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5 results for Entry Level Help Desk Support in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees</p><p>• Set up new user accounts, configure system access, and prepare workstations for incoming staff</p><p>• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation</p><p>• Maintain and update user profiles, permissions, and group access within Active Directory</p><p>• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions</p><p>• Guide users through basic troubleshooting steps and escalate more complex issues when needed</p><p>• Assist with workstation deployment, configuration changes, and general desktop support tasks</p>
- 2026-08-31T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Provide Tier 1-2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.</p>
- 2026-08-28T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
- 2026-08-12T00:00:00Z
- Yulee, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners.<br><br>Responsibilities:<br>• Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner.<br>• Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use.<br>• Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps.<br>• Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution.<br>• Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification.<br>• Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets.<br>• Help users during onboarding and setup while advising on effective platform usage and configuration best practices.<br>• Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment.<br>• Develop and update knowledge articles, user guides, and support documentation to improve self-service resources.<br>• Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.
- 2026-08-31T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-08-19T00:00:00Z