<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position offers the opportunity to work in a high-volume call center environment where you will engage directly with clients, addressing their inquiries and guiding them through next steps. If you thrive in a fast-paced setting and value accuracy and professionalism in client interactions, this role is ideal for you.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Handle a high volume of inbound calls, providing clear and accurate information to clients.</p><p>• Assist clients with inquiries, concerns, and service-related issues, ensuring their needs are met.</p><p>• Accurately document client interactions and input relevant information into forms for attorney and legal assistant follow-up.</p><p>• Set clear expectations for clients regarding next steps during calls.</p><p>• Efficiently type and manage data entry tasks while actively engaging with clients.</p><p>• Manage daily mail and deliveries, ensuring proper documentation and handling.</p><p>• Occasionally assist walk-in clients with professionalism and attention.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Coordinate appointment scheduling and maintain consistent communication with clients.</p><p>• Respond to email correspondence promptly and professionally.<strong><u></u></strong></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
