<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
<p>We are looking for an experienced Help Desk Analyst II to join our team in Denver, Colorado. In this role, you will provide critical IT support to a fast-paced and collaborative team environment, ensuring smooth operations for approximately 1,900 associates. This is a long-term contract opportunity that requires a hands-on approach to troubleshooting, problem-solving, and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve incoming IT support tickets using Freshservice, ensuring timely and effective solutions.</p><p>• Facilitate "Express Lane" support sessions to assist employees with urgent technical issues.</p><p>• Diagnose and troubleshoot hardware and software problems across Windows and iOS platforms.</p><p>• Coordinate with vendors to handle hardware shipments and returns, such as empty box requests.</p><p>• Manage employee onboarding and offboarding processes, including PC refreshes and exit procedures.</p><p>• Install software and resolve issues related to error codes and compatibility.</p><p>• Provide support for ongoing hardware refresh initiatives to optimize system performance.</p><p>• Collaborate with a team of five to handle a daily workload of 80–120 tickets, maintaining a communicative and cooperative work environment.</p><p>• Occasionally travel for training and regional support as required, ensuring seamless IT operations across locations.</p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
We are seeking a skilled and experienced System Administrator to join a dynamic IT team supporting a diverse mix of technologies and acting as a key escalation point for the help desk. This is a customer-focused role where you’ll be expected to bring deep technical knowledge, a collaborative mindset, and a passion for solving complex problems. The ideal candidate brings strong experience across Windows environments, virtualization, cloud platforms, and network technologies, along with a natural ability to communicate clearly and effectively in a fast-paced team setting. <br> What You'll Be Doing: Configure and support WAN and LAN infrastructure Manage and maintain Microsoft server operating systems and applications Support and administer virtualization platforms [Hyper-V, VMware, etc.] Administer and troubleshoot Microsoft 365 environments Support endpoint protection and network security tools Oversee backup and disaster recovery platforms Lead investigations and resolution of escalated issues or project tasks Prioritize and manage multiple technical support requests efficiently Recommend improvements to systems or applications to boost performance and reliability Monitor network and infrastructure health to ensure uptime and performance Document configurations, procedures, and troubleshooting guides
<p>We're hiring a <strong>Network Engineer</strong> in <strong>Jacksonville, Florida</strong>, for a <strong>Contract-to-Permanent</strong> role. You'll be vital in designing, implementing, and maintaining advanced data and telecommunication networks, ensuring optimal performance and reliability.</p><p>Responsibilities:</p><ul><li><strong>Design, implement, and maintain</strong> data and telecommunication networks.</li><li><strong>Configure, install, and test</strong> network devices including routers, switches, cabling, and VoIP systems.</li><li><strong>Monitor and evaluate</strong> network performance, resolving issues for efficiency.</li><li><strong>Conduct facility surveys</strong> to recommend optimal network component layout.</li><li><strong>Oversee communication circuit installation</strong> and functionality.</li><li><strong>Administer and troubleshoot Cisco</strong> network devices and software, providing performance analysis.</li><li><strong>Perform operations and maintenance</strong> for Cisco Nexus data center routing and switching.</li><li><strong>Support cloud-based VoIP</strong> and troubleshoot SD-WAN issues.</li><li><strong>Manage and configure wireless networks</strong> using Cisco technologies.</li><li><strong>Ensure adherence</strong> to organizational conduct and compliance standards.</li></ul><p><br></p>
<p>We are looking for a skilled Controls Engineer to join our team in Jacksonville, Florida. As a Contract-to-Permanent role, it offers an excellent opportunity for professionals seeking to contribute to innovative solutions while advancing their careers. This is an onsite role in Jacksonville, FL.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Engineer electrical distribution systems</strong> (low to medium voltage), crafting detailed single-line diagrams, wiring schematics, and electrical layouts.</li><li><strong>Specify and select critical components</strong> like MCCs, VFDs, transformers, and distribution panels.</li><li><strong>Develop tailored control solutions</strong> based on in-depth project analysis, ensuring compliance with industry standards and regulations.</li><li><strong>Produce and manage essential technical documentation</strong>, including equipment specs and system schematics.</li><li><strong>Conduct comprehensive electrical system studies</strong>, covering load analysis, voltage drop, short circuit, arc flash, and coordination.</li><li><strong>Lead field inspections and system start-ups</strong> to validate performance and operational integrity.</li><li><strong>Deliver remote technical support</strong> to optimize systems and resolve issues.</li><li><strong>Collaborate across teams</strong> (project management, field service, clients) for smooth project delivery.</li><li><strong>Oversee multiple projects concurrently</strong>, consistently meeting deadlines and deliverables.</li><li><strong>Analyze customer requirements and project goals</strong> to guide system design.</li></ul><p><br></p>
<p>Cloud Network Security Engineer</p><p><br></p><p><strong>About the Role:</strong></p><p>We are seeking a highly skilled Cloud Network Security Engineer to join our dynamic team. The ideal candidate will have a strong background in cloud security, network engineering, and compliance frameworks, with a focus on Linux, PowerShell, and PCI compliance. This role will involve designing, implementing, and maintaining robust security measures to protect our cloud infrastructure and data.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and manage cloud network security solutions, including firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs).</li><li>Configure and maintain network security devices and software.</li><li>Monitor network traffic for security threats and anomalies.</li><li>Respond to security incidents and conduct incident investigations.</li><li>Develop and maintain security policies, procedures, and standards.</li><li>Ensure compliance with industry regulations, such as PCI DSS.</li><li>Collaborate with development, operations, and other teams to identify and mitigate security risks.</li><li>Stay up-to-date with emerging security threats and technologies.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor's degree in computer science, information technology, or a related field.</li><li>3+ years of experience in network security engineering. </li><li>Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features.</li><li>Expertise in Linux operating systems and command-line interfaces.</li><li>Proficiency in PowerShell scripting.</li><li>Understanding of network protocols (TCP/IP, HTTP, DNS, etc.).</li><li>Experience with security tools and technologies (e.g., firewalls, IDS/IPS, VPNs, SIEM).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), or Certified Ethical Hacker (CEH). </li><li>Experience with PCI and SOC II compliance and security standards.</li><li>Knowledge of container technologies (e.g., Docker, Kubernetes).</li><li>Experience with automation and orchestration tools (e.g., Ansible, Terraform).</li></ul><p><br></p>
