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2 results for Entry Level Help Desk Support in Houston, TX
- Pasadena, TX
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site<br>• Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner<br>• Manage user account access, password resets, and directory-related support tasks within Active Directory<br>• Track, update, and close service desk tickets while maintaining clear notes and status communication<br>• Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity<br>• Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution<br>• Set up, configure, and support end-user workstations and related equipment for new or existing staff<br>• Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner
- 2026-09-09T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 130000 - 145000 USD / Yearly
- <p><strong>Overview</strong></p><p>Seeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.</li><li>Monitor system performance, data movement, and operational health using monitoring and alerting tools.</li><li>Investigate, troubleshoot, and resolve technical issues while meeting established service levels.</li><li>Escalate complex incidents to engineering or development teams with thorough documentation and analysis.</li><li>Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.</li><li>Partner with business stakeholders to support data-related requests and improve overall user experience.</li><li>Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.</li><li>Participate in root cause analysis efforts and contribute to continuous service improvements.</li><li>Support incident, problem, and change management processes.</li><li>Participate in rotational on-call support as required.</li></ul><p><br></p>
- 2026-09-02T00:00:00Z