We are looking for an Office Services Associate to join our team in Houston, Texas, on a contract basis. In this role, you will provide critical back-office support to ensure seamless operations for our client, handling tasks such as reprographics, mail services, and reception support. This position requires a proactive, detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Perform reprographic tasks, mail services, and intake functions following established protocols to meet client deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing paper and toner supplies.<br>• Prioritize and manage workflow effectively to ensure timely completion of all assignments.<br>• Conduct quality assurance checks on completed work to uphold high standards of accuracy and professionalism.<br>• Maintain logs and records for office services operations to ensure proper documentation and tracking.<br>• Handle sensitive and confidential documents with care and in compliance with company policies.<br>• Communicate effectively with supervisors and clients regarding job status or deadline concerns.<br>• Provide reception support and assist with hospitality services as needed.<br>• Adhere to both company and client policies while using equipment and supplies efficiently.<br>• Lift and transport items weighing up to 50 pounds regularly as part of job duties.
We are looking for a Service Desk Team Lead to oversee and enhance service delivery operations in Houston, Texas. This role involves managing a team of service desk staff, ensuring timely and efficient issue resolution, and driving continuous improvement in IT support processes. The ideal candidate will possess leadership skills and technical expertise to maintain high-quality service standards.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure efficient and effective support services.<br>• Monitor and analyze service desk performance metrics to identify areas for improvement.<br>• Develop and implement strategies to optimize service delivery processes and enhance customer satisfaction.<br>• Provide technical guidance and mentorship to team members, fostering growth and development.<br>• Oversee the resolution of technical issues, ensuring timely and accurate solutions.<br>• Collaborate with other departments to address service-related challenges and implement best practices.<br>• Manage communication with stakeholders to ensure transparency and alignment on service delivery goals.<br>• Maintain and update documentation for service desk procedures and knowledge base resources.<br>• Ensure compliance with ITIL standards and other relevant frameworks.<br>• Coordinate training programs to enhance technical skills and service desk capabilities.
We are looking for a dedicated Receptionist to join our team in Katy, Texas. This long-term contract position requires an individual who is skilled at managing administrative tasks, answering multi-line phone systems, and providing excellent service to residents and vendors. The ideal candidate will thrive in a dynamic and collaborative environment while maintaining a focus on delivering high-quality work.<br><br>Responsibilities:<br>• Greet visitors and residents in a friendly and attentive manner while ensuring proper visitor protocols.<br>• Answer and manage inbound calls using a multi-line phone system, providing accurate information and routing calls appropriately.<br>• Support management staff with planning and executing community events, meetings, and amenity center operations.<br>• Maintain organized records and documentation to ensure efficient office operations.<br>• Assist residents with inquiries regarding governing documents and community policies.<br>• Liaise with vendors and contractors to coordinate services and communicate necessary information.<br>• Perform general administrative duties, including data entry, filing, and correspondence.<br>• Collaborate with team members to ensure smooth daily operations and handle urgent tasks effectively.<br>• Uphold a welcoming and lively office atmosphere while prioritizing tasks and deadlines.
<p>Our client is looking for a dedicated Collections Specialist to join their team in Humble, Texas. This is a contract to permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment. The role involves managing customer accounts, ensuring timely payments, and maintaining accurate records to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and send out account statements for customers with balances 1-30 days past due.</p><p>• Conduct collection calls to address overdue payments and maintain clear communication with customers.</p><p>• Update and maintain customer information in the portal to ensure accuracy and accessibility.</p><p>• Work closely with the finance team to resolve payment discrepancies and manage account reconciliations.</p><p>• Maintain detailed documentation of collection activities and payment arrangements.</p><p>• Ensure compliance with company policies and procedures during all collection activities.</p><p>• Provide timely and detail-oriented responses to customer inquiries regarding their accounts.</p><p>• Assist in identifying trends in overdue accounts and recommend strategies for improving collection processes.</p>
