Results for Customer Service Manager Jobs in Indianapolis, IN

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Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-10-15T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 17 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to Permanent opportunity is ideal for someone who enjoys helping others, managing a high volume of inquiries, and delivering accurate information across multiple channels. In this role, you will contribute to a mission-driven organization by providing thoughtful service, documenting interactions carefully, and ensuring each customer experience is handled with respect and efficiency. This position is on-site with hours being 9:30am-6:00pm Monday-Friday. Responsibilities:• Respond to incoming customer inquiries by phone and other communication channels while providing courteous, solution-focused support• Navigate multiple applications and internal systems at the same time to research questions, update records, and complete service requests accurately• Investigate customer issues, identify practical resolutions, and route more complex matters to the appropriate team when necessary• Record call details, account updates, and case activity with a high level of accuracy and attention to detail• Maintain a calm and attentive approach during challenging interactions, using effective listening and de-escalation techniques• Adapt to updated procedures, changing priorities, and new tools while continuing to meet service expectations• Collaborate with coworkers and supervisors to share information, resolve concerns, and support daily team goals• Follow scheduled shifts consistently and contribute to dependable coverage for customers and internal operations
2026-10-15T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary / Contract
16 - 17 USD / Hourly
We are looking for a Customer Service Representative to join a team in Indianapolis, Indiana for a Contract position. This is a one-day project, 5:30am-7-8pm supporting one of our Robert Half clients. In this role, you will serve as a primary point of contact for customers, delivering timely support, clear guidance, and accurate information in a busy office environment. The ideal candidate is comfortable handling frequent inbound interactions, documenting details carefully, and using multiple systems to resolve questions efficiently. This opportunity is well suited for someone who communicates professionally, stays organized under pressure, and is committed to creating a positive customer experience. Responsibilities:• Manage a steady flow of incoming customer calls with professionalism, courtesy, and efficiency.• Respond to questions about services, processes, and general requests by providing clear and accurate information.• Investigate customer concerns using internal resources and system tools to reach appropriate solutions.• Record call details, customer issues, and outcomes thoroughly in designated databases and tracking systems.• Escalate complicated or unresolved matters to supervisors or the appropriate internal contacts when needed.• Support customers with account changes, status updates, and issue resolution while ensuring accuracy in all entries.• Use multiple computer applications at the same time while maintaining attentive and effective communication with callers.• Adhere to established service guidelines, company procedures, and confidentiality standards when handling sensitive information.• Work closely with colleagues to deliver prompt, consistent, and high-quality customer support.
2026-10-19T00:00:00Z

3 results for Customer Service Manager in Indianapolis, IN