<p>The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program and configure Cisco 8000 series routers and other advanced Cisco solutions.</li><li>Perform detailed quality checks on work completed by IT Support Technician Level 1 team members.</li><li>Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment.</li><li>Rebox, palletize, and package enterprise equipment for secure shipment and delivery.</li><li>Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems.</li></ul><p><br></p>
<p>The IT Support Technician Level 1 will be responsible for the initial configuration, preparation, and shipment support of advanced IT hardware and network infrastructure. This role requires close adherence to provided technical documentation and company standards to ensure equipment readiness for deployment.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program current Cisco switch and firewall products using specifications and data provided by Atos.</li><li>Configure Dell and Lenovo servers according to defined configurations and requirements.</li><li>Prepare, label, and organize all related cabling following Atos standards for shipment and installation.</li><li>Assist in the staging, quality assurance, and packaging of equipment ahead of delivery deadlines.</li></ul><p><br></p>
<p>Position Overview</p><p>As the Sr. Network Engineer, you will play a critical role in shaping and establishing network standards to ensure optimal performance and security. Analyzing and resolving complex network related issues for seamless operation. Conduct comprehensive analysis and testing of all elements within network infrastructure and design secure nationwide networks that align with business objectives and establishes standards to guide implementations. This position requires a proactive individual with strong analytical skills and a deep understanding of network design and security. </p><p>Key Responsibilities</p><p>• Designs secure network solutions that maximize the sharing of applications, information, and resources across the company.</p><p>• Coordinates with multiple vendors/departments to procure network-related hardware, software, and services.</p><p>• Investigates and resolves problems, inefficiencies, and performance issues.</p><p>• Evaluates, tests, recommends, and implements specific network solutions.</p><p>• Develops advanced/leading-edge technologies and/or concepts.</p><p>• Mentor junior network admin and engineer.</p><p>• Independently analyzes and provides innovative solutions to network engineering and design projects.</p><p>• Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM’s standard network technology stack.</p><p><br></p>
We are looking for a skilled Network Engineer to join our team in Santa Ana, California. In this role, you will be responsible for designing, implementing, and maintaining secure and efficient network solutions that support business operations. The ideal candidate will have a strong background in network engineering, troubleshooting, and security, with the ability to collaborate across departments and vendors. This position offers an opportunity to contribute to innovative solutions and ensure optimal network performance.<br><br>Responsibilities:<br>• Develop and implement secure network designs to optimize resource sharing and application performance across the organization.<br>• Collaborate with vendors and internal teams to procure necessary hardware, software, and services for network operations.<br>• Identify and resolve network-related issues, inefficiencies, and performance bottlenecks.<br>• Test, evaluate, and recommend network solutions that align with business objectives.<br>• Create and deploy advanced technologies to enhance network infrastructure and functionality.<br>• Conduct comprehensive analysis to provide innovative solutions for network engineering and design projects.<br>• Develop strategies for integrating and transitioning acquired companies into standardized network frameworks.<br>• Ensure the network infrastructure is aligned with security protocols, including firewalls, intrusion prevention systems, and access controls.<br>• Maintain disaster recovery environments and support business continuity efforts.<br>• Stay updated on emerging technologies and contribute to their integration within the organization.
<p>Infrastructure Engineer</p><p>Location: Torrance, CA (Hybrid – 3 days onsite)</p><p>Compensation: Up to $170,000 base + Incentive Stock Options (DOE)</p><p>Employment Type: Full-Time</p><p>Openings: 2 roles in Los Angeles (Network-focused & Endpoint-focused)</p><p><br></p><p>About the Role</p><p>We are looking for a senior-level Network Engineer with strong DevOps and infrastructure automation responsibilities, supporting factory operations, engineering teams, and production systems.</p><p>You’ll work closely with IT leadership, Data Science, Infrastructure, Security, and Manufacturing teams to design, deploy, and maintain critical systems across on-prem, cloud, and hybrid environments.</p><p>Role Focus Areas</p><p>We’re hiring for a Network-Focused Engineer with hands on experience in Firewalls, routing, VPNs, cloud networking</p><p><br></p><p>What You’ll Do</p><ul><li>Deploy, manage, and troubleshoot physical and virtual infrastructure across factories and offices</li><li>Design and administer on-prem and cloud infrastructure (AWS, EC2, Kubernetes, KVM/QEMU)</li><li>Configure and support network infrastructure (Palo Alto firewalls/VPNs, Juniper networking, AWS TGW)</li><li>Build automation using tools like Terraform, Ansible, Python, and GitOps workflows</li><li>Partner with cybersecurity teams on DLP, compliance, and monitoring solutions</li><li>Provide Tier 3 support and work with vendors on complex issues</li><li>Document systems, architectures, and operational procedures</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!</p>
We are looking for a skilled Systems Engineer to join our team on a contract basis in Sherman Oaks, California. In this role, you will manage and optimize systems infrastructure while ensuring seamless functionality across multiple platforms. This position requires expertise in Active Directory, Windows Server, Azure Active Directory, and Citrix technologies.<br><br>Responsibilities:<br>• Configure, maintain, and troubleshoot Active Directory to ensure optimal performance and security.<br>• Administer Microsoft Windows Server environments, including monitoring and resolving system issues.<br>• Manage Azure Active Directory services, ensuring efficient integration and functionality.<br>• Implement and oversee Citrix technologies to support virtualized environments.<br>• Support Microsoft Exchange operations, ensuring smooth email and communication services.<br>• Identify and resolve technical issues across platforms to maintain system reliability.<br>• Collaborate with teams to assess system needs and deliver tailored solutions.<br>• Develop and document procedures for system operations and maintenance.<br>• Provide technical support for infrastructure upgrades and improvements.<br>• Ensure compliance with security protocols and best practices across all systems.
<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p><strong>Functional Role: Systems Administrator</strong></p><p><strong>Location: Onsite in Pasadena, CA</strong></p><p><strong>Salary: $80,000-90,000 (non profit org)</strong></p><p><br></p><p>We are looking for a skilled Cloud System Administrator to join our team in Pasadena, California. This role involves managing and optimizing cloud-based systems, ensuring compliance, and enhancing system efficiency. The position requires strong expertise in Azure, Office 365, and related technologies, with a focus on maintaining secure and reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead cloud migration initiatives and ensure smooth transitions to cloud-based environments.</p><p>• Manage and optimize Azure and Office 365 platforms for organizational efficiency.</p><p>• Automate employee onboarding and offboarding processes using PowerShell and API integrations.</p><p>• Oversee Microsoft Defender, Intune, and compliance frameworks to maintain security standards.</p><p>• Administer VMware vSphere and storage systems to ensure operational reliability.</p><p>• Assist in maintaining and improving network operations.</p><p>• Implement and manage Active Directory and Microsoft Windows Server systems.</p><p>• Provide technical support for Citrix and Dell technologies to ensure system functionality.</p><p>• Monitor and troubleshoot Windows 10 environments to address user and system issues.</p><p>• Collaborate with teams to enhance IT infrastructure and implement best practices.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract role, you will provide hands-on technical support to ensure smooth operations across various devices and platforms. Your work will directly impact the functionality of systems supporting thousands of users, requiring a proactive approach and exceptional customer service.<br><br>Responsibilities:<br>• Conduct data migrations from older systems to updated platforms, such as Windows 7 to Windows 10 and older Mac devices to newer models.<br>• Oversee the PC refresh process, deploying and configuring over 1,000 computers before the new academic term begins.<br>• Provide exceptional customer service while troubleshooting and resolving technical issues for users.<br>• Utilize tools such as LANsweeper to configure and manage computers effectively.<br>• Perform imaging and deployment tasks for Dell, HP, iMacs, and MacBooks.<br>• Support Microsoft Outlook, Teams, and other enterprise applications, ensuring seamless functionality.<br>• Manage service requests using ServiceNow, including assigning tasks and tracking progress.<br>• Collaborate with cross-functional teams to support a diverse environment of Windows (80%), Mac (15%), and limited Linux systems.<br>• Address up to six tickets daily, ensuring timely resolution for end-users.<br>• Maintain and support approximately 10,000 users within the Westwood area.
<p><strong>***EMAIL VALERIE NIELSEN FOR quickest Response!***</strong></p><p><br></p><p>Job Title: Infrastructure & Cloud Engineering Manager</p><p><strong>Location:</strong> Hybrid – South Bay, CA</p><p> <strong>Compensation:</strong> $160,000 - 170,000 base salary</p><p>Overview</p><p>Lead and optimize cloud and hybrid infrastructure with full ownership of reliability, scalability, security alignment, and cost efficiency. This role partners closely with DevOps and Security while overseeing AWS environments and core IT systems.</p>
<p><strong>Role:</strong> IT Manager – Data Centers</p><p> <strong>Location:</strong> Glendale, CA (Onsite 5 days/week)</p><p> <strong>Compensation:</strong> $180,000 base + annual bonus</p><p><strong>Overview</strong></p><p> We are seeking an experienced IT Manager to lead enterprise data center operations for a highly regulated, mission-critical environment. This role replaces a long-tenured manager and owns both people leadership and hands-on infrastructure oversight. The focus is reliability, process, compliance, and operational excellence—not an IT Director role.</p><p><br></p>
<p>We are looking for a skilled and strategic IT Systems Manager to oversee and enhance our collaboration tools and communication platforms. Based in Los Angeles, California, this role requires a forward-thinking leader who can manage a small team, drive platform transitions, and optimize unified communications systems. The ideal candidate will bring strong technical expertise, leadership capabilities, and a commitment to fostering effective engagement and collaboration across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Lead the transition and migration of collaboration platforms from Google to Microsoft, including SharePoint, Teams, and related tools.</p><p>• Manage, optimize, and deploy unified communication systems such as Teams, Zoom, WebEx, and RingCentral, ensuring seamless integration.</p><p>• Provide strategic leadership to a small team, offering guidance and building capabilities to support long-term organizational goals.</p><p>• Develop and implement plans for rationalizing existing collaboration tools and ensuring alignment with organizational needs.</p><p>• Serve as the organization's first dedicated Microsoft Administrator, overseeing the configuration and maintenance of M365 systems.</p><p>• Collaborate with technical and non-technical stakeholders to ensure the effective adoption and use of communication technologies.</p><p>• Enhance documentation systems by transitioning legacy platforms, such as wikis, to SharePoint.</p><p>• Utilize tools like Defender and Copilot to improve security and streamline operations within communication systems.</p><p>• Maintain a hands-on approach to system administration while focusing on strategic planning and long-term improvements.</p><p>• Foster a culture of collaboration, storytelling, and partnership to align technology solutions with organizational values.IT </p>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
We are looking for an Endpoint Management Specialist to join our team in Rancho Palos Verdes, California. In this role, you will be responsible for deploying and managing hardware, software, and operating system configurations across multiple locations. This position requires expertise in endpoint protection, system imaging, and application deployment using tools like Intune, Microsoft Deployment Toolkit, and System Center Configuration Manager. This is a contract position with the potential for long-term employment.<br><br>Responsibilities:<br>• Deploy and evaluate new hardware and software to streamline remote installation processes.<br>• Create, test, and maintain customized operating system images and application deployment packages.<br>• Implement and manage Intune configuration policies, scripts, and Windows Autopilot settings.<br>• Oversee enterprise-level antivirus and endpoint protection systems for servers and workstations.<br>• Manage Windows Software Update Services to test and approve updates for deployment.<br>• Develop and maintain technical documentation to ensure accurate system configurations and troubleshooting procedures.<br>• Provide training and support to IT staff on system processes and configurations.<br>• Assist in the management of multifunction device fleets and security camera systems.<br>• Design and implement APIs for software and service integration.<br>• Plan and execute OS deployment packages using Lite Touch and Zero Touch methods.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.<br><br>Responsibilities:<br>• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.<br>• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.<br>• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.<br>• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.<br>• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.<br>• Respond to service desk tickets promptly, addressing technical issues with efficiency and precision.<br>• Collaborate with team members to implement solutions and improve overall support processes.<br>• Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner.<br>• Identify recurring problems and propose strategies to prevent future occurrences.<br>• Ensure all support activities are accurately documented and tracked for reporting purposes.
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
<p> We are seeking a Data Operations Manager to own and scale enterprise data operations, enabling consistent, high-quality insights across the business. This role will focus on improving data integrity, reducing reliance on spreadsheets, and establishing a single source of truth to support data-driven decision-making.</p><p>You will partner closely with teams across e-commerce, retail, supply chain, customer insights, buying, and planning to deliver timely, actionable insights and build a strong data foundation.</p><p><strong>Responsibilities</strong></p><ul><li>Lead enterprise data operations, governance, and quality initiatives</li><li>Partner with cross-functional teams to deliver clear, actionable business insights</li><li>Build and execute a data roadmap aligned with operational and commercial priorities</li><li>Improve data infrastructure and reporting using modern analytics platforms</li><li>Accelerate insight delivery through better data structures, processes, and tooling</li></ul><p>For immediate consideration apply now and direct message on LinkedIN at Reid Gormly</p>
<p><strong>Please email Valerie Nielsen for immediate response or message on LinkedIn with a copy of your resume!</strong></p><p><br></p><p>EDI Manager</p><p><strong>Location:</strong> El Segundo, CA (Hybrid)</p><p> <strong>Compensation:</strong> $180,000 – $200,000 base + bonus (if applicable)</p><p>Overview</p><p>We are seeking an experienced <strong>EDI Manager</strong> to lead and scale our global Electronic Data Interchange (EDI) function. This role will manage a team of <strong>10 direct reports</strong> and serve as the primary liaison between internal business stakeholders, IT, and external trading partners. The ideal candidate brings deep hands-on expertise with <strong>SPS Commerce and EDI</strong>, strong people leadership, and experience integrating EDI platforms with <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong> using <strong>Azure Logic Apps</strong>.</p><p>This role is critical to ensuring reliable, compliant, and efficient data exchange across global supply chain operations while driving continuous improvement and modernization of EDI services.</p><p>Key Responsibilities</p><ul><li>Own the <strong>operations, maintenance, and strategic enhancement</strong> of global EDI platforms and services</li><li>Lead and develop a team of <strong>10 EDI analysts and engineers</strong>, providing technical guidance, performance management, and career development</li><li>Ensure <strong>continuous, reliable EDI transaction flows</strong> across all global trading partners, internal systems, and supply chain processes</li><li>Drive and oversee integrations between EDI platforms and <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong>, primarily leveraging <strong>Azure Logic Apps</strong></li><li>Serve as the <strong>primary technology liaison</strong> for internal business teams (Supply Chain, Logistics, Sales, Finance) and external EDI vendors and solution providers</li><li>Lead <strong>incident response, root cause analysis, change management, and vendor coordination</strong> related to EDI services</li><li>Establish and champion best practices for <strong>EDI governance, monitoring, error handling, and process optimization</strong></li><li>Partner cross-functionally with regional and global teams to support scalable, compliant, and high-availability supply chain operations</li><li>Support and manage <strong>SFTP-based integrations</strong> and secure data exchange protocols</li><li>Drive continuous improvement initiatives focused on automation, performance, cost optimization, and partner onboarding</li></ul><p><br></p>
