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3 results for Help Desk in Jacksonville, FL

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-06-17T00:00:00Z

Desktop Support Specialist

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Specialist with hands-on experience supporting Microsoft environments and managing devices through Microsoft Intune. This role will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing endpoint devices, and ensuring a seamless technology experience across the organization.Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues</li><li>Deploy, configure, and manage Windows devices using Microsoft Intune</li><li>Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals</li><li>Enroll and manage devices through Intune and Microsoft Endpoint Manager</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Configure and enforce security policies, compliance settings, and device management policies</li><li>Perform software installations, upgrades, and patch management</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures</li><li>Assist with user onboarding, offboarding, and account management</li><li>Escalate complex issues to senior IT staff when necessary</li><li>Track and resolve support requests through a ticketing system while meeting established SLAs</li></ul>
2026-06-29T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-06-26T00:00:00Z