We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone and email.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues efficiently.<br>• Schedule appointments and update customer records with accuracy and attention to detail.<br>• Process orders and perform data entry tasks, ensuring all information is correctly recorded.<br>• Collaborate with team members to provide seamless support and maintain service standards.<br>• Utilize Microsoft Word and Excel to create and maintain reports and documentation.<br>• Manage email correspondence, ensuring all communications are clear and timely.<br>• Maintain a positive and empathetic attitude toward customers at all times.<br>• Ensure compliance with company policies and procedures during every interaction.<br>• Identify opportunities to enhance customer experience and recommend improvements.
Position summary The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. <br> Job qualifications - High school diploma or equivalent. - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. - Skilled in the use of mail phone email digital reprographics and mail equipment. - Familiar with general back office procedures to meet and maintain client satisfaction. - Proven customer service skills are required in order to create maintain and enhance customer relationships. - Good written and verbal communication skills including detail oriented telephone and email etiquette. - Attention to detail with good organizational skills. - Must be able to meet deadlines and complete all projects in a timely manner. - Ability to handle sensitive and/or confidential documents and information. - Able to make independent decisions that conform to business needs and policy. - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. - Must work well in a team environment. - Must be able to interact effectively with multi-functional and diverse backgrounds. - Ability to work in a fast-paced environment. - Must be self-motivated with positive can-do attitude. <br> Supervision - Number and titles of direct reports if any: n/a - Received: Lead Office Services Associate Supervisor Manager Director <br> Job relationships - Internal: This position works closely with the Office Services team - External: Clients <br> Job duties * denotes an essential function - *Utilize appropriate logs for all office services work. - *Ensure that job tickets are properly filled out before beginning work. - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. - *Follow procedures to run jobs in proper order. - *Communicate with supervisor or client on job or deadline issues. - *Meet contracted deadlines for accepting completing and delivering all work. - *Troubleshoot basic equipment problems. - Be able to lift up to 50 lbs. on a regular basis. - Prioritize workflow. - Performs Quality Assurance on own and work of others. - Load machines with various paper toner supplies. - Answer telephone emails and place service calls when needed. - Interact with clients in person over the phone or electronically. <br> - Use equipment and supplies in a cost-efficient manner. <br> Working conditions - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
<p>We are looking for a dedicated Collections Specialist to join our team in Houston, Texas. This is a long-term contract position that requires a proactive individual who can efficiently manage customer payment collection and meter disconnections while maintaining a customer-focused approach. The ideal candidate will demonstrate flexibility and professionalism in handling diverse responsibilities within field collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Collect customer payments promptly and accurately, ensuring compliance with company procedures.</p><p>• Perform meter disconnections with attention to safety and efficiency.</p><p>• Cultivate a strong understanding of all field collection processes and functions.</p><p>• Adapt to varied duties, including customer interactions and administrative tasks.</p><p>• Maintain a sensitive and flexible approach to address customer needs effectively.</p><p>• Collaborate with team members to optimize collection strategies and workflows.</p><p>• Utilize company tools and systems to validate and process payments.</p><p>• Ensure adherence to regulatory requirements and standards during collection activities.</p><p>• Manage expense accounts and submit accurate documentation for business operations.</p><p>• Support onboarding and training processes for contingent workforce members.</p>
