<p>We are seeking a Desktop Support Analyst to provide hands-on technical support to internal employees by installing, maintaining, and troubleshooting computer systems, software, and related technology. This role is essential to ensuring users have reliable access to the tools and systems needed to perform their work efficiently. The ideal candidate is service-oriented, patient, and proactive in resolving technical issues.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support</li><li>Troubleshoot and resolve day-to-day desktop, hardware, software, and basic network issues</li><li>Configure, deploy, and support desktop and laptop systems, peripherals, and Microsoft Office applications</li><li>Provision and manage mobile devices and user accounts using Microsoft 365 and endpoint management tools (e.g., Intune)</li><li>Respond to support requests via ticketing system, phone, email, and remote support tools</li><li>Accurately document issues, troubleshooting steps, and resolutions in the helpdesk system</li><li>Partner with internal teams and third-party vendors to diagnose and resolve technical issues</li><li>Provide timely status updates to users and escalate issues when necessary</li><li>Coordinate workstation setups, moves, and hardware refreshes</li><li>Install and decommission IT equipment, including server room hardware as needed</li><li>Maintain hardware inventory, including spare devices and accessories</li><li>Deliver remote support for additional office locations as required</li><li>Provide occasional on-site support at secondary locations as needed</li></ul><p><br></p><p><br></p>
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><strong>Location:</strong> Rockville, MD or Bluemont, VA (Onsite)</p><p><strong>Schedule:</strong> 24/7/365 Support Environment</p><p><strong>Clearance:</strong> Public Trust Security Clearance required (must be obtained prior to start)</p><p><strong>Duration: </strong>26 Week Contract, potential for extension</p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer-focused Tier 2 Deskside/System Technician to provide 24/7/365 systems administration and deskside support across two primary sites: Rockville, MD and Mount Weather (Bluemont, VA). This role offers the opportunity to work in a fast-paced, diverse, and highly collaborative environment where career development is strongly supported.</p><p>You will gain valuable skills in time management, problem-solving, communication, and troubleshooting while supporting critical IT operations.</p><p>e<strong>Key Responsibilities</strong></p><p><strong>Deskside & Operational Support</strong></p><ul><li>Serve as a primary point of contact providing onsite 24/7 operational deskside engineering and break/fix support for desktop and laptop devices.</li><li>Conduct non-disruptive deskside support for deploying Windows 10 and Windows 11 configured hardware.</li><li>Utilize tools such as MS Office Suite, ServiceNow, and other deployment-related technologies.</li><li>Coordinate with Tier 3 teams for system changes and upgrades.</li><li>Provide onsite IT support during practice, mock, and real DR/COOP exercises.</li><li>Communicate effectively with end users and internal teams, providing timely updates and working efficiently under tight schedules.</li><li>Participate in occasional travel between Rockville, MD and Bluemont, VA locations.</li></ul><p><strong>Systems Support & Administration</strong></p><ul><li>Maintain and support a high-availability environment utilizing virtualization and redundancy best practices.</li><li>Provide technical guidance to Tier 2 and Tier 3 teams.</li><li>Perform system maintenance including software upgrades, backups, recovery, and file maintenance.</li><li>Review systems for critical updates weekly and during major security threats or operational exercises.</li><li>Provide on-call support for Production Operating Environment (POE) issues as needed.</li><li>Troubleshoot and resolve moderately complex hardware and software issues.</li><li>Log all work in ServiceNow ITSM, meeting time-to-resolution standards.</li><li>Escalate unclear issues to leadership when necessary.</li></ul><p><strong>Hardware Deployment & Asset Management</strong></p><ul><li>Configure and deploy mobile devices, laptops, thin clients, desktops, and related equipment; role includes lifting and moving equipment.</li><li>Manage procurement, deployment, support, and disposal of software and hardware assets.</li><li>Execute asset control tasks onsite and offsite.</li><li>Provide guided hands-on support for network or systems needs at customer headquarters.</li></ul>
<p>We are seeking a Data Governance & Data Quality Platform Engineer responsible for the technical administration, integration, and optimization of enterprise data governance and data quality tools such as Atlan and DQ Labs / Monte Carlo. This role ensures these platforms are scalable, secure, integrated across enterprise data ecosystems, and maintained for high availability and performance. The position also supports automation, data quality monitoring, and compliance reporting initiatives across the organization.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>1. Platform Engineering & Administration</p><ul><li>Configure and maintain Atlan for metadata management, lineage tracking, and governance workflows</li><li>Configure DQ Labs / data quality tools for data profiling, rule creation, and monitoring dashboards</li><li>Manage user roles, authentication, SSO, RBAC, and security settings across governance platforms</li></ul><p>2. Integration & Automation</p><ul><li>Develop and maintain integrations between data sources, databases, data lakes, and BI tools</li><li>Automate metadata ingestion and data quality checks using APIs, Python scripts, or ETL frameworks</li><li>Configure connectors for enterprise data and analytics platforms</li></ul><p>3. Performance, Scalability & Reliability</p><ul><li>Monitor system health and optimize performance across governance and data quality environments</li><li>Apply patches, updates, and troubleshoot technical issues as needed</li><li>Implement logging, alerting, and proactive monitoring across the platform ecosystem</li></ul><p>4. Technical Support & Issue Resolution</p><ul><li>Provide Tier 3 support for platform‑related issues</li><li>Debug integration failures and resolve configuration conflicts</li><li>Collaborate with vendors for advanced troubleshooting, feature requests, and roadmap alignment</li></ul><p>5. Security & Compliance</p><ul><li>Ensure platforms comply with security and data privacy standards (e.g., GDPR, CCPA)</li><li>Implement encryption, access controls, and audit logging</li><li>Support compliance reporting and risk assessments using platform governance features and data quality metrics</li></ul>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>
We are seeking an entry-level Middle Office Analyst to join our team in Houston, Texas. In this role, you will work within commodity markets, supporting trade entry, reconciliation, and reporting processes. This position requires attention to detail, analytical skills, and the ability to collaborate effectively with traders and senior management.<br><br>Responsibilities:<br>• Accurately input trade data into trading systems across various commodities, including oil, metals, and foreign exchange.<br>• Process trade amendments and ensure all updates are properly reflected in the trading systems.<br>• Reconcile daily profit and loss variances between trader estimates and actual results, identifying and resolving discrepancies.<br>• Prepare and distribute daily profit and loss reports to traders and senior leadership.<br>• Manage and maintain trading system reference data, including book structures and instrument creation.<br>• Investigate discrepancies in trade data and develop solutions to ensure accuracy.<br>• Collaborate with traders to ensure alignment on financial reporting and system updates.<br>• Support ad hoc financial analysis and reporting initiatives.<br>• Ensure compliance with internal policies and regulatory requirements related to trade processing.
<p>In order to better equip the front office teams, and in the context of tremendous growth in our trading portfolios, we are developing a greenfield Risk & PnL engine within our CTRM (Commodity Trading & Risk Management system). We are seeking someone with strong C++ and Python development skills, coupled with an understanding of risk and an interest in commodities trading. You will join one other team member in Houston, with the rest of the team based in London. </p><p><br></p><p>In this role, you will: </p><p><br></p><p>Deploy: Roll-out of the new Risk & PnL engine to our Americas business (trading desks & risk management teams) – be the team’s ambassador in Houston, closely collaborating both with the business and other tech teams </p><p><br></p><p>Team-up: Liaise and work with the rest of the new Risk & PnL engine Dev team in London on any development needed by the Americas business </p><p><br></p><p>Develop: Leverage core components of the new Risk & PnL engine, and other parts of the CTRM to develop reports, tools and functionalities required by the business </p><p><br></p><p> As a Risk Strategist you will be at the crossroads of the development of this new Risk & PnL engine, facing both business priorities and technical challenges. You will often face ambiguous problems requiring you to define not only the answer but also the question. </p><p><br></p><p>This role involves regular travel to London, to ensure close collaboration with the rest of the new risk engine Dev team. </p><p><br></p><p><br></p>
<p>We’re seeking an AI/ML Developer with a strong backend and systems architecture background to design, build, and scale applications that incorporate AI-driven capabilities. This role is ideal for someone who enjoys working close to the infrastructure, data pipelines, and services that power machine learning and intelligent features in production.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain scalable backend services and APIs that support AI/ML functionality</li><li>Lead architectural decisions across backend systems, databases, and integrations</li><li>Build and optimize data pipelines (ETL) to support model training, inference, and experimentation</li><li>Develop and manage microservices architectures for deploying and scaling AI workloads</li><li>Implement caching strategies using Redis to improve performance of AI-powered features</li><li>Manage object storage solutions (S3) for datasets, models, and application assets</li><li>Build and support workflow engines that manage complex ML and business processes</li><li>Collaborate with frontend engineers to deliver AI-enhanced user experiences</li><li>Write clean, maintainable, and well-documented production code</li><li>Participate in code reviews and contribute to engineering best practices</li><li>Troubleshoot and resolve complex backend, data, and integration issues</li><li>Stay current with AI/ML, backend, and architecture trends</li></ul>
