We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We’re seeking a Desktop Support Specialist (Tier 2–3) to provide hands-on technical support across Azure-connected environments. You’ll handle escalated tickets, perform system imaging, support device lifecycle management, and assist with Intune and Active Directory administration.</p>
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability. </p>
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p><strong>About the Role</strong></p><p>We are looking for a detail-oriented <strong>Application Support Analyst</strong> to join our technology team. In this role, you will serve as the primary point of contact for end-users, supporting business-critical applications, troubleshooting technical issues, and ensuring optimal system performance. You will work closely with engineering, product, and operations teams to identify problems, deliver solutions, and contribute to continuous improvement across our application stack.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide daily support for enterprise and departmental applications</li><li>Diagnose, investigate, and resolve application, integration, and system issues</li><li>Monitor application performance, system health, and error logs</li><li>Manage and resolve tickets within agreed service-level timelines</li><li>Collaborate with developers and vendors to escalate and troubleshoot complex issues</li><li>Support application upgrades, patches, and deployments</li><li>Document workflows, troubleshooting steps, configurations, and user guides</li><li>Work with business users to gather requirements and support new features or enhancements</li><li>Assist with testing, QA validation, and production rollouts</li><li>Analyze recurring issues and recommend long-term solutions or process improvements</li></ul><p><br></p>
<p>We’re seeking an Application Support Specialist to support enterprise SaaS platforms and ensure smooth day-to-day operations. You’ll investigate and resolve application issues, manage user provisioning in Azure AD, and collaborate with vendors or internal teams to maintain uptime and data integrity. This is a great opportunity for someone who enjoys a blend of technical troubleshooting and customer interaction.</p>
