We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships.<br><br>Responsibilities:<br>• Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments.<br>• Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach.<br>• Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status.<br>• Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements.<br>• Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies.<br>• Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes.<br>• Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts.<br>• Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes.<br>• Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations.

• At least 5 years of experience in business-to-business collections within a structured environment.<br>• Proficiency in handling high-volume outbound calls and working within call queue systems.<br>• Familiarity with NetSuite and ConnectWise systems is strongly preferred.<br>• Strong understanding of contract-based billing and recurring revenue services.<br>• Knowledge of state and federal regulations related to collections.<br>• Excellent communication skills with the ability to manage challenging client conversations while preserving relationships.<br>• Detail-oriented with strong documentation and follow-through capabilities.<br>• Ability to adapt to evolving processes, automation, and performance-driven environments.

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