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8 results for Senior Customer Service Specialist in Indianapolis, IN

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T00:00:00Z

Customer Service Representative

Anderson, IN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community. Responsibilities:• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.• Maintain and update minister and church data, ensuring accuracy and reliability of records.• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.• Develop and document processes, and cross-train team members on Engagement Team responsibilities.• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.• Continuously improve technical knowledge and system proficiency to better assist constituents.• Share accurate and timely information with constituents to address their inquiries effectively.• Collaborate with team members to adapt to changing priorities and organizational needs.
2026-04-28T00:00:00Z

Customer Service Representative

Lebanon, IN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract with the possibility of becoming permanent. This role is based in Lebanon, Indiana, and offers a dynamic opportunity to support customers while collaborating with internal teams. If you thrive in fast-paced environments and have a passion for delivering exceptional service, we encourage you to apply. Responsibilities: • Handle customer inquiries and service requests efficiently, ensuring timely and accurate communication with both internal teams and external customers. • Schedule and manage service appointments by creating detailed work orders in Salesforce. • Provide consistent updates to customers and internal stakeholders on the status of service requests. • Serve as a backup for departmental tasks, including scheduling and follow-up activities as needed. • Assist Crew Leaders in reviewing and processing non-billable work orders. • Maintain a foundational understanding of the machine tool industry and the products represented by the organization. • Perform various administrative and organizational tasks to support the department's operations.
2026-05-01T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys helping others, managing inquiries efficiently, and delivering a positive service experience in every interaction. In this role, you will assist individuals connected to a mission-driven organization that serves veterans, their families, and local communities. Success in this position requires strong communication, sound judgment, and the ability to work accurately across multiple systems in a fast-paced environment. Responsibilities:• Respond to incoming customer inquiries by phone and provide clear, courteous, and solution-focused support.• Document conversations, updates, and account details with a high level of accuracy while following established procedures.• Use multiple applications and internal systems at the same time to research issues, enter information, and complete service requests.• Investigate customer concerns, identify appropriate next steps, and escalate more complex matters when additional support is needed.• Maintain a calm and attentive approach during challenging interactions and work to de-escalate concerns effectively.• Adapt to updated workflows, system changes, and shifting priorities while continuing to meet service expectations.• Collaborate with team members and supervisors to share information, resolve issues, and support daily operations.• Meet attendance, schedule, and coverage expectations to help ensure consistent service for customers.
2026-05-04T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
15.2 - 16 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced service environment. In this role, you will handle customer inquiries, document interactions accurately, and use multiple systems to deliver timely and effective support while contributing to a mission-driven organization. This position is on-site working 9am-6:30pm Monday-Friday. Responsibilities:• Respond to incoming customer inquiries with courtesy, professionalism, and a solutions-focused approach.• Guide callers through questions or concerns, providing clear information and escalating more complex issues when appropriate.• Navigate several systems and applications at the same time to access records, update information, and complete service tasks efficiently.• Enter and maintain accurate customer data, notes, and case details to support thorough documentation and follow-up.• Apply critical thinking to research issues, identify practical resolutions, and ensure each interaction is handled with care.• Adapt to updated procedures, process changes, and shifting daily priorities while maintaining service quality.• Collaborate with team members and leadership to support coverage needs and contribute to a positive work environment.• Manage challenging conversations with active listening and de-escalation techniques to help achieve productive outcomes.• Maintain dependable attendance and punctuality to ensure consistent support during scheduled shifts.
2026-05-05T00:00:00Z

Spanish Bilingual Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations.***The shift is Monday - Friday 1pm - 10pm EST***MUST BE FLUENT IN SPANISH AND ENGLISH Responsibilities:• Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed.• Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options.• Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records.• Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required.• Consistently meet service quality standards, productivity goals, and other call center performance measures.• Encourage customers to use online and automated self-service resources when those options best support their needs.• Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer.• Prepare and communicate rate quotes while promoting prepay solutions when appropriate.• Perform additional customer support and administrative tasks as assigned to support daily operations.
2026-04-24T00:00:00Z

Sales Operations Specialist

Indianapolis, IN
remote
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a meticulous, process-driven Sales Operations Specialist to join our growing national team. This is a fully remote role focused on the intersection of data management and insurance sales support. You will be responsible for producing high-accuracy quotes for medical and ancillary insurance products, serving as the essential link between our Sales team and Underwriting partners.This is not a sales role. You will not be making cold calls or closing deals. Instead, you are the engine behind the scenes ensuring that every quote we send to small businesses across the U.S. is timely, and compliant. Are You the Right Fit? To be successful here, you must thrive in a high-speed environment where accuracy is non-negotiable. We are looking for candidates who can check the following boxes:<ul><li>Detail Obsession: You find the one typo in a 200-row spreadsheet that everyone else missed.</li><li>The "Liaison" Mindset: You can professionally and clearly explain to a busy Sales Rep exactly why a specific document is missing or why a quote is pending.</li><li>Technical Comfort: You aren’t intimidated by navigating multiple proprietary systems and carrier portals simultaneously.</li><li>Remote Discipline: You are self-motivated and can maintain high productivity during standard business hours without in-person supervision.</li></ul>Key Responsibilities<ul><li>Precision Quoting: Prepare and generate comprehensive insurance quotes bundling medical, dental, vision, life, and disability plans.</li><li>Data Management: Manipulate and update client data within Excel, using functions to ensure outputs are ready for underwriting.</li><li>Underwriting Coordination: Act as a gatekeeper, gathering all required client documents and ensuring submissions meet every carrier requirement.</li><li>Sales Liaison: Serve as the primary point of contact for sales partners, providing real-time updates on quote status and troubleshooting missing information.</li><li>Process Tracking: Monitor the pipeline of active quotes to ensure no request falls behind schedule.</li></ul>Work Schedule & Training<ul><li>Work Hours: Standard business hours (Approx. 9:00 AM – 5:00 PM in your local time zone).</li><li>Mandatory Training: A structured training period will be required from 8:00 AM – 5:00 PM CT. Attendance during this window is mandatory for the first 2-3weeks.</li><li>Location: 100% Remote (Candidates must reside in the United States)</li></ul>
2026-04-10T00:00:00Z

Senior Data Entry Clerk

Indianapolis, IN
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Senior Data Entry Clerk to support daily administrative operations in Indianapolis, Indiana through a Contract assignment. This role is well suited for someone who is comfortable working with digital records, handling routine office tasks, and maintaining accuracy in a fast-paced environment. The ideal candidate brings strong computer proficiency, dependable organizational habits, and the ability to manage recurring clerical work with attention to detail. Responsibilities: • Enter, update, and verify information in computer systems with a high level of accuracy. • Provide day-to-day clerical support to the department by handling routine administrative tasks. • Review records for completeness and correct errors or inconsistencies before final submission. • Organize electronic and administrative documents so information is easy to locate and maintain. • Use office software and internal systems to process data efficiently and support team workflows. • Maintain consistent productivity while managing assigned tasks during a Monday through Friday schedule.
2026-04-24T00:00:00Z