21 results for Application Support Specialist in Jacksonville, FL

Application Support Analyst We are seeking an Application Support Analyst to provide technical assistance and troubleshooting for business-critical applications. You will play a key role in ensuring system stability, resolving technical issues, and collaborating with cross-functional teams to enhance application performance. This position requires strong problem-solving skills, excellent communication, and a proactive approach to supporting end-users.Responsibilities:<ul><li>Provide technical support and troubleshooting for enterprise applications.</li><li>Investigate and resolve software and system issues, escalating when necessary.</li><li>Work with developers, IT teams, and third-party vendors to implement fixes and enhancements.</li><li>Perform application monitoring, ensuring performance, availability, and security.</li><li>Assist in software deployments, updates, and patches.</li><li>Document issues, resolutions, and best practices in a knowledge base.</li><li>Train end-users on application functionalities and provide guidance on best practices.</li><li>Support data integrity by running queries, validating reports, and managing system configurations.</li></ul>

Technical Support Specialist We are offering an employment opportunity for a Technical Support Specialist in Gainesville, Florida. This role functions within the SaaS industry, where you will be expected to provide exceptional service and support to our clients, focusing on SaaS application assistance. Responsibilities:• Ensure the prompt and accurate troubleshooting of SaaS applications.• Work in collaboration with development teams to identify and rectify software glitches.• Carry out regular maintenance and updates on systems.• Monitor the performance of applications and troubleshoot issues as they occur.• Maintain an accurate record of support activities and documentation.• Develop and deliver user training along with creating support documentation.• Assist in the deployment of new applications and updates, ensuring system security and data integrity.• Coordinate with third-party vendors for application support.• Execute root cause analysis for recurring issues and contribute to continuous improvement initiatives.• Manage user accounts and permissions, maintaining compliance with company policies and procedures.• Gather and report on application performance metrics.• Stay updated with the latest industry trends and technologies, and provide feedback to development teams to enhance application functionality.

Help Desk Analyst Alright, buckle up, tech enthusiasts! We're on the hunt for a Help Desk Analyst to supercharge our team in sunny Jacksonville, Florida! If you're passionate about solving tech puzzles and making end-users smile, this is YOUR moment! Imagine being the hero who swoops in to save the day, providing top-tier end-user support that leaves everyone saying "WOW!" You'll be the maestro, orchestrating service requests and incidents, ensuring they land in the right hands within our IT support teams. We're talking about being a vital part of a dynamic Service Desk Team, where your contributions directly fuel our collective success!But wait, there's more! You'll be diving into the exciting world of wielding your tech prowess to keep our tools, applications, and systems running smoothly. Think Apple and PC endpoint deployment and support – you'll be the wizard behind the scenes, ensuring everything is seamless and efficient. Here's a taste of the adventure that awaits:<ul><li>Become a Support Superhero! Deliver dazzling, high-quality end-user support, crushing incidents and requests with style!</li><li>Be the Routing Rockstar! Direct service requests and incidents like a pro, ensuring they reach the right IT support teams with lightning speed!</li><li>Champion Integrity! Uphold IT and company policies, safeguarding our stellar reputation!</li><li>Collaborate and Conquer! Team up with IT and business units to deliver amazing services and solutions!</li><li>Embrace New Horizons! Seize opportunities to add value and contribute to our epic growth journey!</li><li>Stay Ahead of the Curve! Dive into the latest tech trends, experiment with cutting-edge technologies, and join vibrant tech communities!</li><li>Fuel Innovation! Spark creativity, implement game-changing technologies, and foster a culture of teamwork, self-organization, and diversity!</li><li>Communicate with Clarity! Keep everyone in the loop with clear and concise updates, ensuring transparency every step of the way!</li><li>Optimize and Excel! Continuously improve processes and systems, delivering top-notch solutions to our awesome users and partners!</li><li>Master the Tech Realm! Administer and maintain our vital IT End User Services tools, applications, and systems, including Apple & PC endpoint deployment and support!</li></ul>If you're ready to unleash your tech talents and make a real impact, join us on this exhilarating adventure! Let's build the future of IT together!

IT Support Analyst We are seeking an IT Support Technician to join our team. Located in Gainesville, Florida, the IT Support Technician will be responsible for a range of tasks, including learning from the current IT staff, contributing to ongoing projects, and implementing software. This role provides a long-term employment opportunity and is ideally suited for someone proficient in Active Directory, Computer Hardware, Windows 10, Windows 11, Basic Troubleshooting, Networking, and Office 365. Key Responsibilities:<ul><li>Contribute to ongoing IT projects</li><li>Implement company-specific software solutions</li><li>Manage client relationships effectively</li><li>Work with Office 365 and Windows 10/11</li><li>Utilize RRM for various IT tasks</li><li>Ensure security by managing antivirus solutions</li><li>Oversee the setup and maintenance of firewalls</li><li>Configure routers and switches as required</li></ul>

Business Analyst As a Business Analyst you will support the implementation of projects or part of a product team. The Analyst should be a creative and self-driven individual with excellent communication organization and technical skills to support the implementation of efforts and the continuous improvement of the processes that support our company Responsibilities: . Build and maintain relationships with corporate stakeholders analyzing and understanding user stories business processes non-functional requirements system capabilities customization integration process design and system implementations. . Perform requirements gathering / clarifications with technical team leveraging agile techniques. . Working with implementation partners to ensure a smooth project / product teams go lives. . Working with the internal staff to implement functions and features for areas as needed including but not limited to workflows data imports and exports automation and optimization opportunities. . Develop a thorough understanding of the business needs and priorities by developing strong relationships with business owners. . Coordinate with the technical team and business stakeholders. . Accountable for properly following all IT standards processes and methodologies as applicable including but not limited to Quality Assurance QA Project Management Life Cycle PMLC and Software Delivery Life Cycle SDLC. . Function as a subject matter expert for application design feature optimization scalability user experience visualization and data integrity. . Designing and developing BI reports and dashboards by understanding the business requirements designing the data model and developing visualizations that provide actionable insights. Must have . Responsible for managing data sets ensuring they are clean accurate and ready for analysis. . Work closely with various stakeholders including business analysts project managers and data scientists to understand their data needs and deliver solutions that meet them. . Ensure the accuracy and reliability of the data presented in the dashboards and reports. Technical Skills - 5 years as Business Analyst working on projects or product teams leveraging different methodologies with primary focus on agile - Experience with end-to-end implementation projects including design configuration, testing, training, reporting. - Must have experience with agile methodologies preferably SAFe

Help Desk Analyst III We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position. Responsibilities: • Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment • Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access • Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements • Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements • Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly • Communicate effectively with associates for clarification or updates • Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members • Escalate complex issues to Tier 2/3 support teams when necessary • Monitor and manage the ticket queue regularly • Oversee software installation through Intune, and manage the transition of Intune software • Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.

Customer Support Technician We are offering a long-term contract employment opportunity for a Customer Support Technician in Gainesville, Florida. The primary function of this role is to provide top-notch customer service in the tech industry, focusing on software and hardware support for workstation and networking devices. The workplace is a team-oriented environment where sharing knowledge and assisting others is highly valued. Responsibilities: • Provide technical guidance and informal training to customers on hardware and software programs. • Troubleshoot and resolve routine technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. • Develop checklists for typical problems and recommend procedures for problem prevention. • Maintain a knowledge database and call tracking database to enhance the quality of problem resolutions. • Monitor the Service Desk queue, resolving support tickets as assigned, and ensuring all Service Level Agreements are met in a timely manner. • Document work performed and resolutions provided, keeping customer records accurate and up-to-date. • Install, configure, and provide user support for personal computers and peripheral equipment, including software installation, upgrades, and patches. • Perform advanced troubleshooting to determine the cause of problems and provide solutions. • Coordinate service calls and repairs for warranty and non-warranty items. • Participate in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. • Provide support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, and various off the shelf and Department developed applications. • Share information and receive feedback from other staff members, contributing to a collaborative work environment. • Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

Business Systems Analyst We are seeking a Business Systems Analyst to bridge the gap between business needs and technology solutions. This role involves gathering and analyzing requirements, optimizing business processes, and collaborating with IT teams to implement system improvements. You will play a key role in ensuring that business applications align with organizational goals and enhance operational efficiency.Responsibilities:<ul><li>Collaborate with stakeholders to gather, document, and analyze business requirements.</li><li>Assess current business processes and recommend system enhancements to improve efficiency.</li><li>Work with development teams to design, test, and implement solutions that meet business needs.</li><li>Develop functional specifications, process workflows, and system documentation.</li><li>Support system implementation, including testing, training, and change management.</li><li>Troubleshoot system issues, working closely with IT teams and vendors to resolve problems.</li><li>Conduct data analysis to support decision-making and identify areas for process optimization.</li><li>Act as a liaison between business users and technical teams to ensure successful project outcomes.</li></ul>

Systems Analyst We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. Responsibilities• Gather and analyze information from multiple sources to aid decision-making processes• Utilize standard IS methodologies in designing solutions for business needs within a defined scope• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture• Collaborate closely with management or senior analysts to ensure alignment with departmental practices• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications• Perform report development for end users• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.

Business Analyst We are seeking a detail-oriented and analytical Business Analyst to join our team. In this role, you will work closely with stakeholders to understand business needs, analyze data, and provide insights that drive strategic decisions. You will be responsible for gathering requirements, optimizing processes, and collaborating with IT and business teams to implement effective solutions.Responsibilities:<ul><li>Work with stakeholders to gather, document, and analyze business requirements.</li><li>Identify process inefficiencies and recommend improvements and automation.</li><li>Develop business cases, reports, and dashboards to support data-driven decision-making.</li><li>Create process models, workflows, and functional specifications.</li><li>Assist in testing, training, and deployment of new system implementations.</li><li>Conduct market and competitive analysis to identify trends and opportunities.</li><li>Collaborate with IT teams to ensure solutions align with business goals.</li><li>Support change management efforts and ensure smooth adoption of new processes or systems.</li></ul>

Data Analyst We are seeking a Data Analyst to join our team and help transform raw data into actionable insights. In this role, you will analyze complex datasets, develop reports, and support data-driven decision-making across the organization. If you have a passion for data visualization, business intelligence, and analytics, we want to hear from you!Key Responsibilities:<ul><li>Collect, clean, and analyze large datasets to identify trends and insights.</li><li>Develop reports, dashboards, and visualizations using Power BI, Tableau, or Excel.</li><li>Perform SQL queries to extract and manipulate data from relational databases.</li><li>Work with stakeholders to understand business needs and translate them into data-driven solutions.</li><li>Conduct data validation and quality assurance to ensure accuracy and reliability.</li><li>Identify key performance indicators (KPIs) and provide recommendations for business growth.</li><li>Support predictive modeling and statistical analysis using Python or R (if applicable).</li><li>Collaborate with cross-functional teams to drive data strategy and automation.</li></ul>

Applications Manager We’re thrilled to announce an incredible employment opportunity as an Applications Manager in sunny Jacksonville, Florida! 🌴✨ This is your chance to shine in the IT industry, leading groundbreaking projects while driving innovation and team success! If you thrive on challenges and dream of making a difference, this role is for YOU! As our Applications Manager, you’ll orchestrate the implementation of enterprise solutions with a sharp focus on Azure and micro-services patterns. You’ll oversee IT operations, push tech boundaries, and deliver top-tier solutions with seamless business integrations. Ready to make an impact? Here's your chance! 💼💻 💡 What You’ll Accomplish<ul><li>🧑‍💻 Lead like a Rockstar! Steer the charge for enterprise solutions using Azure and micro-services patterns, transforming IT landscapes.</li><li>🔧 Own IT Delivery: Manage systems from definition to operation, ensuring smooth functionality with zero downtime.</li><li>📊 Shape Strategies: Lead the charge to craft next-gen strategies for operational and advanced analytics, driving innovation within your team's value stream.</li><li>🚀 Drive Integration Needs: Oversee a dynamic portfolio of products, projects, and enhancements, always staying two steps ahead.</li><li>🔥 Be the Problem Solver! Handle escalations like a pro, master risk management, and navigate solutions to success.</li><li>💰 Control Costs: Keep IT spending in check for maximum efficiency and profitability.</li><li>📋 Plan and Prioritize: Master demand management, resource allocation, and capacity planning to deliver excellence every step of the way.</li><li>🕵️‍♀️ Investigate & Resolve: Root cause analysis? Solved. Outages? Minimized. Communication? Crystal clear!</li><li>🌟 Lead the Dream Team: Inspire your team to conquer Production Operation challenges, lifecycle management, prioritization, and resolution!</li></ul>📍Location: Jacksonville, Florida🌟 Category: IT IndustryThis is YOUR chance to lead, inspire, and elevate your career while leading high-impact tech projects! Let’s make history together! APPLY NOW

Data Analyst We are seeking a Data Analyst to collect, analyze, and interpret data to support business decision-making. The ideal candidate will develop reports and visualizations to provide actionable insights.

BI Analyst About the Role:We are seeking a Business Intelligence (BI) Analyst to turn data into actionable insights that drive business decisions. The ideal candidate will have a strong analytical mindset, experience working with BI tools, and the ability to communicate complex data in a clear and impactful way. You will work closely with stakeholders to develop dashboards, reports, and analytics solutions that optimize performance across the organization.Responsibilities:<ul><li>Design, develop, and maintain interactive dashboards and reports using Power BI, Tableau, or other BI tools.</li><li>Analyze large datasets to identify trends, patterns, and business opportunities.</li><li>Collaborate with cross-functional teams to gather business requirements and translate them into data solutions.</li><li>Ensure data accuracy, integrity, and governance across all reporting platforms.</li><li>Automate data processes and improve efficiency in reporting workflows.</li><li>Present insights and recommendations to business leaders to support strategic decision-making.</li><li>Stay updated on industry trends and best practices in BI and data analytics.</li></ul>

Systems Analyst Job Title: ERP Systems Administrator Required Business Skills, Experience, and Qualifications<ul><li>Accounting Practices: In-depth knowledge of industry-standard practices in Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing).</li><li>CRM Management: Proficiency in CRM Management (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management, and Quotas).</li><li>Inventory & Supply Chain Management: Experience in Inventory & Supply Chain Management (Purchasing and Fulfillment) and Support (Case Management).</li><li>IT Change Management: Familiarity with Supply Chain Management and General IT Change Management processes.</li><li>Additional Business Practices: Exposure to other business practices such as Expense Tracking, Multi-currency, Commissions, Returns, Team Selling, E-commerce, Shopping Carts, and Website Layout.</li><li>ERP Systems: Experience with NetSuite ERP system software</li><li>SaaS Environment: Experience with software in a (SaaS) environment, particularly in financial accounting, customer management, and sales force automation software.</li><li>Analytical Skills: Strong analytical and problem-solving skills with the ability to work creatively in a problem-solving environment.</li><li>Technical and Business Balance: Ability to balance technical skills with business acumen, transforming end-user needs into technical and functional requirements.</li><li>Customer Service: Excellent customer service skills, capable of building relationships both externally and internally.</li><li>Communication Skills: Excellent written and verbal communication skills.</li></ul>Desirable Business Skills, Experience, and Qualifications<ul><li>Business Experience: Experience in B2B, Supply Chain, and Financials.</li><li>Database and SQL: Two to five years of experience with relational databases, SQL development, data integration, and analysis.</li><li>System Implementation: Experience in system implementation and system integration.</li></ul>

Network Engineer We are excited to offer an opportunity for a Network Engineer in Jacksonville, Florida. In this role, you will support the design, implementation, and maintenance of our data communications and telecommunication networks. Your contributions will be vital to ensuring the smooth operation of our network systems, which are essential to our ongoing success.Responsibilities:<ul><li>Analyze network systems to provide solutions for optimal efficiency.</li><li>Supervise the installation of communication circuits, including CAT6 and fiber.</li><li>Oversee the configuration, installation, administration, and testing of network devices, operating system software, and related hardware.</li><li>Participate in hardware/software analyses to assess performance and suitability within our existing systems.</li><li>Conduct facility surveys for network communications and provide recommendations for the layout and location of network components and wiring.</li><li>Operate and maintain Cisco Nexus data center routing and switching.</li><li>Troubleshoot and administer VoIP telephony systems.</li><li>Administer and configure Cisco wireless networks.</li><li>Support and troubleshoot VeloCloud SD-WAN and cloud-based VoIP.</li><li>Demonstrate a comprehensive understanding of network services and protocols such as TCP/IP, OSPF, BGP, DNS, and DHCP.</li></ul>We look forward to welcoming a skilled professional to our team who can help us maintain and enhance our network infrastructure.

Sr. Financial Analyst We are offering an exciting opportunity for a Sr. Financial Analyst in Jacksonville, Florida. This role is central to our team and will involve analyzing financial data, developing financial projections, and providing financial guidance to project teams. The role will also involve ensuring compliance with financial guidelines and company policies. Responsibilities:• Analyze financial statements and reports, identifying key trends and insights.• Develop and measure crucial business Key Performance Indicators (KPIs).• Build robust financial models to support business decision-making processes.• Assist in the monthly close processes, ensuring accuracy and efficiency.• Participate in budgeting and forecasting processes, contributing to financial planning.• Provide financial guidance to project teams, supporting project delivery.• Ensure adherence to financial guidelines, company policies, and relevant legal regulations.• Identify operational efficiencies and advise on their implementation.• Review accounting transactions for data accuracy, maintaining high-quality financial records.• Perform ad hoc research and analysis as required to support business needs.

Data Engineer We are seeking a skilled Data Engineer to join our team and help build, optimize, and maintain our data infrastructure. In this role, you will work closely with data analysts, software engineers, and business stakeholders to design and implement scalable data solutions that support analytics, reporting, and business intelligence initiatives. You will ensure efficient data pipelines, data integrity, and the overall reliability of our data ecosystem.Responsibilities:<ul><li>Design, develop, and maintain scalable data pipelines and ETL processes.</li><li>Build and optimize data architectures to support data warehousing, analytics, and business intelligence.</li><li>Develop and manage database solutions using SQL, NoSQL, and cloud-based technologies.</li><li>Ensure data quality, governance, and compliance with security standards.</li><li>Collaborate with cross-functional teams to identify data needs and deliver actionable insights.</li><li>Implement real-time and batch processing solutions for large-scale data sets.</li><li>Monitor and improve data system performance, troubleshooting bottlenecks as needed.</li><li>Stay up to date with industry trends and emerging data technologies.</li></ul>

Business Analyst We are looking for a Business Analyst with strong SQL and data analysis skills to support software development projects in an Agile/Scrum environment. This role involves gathering requirements, analyzing data, collaborating with cross-functional teams, and using JIRA and Confluence to manage workflows and documentation.

Technology Lead We are offering a long-term contract employment opportunity for a Technology Lead in Jacksonville, Florida. The role involves leading a team of developers in a .NET environment, utilizing Azure services. The successful candidate will balance hands-on development with team leadership, focusing on delivering high-quality software solutions in a cross-functional team environment. Responsibilities:<ul><li>Leadership & Mentorship: Guide and support a team of developers.</li><li>Development: Design, develop, and maintain .NET applications using Azure services.</li><li>CI/CD Management: Set up and manage CI/CD pipelines with Azure DevOps and GitHub Actions.</li><li>Code Review: Ensure code quality and adherence to best practices.</li><li>Collaboration: Work with cross-functional teams to plan and execute projects.</li><li>Issue Resolution: Identify and resolve technical issues.</li><li>Hands-on Development: Spend a significant portion of time on development tasks.</li><li>Stakeholder Communication: Understand requirements and provide updates.</li><li>On-call Rotation: Participate in on-call rotations for urgent issues.</li><li>Global Team Coordination: Work with teams across different time zones.</li><li>AKS Expertise: Demonstrate strong expertise in Azure Kubernetes Service containers.</li><li>Ownership: Drive efforts across multiple teams.</li></ul>This role requires a balance of technical expertise and leadership skills, making it ideal for someone who enjoys both coding and guiding a team

Staff Accountant We are looking for a dedicated and meticulous Staff Accountant to join our team in the restaurant industry, located in Ponte Vedra Beach, Florida. The Staff Accountant will be primarily responsible for executing a variety of financial procedures, including month-end and year-end closings, general ledger entries, and account reconciliations. Responsibilities:• Conduct monthly General Ledger reconciliations to ensure accurate reporting and ledger maintenance• Calculate monthly utility accruals and ensure timely payments• Review monthly financial statements and conduct research to clarify variances or anomalies• Reconcile monthly bonus exceptions and finalize spreadsheets for payment• Regularly review and verify staff reconciliations for accuracy and completeness• Modify and review Insurance Certificates on our 3rd party platform• Assist in the preparation of yearly financial statements to ensure compliance and accuracy• Provide support for special projects as directed by the CFO and Treasurer• Analyze Financial Statements to identify trends, risks, and opportunities• Perform Bank Reconciliations to ensure our records are accurate.