<p>We’re looking for a Help Desk Analyst to serve as the first point of contact for internal technical support. You’ll handle incoming tickets, resolve common issues, and provide excellent customer service across the organization.</p><p><strong>What You’ll Do:</strong></p><ul><li>Respond to tickets, calls, and chat-based support requests</li><li>Resolve password resets, account issues, and software troubleshooting</li><li>Support PCs, laptops, mobile devices, and office equipment</li><li>Guide users through basic troubleshooting steps</li><li>Document solutions and maintain knowledge-base articles</li><li>Escalate issues that require specialized support</li></ul><p><br></p>
We are looking for an experienced IT Director to lead technological initiatives and manage IT operations in Jacksonville, Florida. The ideal candidate will have a strong background in technology leadership within industries such as supply chain, manufacturing, or electrical energy services. This role requires a strategic thinker capable of driving innovation and ensuring the seamless integration of systems and processes.<br><br>Responsibilities:<br>• Oversee IT operations, including infrastructure management, cybersecurity, cloud computing, and disaster recovery planning.<br>• Develop and implement enterprise-wide policies to support technology infrastructure and ensure compliance.<br>• Lead the integration and optimization of software platforms and workflows to enhance organizational productivity.<br>• Manage the implementation of supply chain, warehouse, and financial management solutions.<br>• Drive innovation by fostering the adoption of artificial intelligence and advanced data analytics.<br>• Develop and present business cases for technological investments, including buy, build, and service decisions.<br>• Negotiate contracts, optimize licensing agreements, and maintain strong vendor relationships to ensure service quality.<br>• Provide leadership in engineering, data collection, and the monitoring of remote operation centers and assets.<br>• Establish IT strategies and roadmaps to align technology initiatives with business objectives.<br>• Supervise helpdesk operations and support services to maintain high levels of user satisfaction.
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We’re hiring an IT Support Specialist to deliver hands-on technical support for employees and assist with day‑to‑day IT operations. This role is perfect for someone who enjoys solving problems, supporting users, and working across hardware, software, and SaaS tools.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for devices, apps, and access issues</li><li>Set up laptops, accounts, and equipment for new hires</li><li>Troubleshoot Windows/Mac issues, connectivity, printers, and peripherals</li><li>Support O365 or Google Workspace</li><li>Help with ticket triage, documentation, and asset tracking</li><li>Assist with basic networking, VPN, and mobile device management</li><li>Escalate advanced issues to senior IT staff</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
The HR Generalist is responsible for supporting daily human resources operations including employee relations, onboarding, compliance, benefits administration, and performance management. This role serves as a primary point of contact for employees and managers, ensuring HR policies, procedures, and employment laws are consistently applied while fostering a positive workplace culture. <br> Key Responsibilities Employee Relations Serve as first point of contact for employee questions and concerns Investigate workplace complaints and assist with conflict resolution Provide guidance to managers on performance and disciplinary actions Promote employee engagement initiatives and retention efforts Recruitment & Onboarding Coordinate recruiting activities including job postings, screenings, and interviews Partner with hiring managers to identify staffing needs Conduct new permanent orientation and onboarding processes Maintain applicant tracking system (ATS) records Compliance & Policies Ensure compliance with federal, state, and local employment laws (FLSA, EEOC, ADA, FMLA, etc.) Maintain employee personnel files and HR documentation Assist in development and implementation of HR policies and procedures Support audits and reporting requirements Benefits & Payroll Support Administer employee benefits enrollment and changes Act as liaison between employees and benefit providers Assist payroll with timekeeping, deductions, and HRIS updates Track leave of absences including FMLA and ADA accommodations Performance Management & Training Support performance review processes Track training compliance and certifications Coordinate employee development programs Assist with coaching managers on HR best practices <br> Qualifications Education Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) Experience 2–5 years of Human Resources experience Experience in employee relations and compliance strongly preferred Skills & Competencies Knowledge of employment laws and HR best practices Strong communication and conflict-resolution skills Ability to maintain confidentiality and professionalism Proficiency with HRIS and ATS systems Organizational and multitasking ability Microsoft Office (Excel, Outlook, Word)
<p>We are seeking a detail-oriented Bookkeeper / Staff Accountant to support day-to-day accounting operations for a growing organization. This role is ideal for someone who thrives in a hands-on environment and has strong experience managing transactional accounting within a fast-paced setting.</p><p>Key Responsibilities</p><ul><li>Manage full-cycle Accounts Payable and Accounts Receivable</li><li>Perform bank and account reconciliations</li><li>Maintain the General Ledger and prepare journal entries</li><li>Support month-end close activities</li><li>Handle heavy data entry with a high level of accuracy</li><li>Utilize Excel for reconciliations, reporting, and analysis</li></ul><p>Work Environment</p><ul><li>Fully onsite position</li><li>Collaborative team environment with consistent workload and structure</li></ul><p><br></p>
<p>We are seeking a detail-oriented and tech-savvy Part-Time Administrative Assistant to support data management, reporting, and administrative operations. This role requires strong Excel skills, accuracy in handling data, and the ability to generate clear, organized reports to support business decision-making.</p>
<p>We’re looking for a Senior Desktop Engineer to lead endpoint management, automation, and modern Windows-based engineering. This role focuses on designing streamlined desktop environments, managing Azure/Intune configurations, and improving end‑user experience across the organization.</p><p><strong>What You’ll Do:</strong></p><ul><li>Own the Windows desktop environment (Windows 10/11)</li><li>Manage Intune, Azure AD, conditional access, device compliance</li><li>Build automation for imaging, provisioning, updates, and patching</li><li>Develop endpoint security, configuration baselines, and policies</li><li>Troubleshoot advanced OS, performance, and application issues</li><li>Support the rollout of new tools, hardware, and system upgrades</li><li>Document standards, policies, and engineering procedures</li></ul><p><br></p>
We are looking for an experienced ERP Integration Manager to oversee the administration, optimization, and continuous improvement of Oracle Cloud Fusion applications within our organization. This role will be responsible for managing configurations, ensuring system performance, and collaborating across multiple teams to align business processes with technology solutions. The ideal candidate will bring strong leadership skills and expertise in Oracle Cloud solutions to drive innovation and efficiency.<br><br>Responsibilities:<br>• Manage and optimize Oracle Cloud Fusion applications across finance, procurement, supply chain, and project management functions.<br>• Act as the primary liaison between IT teams, business stakeholders, and external partners to ensure seamless operations and enhancements.<br>• Coordinate quarterly Oracle Cloud release cycles, including readiness reviews, regression testing, and communication of updates.<br>• Oversee change control processes, configuration management, and governance to maintain system compliance with internal standards.<br>• Collaborate with various departments to translate business requirements into effective Oracle Cloud configurations and workflows.<br>• Monitor vendor performance and ensure adherence to service level agreements (SLAs) for incident resolution and system improvements.<br>• Partner with Enterprise Architecture and Integration teams to maintain efficient system integrations using Oracle Integration Cloud and related platforms.<br>• Support reporting and analytics efforts through tools like BI Publisher and other business intelligence solutions.<br>• Provide functional and technical leadership to application analysts, system administrators, and business leads.<br>• Ensure system security, data integrity, and compliance with corporate governance and audit standards.
