We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who brings a service-first mindset, communicates clearly, and can navigate both routine questions and more sensitive account matters. The ideal candidate will help create a positive customer experience while contributing to team goals in a fast-paced support environment.<br><br>Responsibilities:<br>• Assist homeowners by handling incoming questions related to online account access, escrow matters, payoff requests, and other mortgage servicing needs.<br>• Deliver courteous, solutions-oriented service during each interaction while maintaining a calm and detail-oriented approach.<br>• Identify customers who may qualify for refinancing and connect them with the appropriate internal lending team.<br>• Conduct outbound follow-up and collection calls for delinquent accounts, primarily those under 30 days past due, with occasional support on more overdue balances.<br>• Evaluate customer concerns and direct complex or escalated issues to the proper internal contacts for timely resolution.<br>• Use internal servicing systems to document interactions, complete account-related tasks, and support accurate case handling.<br>• Share practical feedback on tools and workflows to help improve the customer support experience and internal processes.<br>• Consistently work toward established productivity, quality, and service performance standards.
We are looking for a Customer Service Representative to support customers from our West Henrietta, New York location in a Long-term Contract role. This position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions efficiently. The successful candidate will handle a high volume of interactions, process orders accurately, and contribute to a positive service experience on every contact.<br><br>Responsibilities:<br>• Respond to incoming customer calls professionally and provide timely, accurate assistance.<br>• Enter and update customer orders with close attention to detail and data accuracy.<br>• Handle both inbound and outbound communications to address questions, follow up on requests, and confirm information.<br>• Resolve routine service concerns by identifying customer needs and delivering appropriate solutions.<br>• Document conversations, order details, and service outcomes in the appropriate systems.<br>• Maintain consistent service levels while managing multiple tasks in a call center environment.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Superior, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions.<br>• Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues.<br>• Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current.<br>• Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution.<br>• Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity.<br>• Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards.<br>• Coordinate with internal teams when necessary to escalate issues and ensure timely customer support.<br>• Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
<p>We are looking for a Customer Service Representative to support transportation scheduling operations for a Contract position based in Tinley Park, Illinois. This role focuses on coordinating trip assignments, maintaining accurate scheduling records, and delivering dependable service to riders and provider partners. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage changing priorities in a fast-paced customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and assign transportation trips across multiple service providers to support daily operations.</p><p>• Create, adjust, and maintain paratransit schedules in Trapeze while aligning plans with established organizational guidelines.</p><p>• Manage recurring, advance, and same-day trip requests with a high level of accuracy and attention to timing.</p><p>• Work closely with dispatch and reservations teams to keep trip information current and service running smoothly.</p><p>• Balance rider needs, operating efficiency, and available resources when making scheduling decisions.</p><p>• Monitor schedules and trip activity to help meet defined service, productivity, and performance expectations.</p><p>• Provide customer service support through inbound and outbound communication related to trip coordination and updates.</p><p>• Complete additional tasks as needed to support transportation and scheduling functions.</p><p><br></p><p>The salary range for this position is $18 to $18.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</p>
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills.<br><br>Responsibilities:<br>• Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations.<br>• Enroll families into assistance programs while maintaining high standards of quality and accuracy.<br>• Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services.<br>• Coordinate with other departments to maximize benefits and support for families.<br>• Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources.<br>• Actively participate in staff meetings, improvement processes, and opportunities for growth and development.<br>• Adhere to organizational policies, fiscal procedures, and workplace standards.<br>• Meet annual appointment and program completion targets as set by management.<br>• Handle administrative tasks and maintain organized records to support program operations.<br>• Perform additional duties as assigned by leadership staff.
<p>We are looking for a bilingual Korean Customer Service Representative to support members with benefit questions, plan information, and issue resolution in a fast-paced healthcare environment. This is a Contract position based in Westminster, California, and it is ideal for someone who can communicate clearly, navigate member concerns with empathy, and provide accurate guidance. The person in this role will help create a positive service experience by addressing inquiries, documenting interactions thoroughly, and partnering with internal teams when additional support is needed.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound member inquiries and evaluate each situation carefully to determine the most effective next step.</p><p>• Explain health plan benefits, coverage details, and available options to members, family members, providers, and caregivers in a clear and helpful manner.</p><p>• Investigate service concerns, identify root causes, communicate resolutions, and route complex matters to leadership or the appropriate department when necessary.</p><p>• Support outreach and calling initiatives designed to strengthen member engagement and encourage continued participation.</p><p>• Maintain accurate records of conversations, actions taken, and required follow-up within designated systems and documentation tools.</p><p>• Follow established workflows, reference materials, and service guidelines while contributing ideas that improve team efficiency and member satisfaction.</p><p>• Adhere to applicable federal, state, and organizational compliance standards related to healthcare plan operations.</p><p>• Participate actively in coaching sessions, staff meetings, and training programs to strengthen service quality and performance.</p><p>• Assist with additional tasks as assigned, including occasional travel or weekend coverage during peak periods.</p><p>• Manage high-volume phone interactions while listening attentively, entering information accurately, and providing attentive service throughout each call.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.</p><p>The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.</p><p>Responsibilities</p><ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul><p><br></p>
<p><strong>Bilingual Customer Care Representative (Vietnamese or Chinese Required)</strong></p><p><strong>Floral Distributor- </strong> Cerritos, CA</p><p> <strong>Temp-to-Hire</strong> | <strong>Onsite Monday-Friday</strong></p><p>Client is seeking a customer-focused and detail-oriented <strong>Bilingual Customer Care Representative</strong> who is fluent in either <strong>Vietnamese/English</strong> or <strong>Chinese/English</strong>. This role will serve as a key point of contact for customers, processing orders, resolving inquiries, and supporting daily customer service operations in a fast-paced distribution environment.</p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming customer calls, emails, and inquiries in English and Vietnamese or Chinese.</li><li>Provide exceptional customer service and build strong customer relationships.</li><li>Process customer orders accurately and efficiently.</li><li>Update customer information and order details within company systems.</li><li>Track shipments and provide delivery status updates.</li><li>Coordinate with warehouse, sales, and operations teams regarding customer orders.</li><li>Resolve customer concerns, discrepancies, and service issues professionally.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Assist with data entry, filing, and general administrative support.</li><li>Follow up on customer requests and ensure timely resolution.</li><li>Support special projects and other duties as assigned.</li></ul><p><strong> </strong></p>
<p><strong>Robert Half Permanent Placement</strong> is partnering with a great company in <strong>Tonawanda, NY</strong> on their search for a <strong>Customer Service Support Representative </strong>to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an <strong>in-office</strong> role with starting wage of <strong>$21 - $23 per hour </strong>based on experience and includes a comprehensive total benefits package.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability</li><li>Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests</li><li>Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions</li><li>Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment</li><li>Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards</li><li>Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests</li><li>Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments</li><li>Serve as very occasional backup to small deliveries driver and light warehouse work</li></ul><p><br></p>
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs.<br><br>Responsibilities:<br>• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.<br>• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.<br>• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.<br>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.<br>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.<br>• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.<br>• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.<br>• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.<br>• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.<br>• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes.<br><br>Responsibilities:<br>• Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York.<br>• Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions.<br>• Maintain accurate records and complete documentation related to daily service activities and operational workflows.<br>• Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed.<br>• Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations.<br>• Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment.<br>• Learn internal procedures and become a reliable resource for questions tied to customer service and operational support.<br>• Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.
We are looking for a Customer Service Representative to support customer accounts and help ensure a reliable, responsive service experience in Milwaukee, Wisconsin. This role serves as a key point of contact for order activity, shipment status, quotes, and account updates while coordinating closely with production, sales, and other internal teams. The ideal candidate brings strong experience in a manufacturing setting, exercises sound judgment in a fast-moving environment, and maintains accuracy across purchasing and customer records.<br><br>Responsibilities:<br>• Build productive customer relationships by responding to inquiries, clarifying product and service information, and resolving issues with professionalism.<br>• Process incoming purchase orders promptly, review order details for accuracy, and correct discrepancies before release.<br>• Track active jobs through production and follow up with internal teams to help keep delivery commitments on schedule.<br>• Manage inbound customer calls and direct requests to the appropriate department or contact when specialized support is needed.<br>• Support pricing and quotation updates by maintaining current information and communicating revisions to customers and internal stakeholders.<br>• Coordinate account and order changes with production to keep planning records, bills of materials, and related documentation accurate.<br>• Review customer forecasts and align order activity to help meet demand expectations and applicable business agreements.<br>• Provide daily status updates on priority orders, including shipment tracking, expected arrival timing, and production progress.<br>• Recommend practical process improvements that enhance service quality, accuracy, and overall account support.<br>• Perform additional assigned duties that contribute to departmental objectives and customer satisfaction.
<p><strong>Make an impact with a finance company located in West Des Moines, IA!</strong> Robert Half is partnering to find candidates looking for a contract to hire customer service opportunity. These candidates must be detail-oriented, customer-focused professional looking to help customers navigate insurance-related questions while providing a seamless service experience. <strong>CANDIDATES MUST BE LOCATED AROUND THE DES MOINES METRO. </strong></p><p><br></p><p>Responsibilities:</p><p><br></p><p>🔹 Serve as a trusted point of contact for customers, delivering friendly and professional support by phone and email</p><p>🔹 Investigate account and policy inquiries, helping customers find answers and solutions efficiently</p><p>🔹 Update customer records, process information changes, and maintain accurate documentation</p><p>🔹 Utilize multiple systems and resources to research issues and provide timely resolutions</p><p>🔹 Stay on top of follow-ups, ensuring customer needs are addressed from start to finish</p><p>🔹 Support a variety of service requests while maintaining quality, accuracy, and responsiveness</p><p><br></p><p>📢 <strong>Ready to build your career with a company that values great customer service? Apply today through the Robert Half website or call 515.706.4974.</strong></p>
<p>We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate transportation arrangements for units moving to and from external repair providers.</p><p>• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.</p><p>• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.</p><p>• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.</p><p>• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.</p><p>• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.</p><p>• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.</p><p>• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.</p>
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.<br><br>Responsibilities:<br>• Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.<br>• Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.<br>• Guide customers in using self-service resources and explain available tools that can improve their overall service experience.<br>• Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.<br>• Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.
We are looking for a Customer Service Representative (Order Entry) to join a growing team in Georgia. This contract-to-permanent opportunity is ideal for someone who enjoys balancing customer communication, order accuracy, and coordination with warehouse and operations teams. In this role, you will support the full order lifecycle, help maintain reliable records, and ensure customers receive timely updates related to orders, inventory, and shipping.<br><br>Responsibilities:<br>• Enter customer orders into the company system with a high level of accuracy while confirming product availability and order details.<br>• Communicate with customers regarding order progress, estimated shipment timing, freight costs, and any delivery changes that may arise.<br>• Partner closely with warehouse and operations staff to coordinate fulfillment activities and help keep inventory information current.<br>• Prepare sales documentation such as sales orders, invoices, bills of lading, and other shipment-related records.<br>• Research and resolve routine order issues, freight discrepancies, and damage claims in a timely and thorough manner.<br>• Process returns and supporting credits when appropriate, while maintaining complete and organized transaction records.<br>• Maintain digital and electronic files for customer, inventory, and order documentation to support efficient recordkeeping.<br>• Respond promptly to purchase orders, customer inquiries, and internal requests for inventory status or order-related information.
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience.<br><br>Responsibilities:<br>• Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions.<br>• Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up.<br>• Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.<br>• Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality.
We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience.<br><br>Responsibilities:<br>• Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters.<br>• Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner.<br>• Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently.<br>• Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review.<br>• Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality.<br>• Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position for someone who enjoys solving service concerns, handling requests with accuracy, and delivering a positive customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple priorities. You will work closely with internal partners to address customer needs and help improve overall service quality.<br><br>Responsibilities:<br>• Respond to customer inquiries by researching service-related concerns and driving issues through to resolution, including missed pickups and similar exceptions.<br>• Enter and manage service requests and customer orders with a high degree of accuracy, ensuring each item is completed in a timely manner.<br>• Partner with billing, sales, and operations teams to coordinate solutions that align with customer expectations and business processes.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.<br>• Recognize repeat service problems or workflow gaps and elevate them to the appropriate internal teams for review and improvement.<br>• Adjust quickly to updated procedures, shifting priorities, and changing business needs while maintaining consistent service levels.<br>• Maintain clear documentation of customer interactions, actions taken, and follow-up needs to support effective case management.
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues.<br>• Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner.<br>• Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes.<br>• Guide customers in using available self-service resources so they can complete routine tasks more efficiently.<br>• Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality.
<p>We are looking for a dependable Customer Service Representative, local to the Des Moines or surrounding area,to support insurance-related customer interactions in a remote role based in West Des Moines, Iowa. This Long-term Contract opportunity is ideal for someone who can manage several applications at once while providing attentive, accurate service. The role requires strong follow-through, precise data handling, and confidence communicating with customers across phone and email channels.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing customer communications professionally while resolving questions related to insurance information</p><p>• Update, verify, and research account details across multiple systems while maintaining a high level of accuracy</p><p>• Enter customer and policy information carefully to ensure records remain complete and up to date</p><p>• Navigate between several screens and applications efficiently while delivering a positive customer experience</p><p>• Respond to email inquiries in a timely manner and document interactions clearly</p><p><br></p><p>Please apply through our Robert Half website or call 515.706.4974 for any questions!</p>
We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience.<br><br>Responsibilities:<br>• Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved.<br>• Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.<br>• Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization.<br>• Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly.<br>• Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.
We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution.<br>• Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently.<br>• Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review.<br>• Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving issues, guiding customers through solutions, and working closely with internal teams to deliver a positive service experience. The role requires strong communication, sound judgment, and the ability to stay organized while managing multiple requests throughout the day.<br><br>Responsibilities:<br>• Respond to customer inquiries and take ownership of service concerns, researching each matter thoroughly to provide timely and accurate resolutions.<br>• Handle service requests and order-related tasks with careful attention to detail, ensuring all items are completed correctly from intake through final follow-up.<br>• Partner with billing, sales, and operations staff to align on customer needs and help drive efficient, well-coordinated support.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more easily.<br>• Recognize patterns in customer issues and communicate recurring challenges or workflow gaps to the appropriate internal teams for review.<br>• Adjust quickly to updated procedures, shifting priorities, and changing service demands while maintaining a high standard of support.