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1 result for Help Desk Support Manager in Iowa City, IA
- North Liberty, IA
- onsite
- Temporary to Hire
- 38 - 44 USD / Hourly
- <p>Robert Half is partnering with a well-established organization in the distribution space to hire a <strong>Customer Service and Operations Manager.</strong> This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.</p><p>This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel</li><li>Oversee end-to-end order processing, including order entry, pricing verification, and invoicing</li><li>Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery</li><li>Act as the primary escalation point for customer issues and drive timely resolution</li><li>Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving</li><li>Review and manage inventory activities including adjustments, transfers, returns, and reconciliations</li><li>Ensure accurate documentation and compliance with shipping, receiving, and billing processes</li><li>Maintain and update inventory records and oversee year-end reconciliation efforts</li></ul><p><br></p><p><strong>Operations & Office Oversight</strong></p><ul><li>Coordinate shipping and receiving processes, including documentation and inventory commitments</li><li>Work within ERP systems for order management, inventory tracking, and reporting</li><li>Approve vendor invoices and manage petty cash reconciliation</li><li>Serve as ISO coordinator and support compliance-related initiatives</li><li>Act as liaison with external partners such as warehouses and property management</li></ul><p><br></p>
- 2026-07-01T00:00:00Z