<p>Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul><p><br></p>
<p><br></p><p>Position Overview</p><p>Our client in Akron, Ohio is seeking a highly organized, proactive Executive Assistant to provide dedicated support to the company President. This role requires strong attention to detail, excellent communication skills, and the ability to anticipate needs while managing multiple priorities. The position involves significant travel coordination, event planning, and cross-functional collaboration with leadership, marketing, finance, and community partners. This is a direct hire position that is in office but can switch to hybrid after 90 days.</p><p><br></p><p>Key Responsibilities</p><p><strong>Executive Support</strong></p><ul><li>Provide high-level administrative support to the President, anticipating needs and ensuring seamless daily operations</li><li>Manage a complex calendar including meetings, events, travel, and recurring commitments</li><li>Prepare weekly planners and provide ongoing updates regarding schedule changes and priorities</li></ul><p><strong>Travel & Event Coordination</strong></p><ul><li>Coordinate frequent domestic travel (with occasional international travel), including itineraries, registrations, lodging, transportation, and conference logistics</li><li>Manage travel expenses and collaborate with Finance on expense reports and billing</li><li>Assist with planning annual conferences, often beginning preparations immediately after prior events conclude</li><li>Help organize team events, staff meetings, and company functions</li><li>Arrange catering, lunches, and logistics for meetings and internal gatherings</li></ul><p><strong>Community & Marketing Support</strong></p><ul><li>Assist with coordination of community events and sponsorships, including purchasing tables and managing related logistics</li><li>Collaborate with marketing teams on conferences, materials, and event preparation</li><li>Help prepare presentation materials for staff meetings and organizational communications</li><li>Maintain communication with various external organizations and partners</li></ul><p>Qualifications</p><ul><li>Prior Executive Assistant or senior administrative support experience preferred</li><li>Strong organizational, multitasking, and time management skills</li><li>Excellent written and verbal communication abilities</li><li>Ability to work independently, take initiative, and anticipate executive needs</li><li>Proficiency with common office software and scheduling tools</li><li>Comfortable managing travel logistics, expenses, and event coordination</li></ul><p>They do offer a full benefits package; medical, dental, vision, PTO, paid holidays, 401K, life insurance, long/short term disability, profit sharing, and MORE! Apply TODAY if you are interested! </p>
