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3 results for Help Desk in Jacksonville, FL
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 65000 - 65000.01 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support.<br>• Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably.<br>• Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved.<br>• Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance.<br>• Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines.<br>• Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed.<br>• Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption.<br>• Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes.<br>• Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities.<br>• Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
- 2026-05-12T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>Overview</strong></p><p>Provide hands-on support for end users in a Windows-based environment.</p><p><strong>Responsibilities</strong></p><ul><li>Troubleshoot hardware/software issues</li><li>Support Active Directory, O365, and endpoint devices</li><li>Install, configure, and maintain desktops/laptops</li><li>Escalate complex issues as needed</li></ul><p><br></p>
- 2026-05-05T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
- 2026-05-21T00:00:00Z