We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.<br>• Identify and resolve hardware, software, and network connectivity problems promptly.<br>• Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.<br>• Handle user onboarding and offboarding processes, including password resets and permissions management.<br>• Escalate more complex technical issues to senior technicians or engineers as required.<br>• Maintain accurate and thorough documentation of support tickets and system updates.<br>• Communicate effectively with clients and team members to ensure clear status updates and resolutions.<br>• Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.<br>• Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.
<p>Support and maintain IT infrastructure for multiple clients, ensuring uptime, security, and performance. Ideal for someone with MSP experience and hands-on knowledge of SonicWall and Ubiquiti devices.</p><p><br></p>
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.</p><p>The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>Level 1–2 support</strong> for desktops, laptops, mobile devices, printers, and network connectivity issues.</li><li>Configure, deploy, and maintain Windows/Mac workstations and related hardware.</li><li>Install and support software, applications, and system updates.</li><li>Troubleshoot issues with <strong>Microsoft 365, VPN access, and Active Directory</strong>.</li><li>Assist users with password resets, account provisioning, and permissions management.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate complex technical issues to senior IT staff or vendors when appropriate.</li><li>Ensure timely response to support tickets with a customer-first approach.</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Desktop Support Engineer</strong> to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on technical support for Windows desktops, laptops, and peripherals.</li><li>Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support remote users and VPN access issues.</li><li>Maintain asset inventory and ensure devices are properly secured and up to date.</li><li>Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.</li><li>Document procedures, incidents, and resolutions accurately in the ticketing system.</li><li>Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.</li></ul><p><br></p>
<p>We are seeking a <strong>Network Administrator</strong> to join a growing IT team and support the stability, performance, and security of our enterprise network environment. This individual will play a key role in ensuring reliable connectivity across the organization, managing network hardware, and providing technical support for both planned enhancements and day-to-day operations.</p><p><strong>What You’ll Do:</strong></p><ul><li>Monitor, maintain, and troubleshoot network infrastructure (switches, routers, firewalls, wireless systems)</li><li>Perform network configuration, upgrades, and performance tuning</li><li>Manage and maintain LAN/WAN environments, VPNs, VLANs, and network security controls</li><li>Implement network policies, procedures, and best practices to drive operational efficiency</li><li>Respond to escalated network issues and collaborate with cross-functional teams to resolve problems</li><li>Maintain documentation for network diagrams, asset inventory, and change management</li><li>Assist in planning and executing network improvement and expansion projects</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
