<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>We are looking for a skilled Paralegal to join our team in Washington, District of Columbia, on a long-term contract basis. This role offers a unique opportunity to work closely with the Office of General Counsel, supporting essential legal operations. The position involves a hybrid work schedule, with three days onsite and two days remote, and is expected to last for one year with the possibility of extension. For immediate consideration, apply today and contact Grace Nowlin for additional details at (202) 998-8423.</p><p><br></p><p>Responsibilities:</p><p>• Manage Freedom of Information Act (FOIA) requests, overseeing the process from intake to resolution while maintaining accurate case tracking.</p><p>• Review and analyze incoming documents for FOIA requests, identifying privileged or non-responsive information.</p><p>• Perform legal analysis to apply FOIA exemptions and redact documents in line with applicable legal standards.</p><p>• Coordinate communications with external requesters, government agencies, and third parties to ensure smooth processing of FOIA requests.</p><p>• Draft formal correspondence, such as release letters and response determinations, and conduct legal research on complex FOIA issues.</p><p>• Assist in preparing detailed quarterly and annual FOIA reports, including case status updates and backlog reduction efforts.</p><p>• Provide litigation support by summarizing responsive documents and preparing materials for FOIA-related cases.</p><p>• Offer legal assistance to the Secretary and Assistant Secretary of the Agency’s Board of Directors, including drafting resolutions and meeting minutes.</p><p>• Support compliance with the Agency’s Record Retention Guidelines and Schedule through legal research and documentation.</p><p>• Conduct legal research and prepare memoranda to address various legal matters as required.</p>
<p>Robert Half is seeking a Customer Support Specialist who is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner for our Silver Spring client. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
