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1 result for Entry Level Help Desk Support in Houston, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees<br>• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner<br>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date<br>• Support user account administration tasks, including password resets and access updates within Active Directory<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications<br>• Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution<br>• Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
- 2026-06-09T00:00:00Z