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2 results for Help Desk in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.</p><p>Responsibilities</p><ul><li>Provide Tier 1 technical support via phone, email, and ticketing systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Escalate complex issues to appropriate support teams</li><li>Create and maintain technical documentation</li><li>Assist with user account administration and password resets</li><li>Deliver excellent customer service while meeting SLAs</li></ul><p><br></p>
- 2026-07-24T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a Desktop Support Engineer to provide technical support for end users across desktop, laptop, mobile, and peripheral devices. This individual will be responsible for troubleshooting hardware, software, and connectivity issues while delivering exceptional customer service.</p><p>Responsibilities</p><ul><li>Provide Tier 2 desktop and end-user support</li><li>Troubleshoot Windows operating systems, Microsoft Office, and business applications</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, permissions, and access requests</li><li>Support hardware deployments, upgrades, and refresh projects</li><li>Document issues and resolutions within the ticketing system</li><li>Assist with onboarding and offboarding activities</li></ul><p><br></p>
- 2026-07-24T00:00:00Z