Results for Customer Service Manager Jobs in Indianapolis, IN

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Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-10-15T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary / Contract
16 - 17 USD / Hourly
We are looking for a Customer Service Representative to join a team in Indianapolis, Indiana for a Contract position. This is a one-day project, 5:30am-7-8pm supporting one of our Robert Half clients. In this role, you will serve as a primary point of contact for customers, delivering timely support, clear guidance, and accurate information in a busy office environment. The ideal candidate is comfortable handling frequent inbound interactions, documenting details carefully, and using multiple systems to resolve questions efficiently. This opportunity is well suited for someone who communicates professionally, stays organized under pressure, and is committed to creating a positive customer experience. Responsibilities:• Manage a steady flow of incoming customer calls with professionalism, courtesy, and efficiency.• Respond to questions about services, processes, and general requests by providing clear and accurate information.• Investigate customer concerns using internal resources and system tools to reach appropriate solutions.• Record call details, customer issues, and outcomes thoroughly in designated databases and tracking systems.• Escalate complicated or unresolved matters to supervisors or the appropriate internal contacts when needed.• Support customers with account changes, status updates, and issue resolution while ensuring accuracy in all entries.• Use multiple computer applications at the same time while maintaining attentive and effective communication with callers.• Adhere to established service guidelines, company procedures, and confidentiality standards when handling sensitive information.• Work closely with colleagues to deliver prompt, consistent, and high-quality customer support.
2026-10-20T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven organization in Indianapolis, Indiana, where each conversation is an opportunity to support veterans, their families, and the broader community. This contract position with permanent potential is ideal for someone who brings patience, professionalism, and a genuine commitment to helping others. The role requires strong communication, careful documentation, and the ability to manage inquiries efficiently across multiple systems in a fast-paced service environment. Responsibilities: • Assist customers by phone and through other communication channels, providing courteous, accurate, and solution-focused support for a range of questions and concerns. • Use several applications at the same time to review information, update records, and complete service tasks without losing accuracy or efficiency. • Investigate customer issues, identify practical next steps, and involve the appropriate team members when a matter requires escalation. • Record interactions thoroughly and enter data with a high level of precision to maintain complete and reliable account information. • Adjust quickly to updated procedures, changing priorities, and new tools while continuing to deliver consistent service. • Work closely with coworkers and supervisors to share information, resolve service challenges, and contribute to a supportive team atmosphere. • Listen carefully to customer needs, communicate clearly in both written and verbal formats, and help calm difficult situations with professionalism and empathy. • Maintain dependable attendance and follow assigned schedules to ensure consistent coverage for customers and the team.
2026-10-22T00:00:00Z

Client Service Coordinator (General) - Level 1

Indianapolis, IN
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Client Service Coordinator to support daily service operations at an in-person site in Indianapolis. This long-term contract position is ideal for someone who enjoys a client-facing environment, can manage multiple tasks independently, and communicates effectively with both vendors and internal partners. The role focuses on coordinating site activities, maintaining accurate asset and inventory information, and helping ensure laboratory support services run smoothly. Responsibilities:• Coordinate vendor visits by arranging schedules, confirming site access, and supporting timely completion of service activities.• Escort external service providers through laboratory and controlled areas while following site protocols and safety expectations.• Maintain accurate records for assets, inventory, and service-related updates, including additions, changes, and removals.• Work with internal teams to address client service needs and help keep operational requests moving forward efficiently.• Support corrective and preventive maintenance activity coordination to help minimize disruptions to site operations.• Monitor daily tasks with a high level of organization and follow-through while working independently within a team environment.• Use Microsoft Office tools to document activity, track requests, and communicate updates clearly to stakeholders.• Provide attentive front-line service to clients, vendors, and colleagues through responsive and courteous communication
2026-10-21T00:00:00Z

Ecommerce Manager

Indianapolis, IN
onsite
Permanent / Full Time
75000 - 130000 USD / Yearly
We are looking for an Ecommerce Manager to lead and elevate our client's online sales operations in Indianapolis, Indiana. This role will oversee the performance of both business-to-business and direct-to-consumer ecommerce channels, with a focus on creating a reliable customer journey and scalable fulfillment practices. The ideal candidate brings a hands-on approach to digital commerce, strong operational judgment, and the ability to partner across departments to drive sustainable growth. Responsibilities:• Lead the daily management of the ecommerce business across B2B and B2C channels, ensuring smooth execution of online operations.• Improve digital sales results by guiding assortment presentation, promotional activity, pricing alignment, and overall online customer experience.• Build and carry out ecommerce plans that support company objectives while strengthening efficiency and long-term channel growth.• Review sales data, site activity, and shopper trends to identify opportunities for higher conversion, better performance, and improved service.• Work with the external web development partner to maintain accurate site content, enhance usability, and support ongoing feature improvements.• Oversee timely execution of product introductions, seasonal changes, promotional updates, and pricing adjustments across the online platform.• Partner with distribution leadership to create and refine packaging and fulfillment workflows, including standards for picking, packing, shipping, and returns.• Coordinate with sales, marketing, IT, supply chain, and leadership teams to align ecommerce priorities with broader business goals and inventory availability.• Identify opportunities to automate manual tasks, strengthen order processing, and improve the full customer journey from checkout through delivery.
2026-10-20T00:00:00Z

5 results for Customer Service Manager in Indianapolis, IN