<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships.<br><br>Responsibilities:<br>• Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments.<br>• Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach.<br>• Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status.<br>• Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements.<br>• Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies.<br>• Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes.<br>• Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts.<br>• Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes.<br>• Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations.
<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a long-term contract basis in Houston, Texas. This role involves managing front desk operations in a welcoming and experienced environment. The position is permanent, on-site, and offers an excellent opportunity to demonstrate reliability and administrative experience.<br><br>Responsibilities:<br>• Welcome and assist visitors upon arrival, ensuring a positive first impression.<br>• Manage incoming mail, including sorting and distributing items as needed.<br>• Prepare and set out food or lunches for meetings and events.<br>• Maintain conference rooms by tidying and organizing spaces after use.<br>• Notify the office coordinator when supplies need to be replenished.<br>• Handle multi-line phone systems, including answering inbound calls promptly.<br>• Provide general administrative support to ensure smooth daily operations.
