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4 results for Entry Level Help Desk Support in Houston, TX

Help Desk/Desktop Support Analyst

Waller, TX
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Waller, Texas in a contract capacity with the potential for a permanent position. This role supports employees with day-to-day technical issues across desktops, laptops, mobile devices, core business applications, and network connectivity, while helping maintain a dependable and secure IT environment. The ideal candidate brings strong customer support instincts, practical troubleshooting skills, and the ability to manage both onsite and remote requests with professionalism and urgency. Responsibilities: • Provide front-line technical assistance for hardware, software, operating system, and connectivity issues affecting onsite and remote users. • Investigate and resolve incidents involving Windows-based computers, Microsoft 365 applications, email, collaboration tools, and common desktop peripherals. • Create, configure, and support user accounts and access within Active Directory and related enterprise systems during onboarding and ongoing support activities. • Prepare and deploy laptops and desktop systems using standardized setup and imaging processes to ensure consistent user readiness. • Troubleshoot problems involving printers, mobile devices, tablets, and other end-user equipment, escalating complex issues when appropriate. • Monitor and manage service desk tickets, document resolutions clearly, and follow issues through to completion to maintain a high level of customer satisfaction. • Assist with basic network diagnostics by identifying connectivity problems and helping restore reliable access to business systems and internet resources. • Support security-focused IT practices by helping keep devices protected, updated, and aligned with internal standards for endpoint health. • Collaborate with other IT team members to improve support processes, maintain system reliability, and contribute to continuous service improvement efforts.
2026-08-13T00:00:00Z

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to support critical plant-focused software environments for a manufacturing organization in Houston, Texas. This Long-term Contract position is ideal for someone who combines hands-on application support expertise with strong coordination skills to keep systems stable, current, and responsive to business needs. The role will serve as a key point of ownership for assigned applications, helping manage incidents, oversee patching activities, and guide enhancement efforts in partnership with vendors and internal stakeholders. Responsibilities: • Serve as the primary owner for assigned manufacturing and quality-related applications, ensuring reliable day-to-day performance and issue resolution. • Manage support requests across multiple levels of complexity, triaging incidents, tracking progress, and escalating specialized problems to external application vendors when needed. • Coordinate application updates, maintenance activities, and patch deployments to keep platforms secure, compliant, and operational. • Lead assigned application initiatives using structured project delivery methods, with the ability to work in both waterfall and agile-style environments. • Partner with business users and technical teams to evaluate support trends, identify recurring issues, and improve overall application service quality. • Oversee change activities related to application enhancements, configuration adjustments, and operational improvements while maintaining clear documentation. • Provide support for plant and quality systems, including applications such as Leakdoss and Limb systems, based on business priorities. • Use ServiceNow and related ITSM tools to manage ticket workflows, monitor support activity, and maintain accurate records of incidents, requests, and changes.
2026-07-29T00:00:00Z

IT Field Services Tech

Bellaire, TX
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and network-connected technologies in Bellaire, Texas. This Long-term Contract position plays a key role in keeping workplace systems reliable, secure, and fully functional while supporting both daily operations and user productivity. The ideal candidate will work closely with internal teams and external partners to resolve issues, perform installations, and uphold strong service standards across multiple technology environments. Responsibilities: • Deliver hands-on support for desktops, software applications, mobile devices, telecom tools, patient entertainment systems, and other connected equipment across assigned locations. • Diagnose technical problems, complete repairs, and restore service quickly to minimize disruption for end users and operational teams. • Install, configure, test, and maintain hardware and software solutions used in clinical, security, engineering, and biomedical settings. • Coordinate with vendors and cross-functional stakeholders to address incidents, schedule service activities, and support equipment deployments. • Monitor ticket queues and respond within established service expectations while providing clear updates to users throughout the support process. • Apply cybersecurity and data privacy practices when handling devices, files, user access, and system-related information. • Maintain accurate documentation of service activities, asset details, troubleshooting steps, and resolution outcomes. • Support network-enabled technologies by identifying connectivity issues and working with appropriate teams to resolve performance concerns.
2026-08-17T00:00:00Z

IT Field Services Tech

Bellaire, TX
onsite
Temporary / Contract
51.3 - 59.4 USD / Hourly
We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and connected technologies in Houston, Texas. This Long-term Contract position focuses on maintaining reliable desktop environments, mobile devices, telecom tools, patient-facing systems, and network-connected equipment while delivering responsive service to internal users. The role works closely with operational teams and external partners to install, configure, troubleshoot, and support technology used across clinical and business settings. Success in this position requires strong technical judgment, a service-oriented mindset, and a commitment to security, privacy, and compliance standards. Responsibilities:• Deliver hands-on support for desktops, software applications, mobile devices, telecom systems, patient entertainment technology, and other connected equipment used across the organization.• Diagnose and resolve hardware, software, connectivity, and user-access issues in a timely manner to minimize operational disruption.• Install, configure, test, and maintain technology solutions that support clinical, biomedical, security, engineering, and administrative environments.• Coordinate with internal teams and third-party vendors to complete service requests, equipment deployments, escalations, and technical problem resolution.• Monitor service performance and respond to incidents with a focus on meeting service expectations and improving the end-user experience.• Apply security, data privacy, and file-handling practices that align with organizational policies and established IT standards.• Document support activities, technical findings, asset updates, and resolution steps to maintain accurate service records.• Assist with device setup, moves, replacements, and other field service activities related to network-enabled and end-user computing equipment.
2026-08-17T00:00:00Z