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5 results for Customer Service Manager in Indianapolis, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 17.6 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support members and callers with care, patience, and courtesy in Indianapolis, Indiana. This contract-to-permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and working in a mission-driven environment that supports veterans, their families, and local communities. In this role, you will handle inquiries, document interactions accurately, and deliver dependable service while balancing multiple systems and changing priorities. Responsibilities: • Respond to incoming customer inquiries with courtesy, empathy, and a solutions-oriented approach. • Guide callers through questions or concerns, using sound judgment to resolve issues or route matters to the appropriate team when needed. • Enter and maintain accurate customer information, case notes, and service details within company systems. • Work across several applications at once to research accounts, update records, and complete service tasks efficiently. • Listen carefully to understand customer needs, provide clear information, and help diffuse tense or difficult interactions. • Follow established procedures while remaining flexible as priorities, tools, or workflows evolve. • Partner with coworkers and supervisors to share information, maintain service standards, and support daily team goals. • Maintain reliable attendance and punctuality to ensure consistent coverage for scheduled shifts.
2026-07-01T00:00:00Z

Medical Customer Service Representative

Fishers, IN
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are seeking a compassionate and detail-oriented Medical Customer Service Representative to provide outstanding support to patients and their families. In this role, you will help patients understand their financial responsibilities, assist with payment arrangements, post payments to patient accounts, and support self-pay patients in pursuing state assistance when applicable. This is a high-volume, patient-facing role that combines customer service, healthcare administration, and financial support responsibilities in a fast-paced call center environment. This role is remote 3 days a week after training. Hours: M-F: 8am – 4:30pm Responsibilities: <ul><li>Provide outstanding customer service to patients and families by phone.</li><li>Handle a high volume of inbound and outbound calls, approximately 60 per day.</li><li>Help patients understand medical bills, balances, and financial responsibilities.</li><li>Assist with payment plans, financial arrangements, and self-pay account support.</li><li>Post payments, process credit card transactions, and update patient account information.</li><li>Complete insurance verifications and resolve billing or payment issues.</li><li>Work return mail and perform account follow-up as needed.</li><li>Collaborate with team members to improve processes and workflow.</li></ul>
2026-07-01T00:00:00Z

Customer Service Rep II

Indianapolis, IN
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a Customer Service Rep II to support service-related customer needs and provide responsive, solutions-focused assistance in Indianapolis, IN. This Long-term Contract position is ideal for someone who can manage routine inquiries, document service activity accurately, and take appropriate steps to help resolve issues through repair, return, or field service coordination. The role requires strong communication skills, sound judgment, and the ability to work effectively under moderate supervision while handling day-to-day operational tasks. Responsibilities:• Respond to customer questions and service requests by phone, email, or other communication channels with professionalism and accuracy.• Review reported issues, determine the appropriate next steps, and coordinate corrective actions such as repair processing, product return handling, or field service support.• Maintain accurate service documentation, including logs, records, case notes, and follow-up details to support operational tracking and compliance.• Resolve routine customer concerns independently and escalate more complex matters to the appropriate internal teams when additional support is needed.• Apply company service guidelines and established procedures to ensure consistent handling of inquiries and service outcomes.• Make minor adjustments to daily work methods when needed to address issues efficiently and improve task completion.• Communicate with colleagues and cross-functional partners to exchange information, clarify case details, and support timely resolution.• Assist with clerical and administrative tasks related to service operations, including record updates, check processing support, and digital file maintenance.
2026-06-23T00:00:00Z

Customer Service Rep II

Indianapolis, IN
onsite
Temporary / Contract
19 - 22 USD / Hourly
Mortgage Origination Customer Service RepresentativeLocation: Indianapolis, INWork Arrangement: OnsiteShift: 8-hour shifts scheduled between 7:30 AM – 6:30 PM ET based on business needsClearance Requirement: Ability to obtain and maintain Public Trust clearanceLanguage Preference: Bilingual (English/Spanish) strongly preferred Position OverviewWe are seeking experienced Mortgage Origination Professionals to support a high-impact customer service environment focused on FHA mortgage programs. This role combines mortgage industry expertise with customer support responsibilities, providing guidance on policies, procedures, and loan processes.The ideal candidate will bring a background in mortgage origination (loan processing, underwriting, or loan officer roles) and a strong commitment to delivering exceptional customer service. This role offers the opportunity to expand expertise in FHA guidelines while supporting both industry professionals and the public. Key ResponsibilitiesCustomer Support & Communication<ul><li>Provide knowledgeable support via phone and email regarding FHA mortgage guidelines and processes</li><li>Respond to inquiries from both lending professionals and the public</li><li>Deliver consistent, high-quality customer service in a fast-paced environment</li></ul>Mortgage Knowledge & Research<ul><li>Utilize mortgage industry experience to research and resolve inquiries using internal knowledge systems</li><li>Stay current on FHA policies, procedures, and regulatory updates</li><li>Apply understanding of loan origination processes to support accurate responses</li></ul>Documentation & Process Adherence<ul><li>Document all customer interactions within the designated system</li><li>Follow established standard operating procedures across communication channels</li><li>Ensure timely, accurate tracking of all requests and resolutions</li></ul>
2026-06-16T00:00:00Z

Inside Sales Manager

Indianapolis, IN
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships. Key ResponsibilitiesTeam Leadership & Development<ul><li>Recruit, hire, and onboard inside sales team members</li><li>Set clear activity goals and performance expectations</li><li>Coach, mentor, and develop team members to maximize performance</li><li>Build a culture focused on accountability, execution, and continuous improvement</li></ul>Sales Growth & Execution<ul><li>Drive revenue growth across existing, inactive, and new accounts</li><li>Develop outbound calling strategies to uncover new opportunities</li><li>Increase quote volume, speed, and conversion rates</li><li>Promote upselling and cross-selling across product lines</li></ul>Sales Partnership<ul><li>Collaborate closely with outside sales to support account management</li><li>Assist with quoting, order follow-up, and customer communication</li><li>Improve responsiveness and overall customer experience</li></ul>Process & Performance Management<ul><li>Standardize workflows for quoting, follow-up, and pipeline management</li><li>Track and manage KPIs, dashboards, and team performance</li><li>Drive CRM utilization and process consistency</li><li>Maintain pricing discipline and support margin optimization</li></ul>Customer Experience<ul><li>Ensure timely, accurate, and professional communication</li><li>Build strong relationships with contractors and trade partners</li><li>Resolve issues quickly with a service-oriented approach</li></ul>
2026-06-04T00:00:00Z