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3 results for Customer Experience Specialist in Indianapolis, IN

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-07-24T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully. Responsibilities:• Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.• Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.• Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.• Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.• Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.• Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.• De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.• Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
2026-07-27T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
16.8625 - 19.525 USD / Hourly
We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. This position is on-site and hour are 8:00am-4:00pm Monday-Friday. Responsibilities:• Enter and update member information with a strong focus on speed, precision, and data quality.• Respond professionally to member inquiries while delivering courteous and dependable customer support.• Manage frequent task changes and interruptions while keeping work organized and on schedule.• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.• Review information carefully to identify errors and ensure records are complete before processing.• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.
2026-07-21T00:00:00Z