleshooting, and system maintenance in a fast-paced environment. This role is ideal for someone with a strong technical foundation who is looking to continue growing their skills across systems, networking, and virtualization.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
<p>Design, implement, and maintain enterprise networks to ensure optimal performance, scalability, and security. Collaborate with cross-functional teams to resolve network-related issues and support business operations.</p>
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.<br><br>Responsibilities:<br>• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.<br>• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.<br>• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.<br>• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.<br>• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.<br>• Manage and support network access control solutions such as Portnox or comparable platforms.<br>• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.<br>• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.<br>• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.<br>• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
We are looking for an experienced ERP Integration Manager to oversee the administration, optimization, and continuous improvement of Oracle Cloud Fusion applications within our organization. This role will be responsible for managing configurations, ensuring system performance, and collaborating across multiple teams to align business processes with technology solutions. The ideal candidate will bring strong leadership skills and expertise in Oracle Cloud solutions to drive innovation and efficiency.<br><br>Responsibilities:<br>• Manage and optimize Oracle Cloud Fusion applications across finance, procurement, supply chain, and project management functions.<br>• Act as the primary liaison between IT teams, business stakeholders, and external partners to ensure seamless operations and enhancements.<br>• Coordinate quarterly Oracle Cloud release cycles, including readiness reviews, regression testing, and communication of updates.<br>• Oversee change control processes, configuration management, and governance to maintain system compliance with internal standards.<br>• Collaborate with various departments to translate business requirements into effective Oracle Cloud configurations and workflows.<br>• Monitor vendor performance and ensure adherence to service level agreements (SLAs) for incident resolution and system improvements.<br>• Partner with Enterprise Architecture and Integration teams to maintain efficient system integrations using Oracle Integration Cloud and related platforms.<br>• Support reporting and analytics efforts through tools like BI Publisher and other business intelligence solutions.<br>• Provide functional and technical leadership to application analysts, system administrators, and business leads.<br>• Ensure system security, data integrity, and compliance with corporate governance and audit standards.
We are looking for an experienced Sr. Accountant to support critical accounting operations for a Hi Tech Engineering organization in Jacksonville, Florida. This Long-term Contract position is ideal for someone who brings strong expertise in reconciliations, general ledger activity, and month-end close while maintaining exceptional accuracy in a fast-paced environment. The person in this role will take ownership of high-priority balance sheet and bank reconciliations, investigate discrepancies thoroughly, and help strengthen reporting processes through disciplined analysis and potential automation opportunities.<br><br>Responsibilities:<br>• Lead the preparation and completion of detailed monthly account reconciliations with a strong focus on audit-ready accuracy and supporting documentation.<br>• Manage general ledger activities during the close cycle, ensuring balances are properly reviewed, supported, and finalized on schedule.<br>• Prepare and post journal entries while verifying completeness, accuracy, and alignment with accounting records.<br>• Perform bank reconciliations and resolve variances by researching underlying transactions and identifying the root cause of issues.<br>• Analyze complex account activity across high-touch balances that require full monthly review and precise reconciliation.<br>• Maintain and organize reconciliation schedules and Excel-based workpapers to support internal review and external audit requirements.<br>• Partner with stakeholders to investigate exceptions, correct discrepancies, and improve the reliability of financial data.<br>• Contribute to process improvement efforts by identifying opportunities to streamline recurring reconciliation tasks, including the use of Power BI or similar reporting tools where applicable.
We are looking for a hands-on Network Field Technician to support network, cabling, and physical security systems across sites in Brunswick, Georgia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys field-based technical work, solving connectivity issues, and helping maintain reliable infrastructure for business operations. The role combines network equipment support, structured cabling, surveillance systems, and access control, with a strong focus on service quality and timely issue resolution.<br><br>Responsibilities:<br>• Install, set up, and maintain field network hardware such as switches, routers, firewalls, and wireless devices to keep site connectivity stable and secure.<br>• Diagnose network interruptions and performance concerns, taking action to restore service and minimize downtime for end users and site operations.<br>• Complete cabling tasks including patching, organizing racks, replacing hardware, and supporting low-voltage and fiber-related infrastructure work.<br>• Deploy, connect, and service IP-based camera systems, ensuring recording platforms and network integration function properly.<br>• Troubleshoot surveillance issues involving connectivity, image clarity, camera placement, and recording reliability.<br>• Support electronic entry systems by installing and maintaining readers, keypads, panels, and related access devices while managing credentials and permissions.<br>• Partner with service providers, vendors, and internal teams during repairs, upgrades, and new site implementations to keep projects moving efficiently.<br>• Document technical configurations, equipment updates, and service activity, while escalating advanced issues to engineering or IT leadership when needed.
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
We are looking for an experienced Oracle CPQ Developer to join our team in Jacksonville, Florida. In this long-term contract role, you will play a critical part in designing, implementing, and maintaining Oracle Configure, Price, Quote (CPQ) solutions that streamline complex sales processes. This position offers the opportunity to collaborate across departments and contribute to the development of scalable workflows and integrations.<br><br>Responsibilities:<br>• Design and configure Oracle CPQ environments to accommodate intricate product models and dynamic pricing structures.<br>• Develop and maintain Big Machines Language (BML) scripts, custom rules, and data tables to meet business requirements.<br>• Collaborate with Sales, Finance, and Operations teams to translate business needs into automated and scalable workflows.<br>• Create seamless integrations between Oracle CPQ and other systems, such as Oracle Fusion Cloud, using APIs and middleware.<br>• Conduct thorough unit testing and troubleshooting to ensure system reliability and continuous improvement.<br>• Provide ongoing support and enhancements to Oracle CPQ systems to meet evolving business demands.<br>• Prepare and maintain comprehensive technical and functional documentation to aid team understanding and future development.<br>• Optimize configuration management processes to ensure efficient and accurate system performance.<br>• Partner with stakeholders to identify opportunities for process improvements and implement solutions effectively.
<p>We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise.</p><p><br></p><p>Responsibilities:</p><p>• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.</p><p>• Manage and configure Microsoft Intune for device provisioning and policy enforcement.</p><p>• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.</p><p>• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.</p><p>• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.</p><p>• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.</p><p>• Ensure proper management of file systems, permissions, and client security measures.</p><p>• Oversee mobile device management processes, including provisioning and policy management.</p><p>• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.</p><p>• Perform software asset license management and metering to ensure compliance and cost control.</p>
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions.<br><br>Responsibilities:<br>• Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved.<br>• Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities.<br>• Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed.<br>• Partner with program leadership to establish project timelines, cost targets, and measurable execution plans.<br>• Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department.<br>• Support enhancements to product data workflows, configuration control practices, and formal change review activities.<br>• Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals.<br>• Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required.<br>• Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety.<br>• Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.