<p>We are looking for a dedicated Remote Administrative Assistant to provide high-level administrative and operational support to executives and client teams within a dynamic organization. This position requires someone who is highly organized, detail-oriented, and capable of managing multiple priorities effectively. As this is a contract-to-permanent role based in Chicago, Illinois, you will play a vital role in ensuring seamless coordination of schedules, communication, and project execution while working collaboratively with stakeholders across different time zones.</p><p><br></p><p>Responsibilities:</p><p>• Manage executive calendars, schedule meetings, and coordinate logistics to ensure efficient time management.</p><p>• Organize and oversee travel arrangements, including booking flights, accommodations, and transportation.</p><p>• Facilitate the preparation of client-facing materials, such as meeting agendas, minutes, and follow-up reports.</p><p>• Track key deliverables, action items, and compliance documentation to maintain project accuracy and accountability.</p><p>• Collaborate on event planning and invitations, ensuring timely execution and attention to detail.</p><p>• Ensure consistent communication with clients and stakeholders, addressing inquiries and prioritizing tasks effectively.</p><p>• Support routine billing and administrative processes, including conflict-check procedures under guidance.</p><p>• Maintain and update process documentation, providing basic reporting as required.</p><p>• Coordinate with team members across multiple locations to ensure smooth operations and alignment.</p><p>• Assist executives with ad-hoc projects and requests, demonstrating flexibility and proactive problem-solving.</p>
<p><strong>Office Communications </strong></p><ul><li>Serve as phone support team leader: answer calls, route messages, and screen inquiries.</li><li>Welcome visitors and manage incoming mail, faxes, and packages.</li><li>Maintain workroom and office supplies; arrange equipment repair when needed.</li><li>Support mailing efforts, including mail merges, envelopes, and preparation for shipment.</li><li>Schedule and support monthly team meetings and office engagement initiatives.</li></ul><p> <strong>Equipment, Supplies and Documentation </strong></p><p>· Maintains workroom. Runs monthly postage usage reports, adds postage, and monitors software updates and postage rates. Monitors UPS workstation. </p><p>· Arrange for equipment repair, when necessary, on copiers and printers. </p><p>· Manages workroom inventory. Orders, receives, and maintains office and kitchen supplies. </p><p>· Manage supplier accounts, process invoices, coordinating with accounting, as needed. </p><p>· Updates and maintains procedure documentation. </p><p><strong>Administrative and Clerical Support </strong></p><p>· Supports all mailing efforts. Prepares envelopes and letters, including mail merge, stuffing, adhering postage and taking to mail drop. </p><ul><li>Assist with Bulletin magazine production and distribution.</li></ul><p>· Schedules monthly Team Meetings and assists with post-meeting follow-up. </p><p>· Member of the Headquarters Hospitality Team. </p><p>· Works with the COO on culture and Team engagement efforts. </p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Event and Registration Support</strong></p><ul><li>Prepare name badges, ribbons, and meal stickers for meetings.</li><li>Maintain and order event materials, badges, and supplies.</li><li>Create registration forms and coordinate surveys for events.</li><li>Manage shipping and logistics for conferences and meetings.</li></ul><p><br></p>
<p>Seeking an intelligent and strategic Executive Assistant!.This position will provide strategic and some personal support to the CEO of a Global Investment Firm in Chicago. This position requires a Bachelor’s Degree and will work 4 days in the office and 1 day remote. Client offers a very impressive benefit package, including rich health benefits, dental, vision, short and long term, life insurance, commuter benefits, 401k, PTO, and generous bonuses. Salary target is $120,000-$145,000</p><p>For immediate confidential consideration, reach out to Connie Stathopoulos</p><p>This is a Direct Hire Permanent opportunity.</p><p><br></p><p>Key Responsibilities</p><p>CEO Support</p><ul><li>Serve as the principal executive assistant to the CEO: manage calendar and expenses, prioritize commitments, manage conflicts, and streamline workflows</li><li>Oversee travel logistics (domestic/international), itineraries, meeting preparation, and on-site support.</li><li>Work with the COO / broader Operations group to ensure operational alignment, and manage interlock points between strategy and execution.</li><li>Anticipate needs in advance, ensuring the CEO is fully prepared for every meeting and engagement.</li><li>Support administrative aspects of special and high-priority initiatives</li><li>Oversee CEO email and correspondence management: monitor and organize the CEO’s inbox,</li><li>Coordinate and plan leader-focused events: manage the logistics and execution of high-profile leadership gatherings, ensuring seamless planning, alignment with executive priorities, and a professional experience for all participants.</li><li>Manage calendar aspects of the CEO’s personal and external commitments including the CEO’s service on outside boards and professional organizations and some limited personal travel and appointments - ensuring seamless integration with company responsibilities and minimizing scheduling conflicts.</li></ul><p><br></p><p>Board of Directors Support</p><ul><li>Support Board of Directors calendar and administrative activities including scheduling needs. </li><li>Plan and execute board and committee meetings: logistics, material compilation, and distribution.</li></ul><p><br></p><p>Key Competencies & Attributes</p><ul><li>Strategic orientation, anticipatory thinking, and ability to understand the business and connect strategic direction to operational execution.</li><li>High levels of initiative, autonomy, and resourcefulness.</li><li>Exceptional judgment in prioritization, escalation, and decision-making under ambiguity.</li><li>Excellent interpersonal and relationship-building skills; able to operate credibly with board members, investors, senior leadership, and the operations team.</li><li>Meticulous attention to detail.</li></ul><p><br></p><p><br></p>
<p>Our client is seeking a proactive and detail‑oriented <strong>Claims Administrative Assistant</strong> to provide administrative support to the Claims Department. This role supports Claims professionals, the department leader, and the team as a whole, ensuring efficient operations and timely communication. The ideal candidate is organized, resourceful, and able to work independently with minimal supervision. This position offers a salary of $75,000-$78,000, full benefits including health, dental, vision insurance, HSA, FSA, commuter benefits, life insurance, disability coverage, EAP and paid time off. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and organize correspondence, billing reports, narrative and statistical reports, and legal case summaries.</li><li>Distribute memos, reports, communications, and case summaries to appropriate stakeholders.</li><li>Upload, maintain, and update case files in the Passport Claims electronic system.</li><li>Coordinate and schedule internal and external meetings, appointments, and conference calls.</li><li>Arrange travel, including transportation and lodging, when required.</li><li>Prepare, submit, and reconcile expense reports.</li><li>Assist with department-wide projects and initiatives.</li><li>Handle general inquiries from external parties; route calls and messages to appropriate Claims personnel.</li><li>Perform additional duties and special projects as assigned.</li></ul><p><br></p>
<p>We are partnering with a highly reputable plaintiffs‑side law firm in Chicago that is looking to add a Legal Assistant to its growing litigation team. This is an excellent opportunity for someone looking to launch their legal career and gain hands-on experience in a fast-paced, supportive environment.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Assemble and electronically file documents in state, county, and federal e‑filing systems for three attorneys</li><li>Prepare legal documents and correspondence for attorney/paralegal review</li><li>Maintain organized client files and update case-related information</li><li>Schedule meetings, calls, depositions, and court hearings; manage shared office calendar</li><li>Perform additional administrative tasks to support the litigation team as needed</li></ul>
<p>ONE DAY IN OFFICE A WEEK! - OAKBROOK area -<em> Send your resume to [email protected] or call Danielle at 630-368-1175 </em></p><p><br></p><p>No trudging through snow - Winter does not have to be dreary.</p><p><br></p><p>Assistant Corporate Controller to join our team in Western suburbs. In this role, you will oversee month end close and staff, consolidations, ensuring accuracy, compliance, and efficiency in financial operations. This position offers an excellent opportunity for someone with strong attention to detail to contribute to the success of our nationwide growing organization.</p><p>Growing company offering Salary of 135k to 140k plus bonus -offering medical, dental, 401k match, vacation and holiday pay.</p><p><br></p><p>Responsibilities:</p><p>• Manage month-end close processes and consolidations. </p><p>• Oversee general ledger activities, including reconciliations and adjustments.</p><p>• Prepare and analyze financial statements in accordance with accounting standards.</p><p>• Coordinate and support external audits by providing necessary documentation and responses.</p><p>• Develop and implement best practices for financial reporting and compliance.</p><p>• Review and enhance accounting policies and procedures to align with organizational goals.</p><p>• Collaborate with teams across departments to ensure seamless integration of financial processes.</p><p>• Utilize ERP systems to streamline accounting workflows and reporting.</p><p>• Mentor and guide less experienced accounting staff to support their career growth.</p><p>• Identify opportunities for process improvements and implement solutions to increase efficiency.</p><p><br></p>
<p><em>The salary range for this position is $90,000-$100,000 and it comes with benefits, including Medical/Dental, 401k & time off. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong><u>Job description</u></strong></p><ul><li>Accounts payable set up purchase orders, enter invoices, obtain approvals from project managers, follow up on problem invoices/vendor credits. Collate invoice with checks. Maintain subcontractors certificates of insurance</li><li>Enter weekly payroll in Sage & ADP, distribute reports to project managers for approval. Track time off, apprentice union raises</li><li>Assist with tracking cash flow and change order collection</li><li>Log, track all orders, deliveries, invoices and payments</li><li>Process sale and use/lease tax</li><li>Prepare budget entry in the online system</li><li>Service dispatch, billing, and collections. Provide customers with certificates of insurance</li><li>Order office supplies and equipmentMedical/Dental, 401k & time off</li></ul><p><br></p>
<p>We are seeking an experienced Assistant Controller to work closely with the CFO to ensure the accuracy and integrity of accounting and financial data across our organization and subsidiaries. This hands-on role requires strong technical accounting knowledge, GAAP expertise, and the ability to manage day-to-day accounting operations while supporting strategic financial reporting and analysis. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment where they can make an immediate impact with potential grow into a Controller opportunity.</p><p><br></p><p>Key Responsibilities:</p><p>Manage month-end closing activities, including journal entries, account reconciliations, fixed assets, prepaid(s) and accruals, revenue recognition and</p><p>financial statement preparation.</p><p>-Manage month-end and year-end closing processes, including preparing journal entries, reconciling general ledger accounts, and preparing financial statements</p><p>-Prepare monthly, quarterly, and annual audited financial statements for subsidiary companies</p><p>-Conduct account analysis and reconciliations to identify and resolve discrepancies</p><p>-Manage fixed assets, prepaid expenses, accruals, and revenue recognition in accordance with GAAP</p><p>-Prepare budgets and forecasts to support strategic planning initiatives</p><p>-Provide ongoing financial reporting and analysis to support management decision-making</p><p>-Deliver actionable insights through variance analysis and financial modeling</p><p>-Prepare all workpapers and documentation for external auditors during annual audits</p><p>-Ensure compliance with GAAP, federal, state, and local financial regulations and tax laws</p><p>-Establish, monitor, and enforce internal controls to protect company assets</p><p>-Partner with other departments to provide accounting support and guidance on financial matters (hands-on approach)</p><p>-Work effectively with the CFO, colleagues, and external stakeholders to maintain constructive working relationships</p><p>-Participate in special projects and initiatives as needed</p><p>-Ability to work in small team, collaborative environment</p><p>• Location: Lincolnshire, IL 60069 (100% onsite)</p><p>• Schedule: Mon–Fri, 8:00am–5:00pm</p><p><br></p><p>Salary: $100,000–$120,000 + potential discretionary bonus</p><p>Benefits:</p><p>• 15 PTO days + paid holidays</p><p>• Medical, Dental & Vision</p><p>• Company-paid Life & Long-Term Disability</p><p>• 401(k) with company match</p>
We are looking for a dedicated Executive Assistant to provide high-level support to executives and board members. In this Contract to permanent position, you will play a vital role in managing schedules, organizing travel arrangements, and coordinating important events. This role requires someone who is detail-oriented, self-motivated, and capable of working independently with minimal supervision.<br><br>Responsibilities:<br>• Manage and maintain executive calendars, ensuring all meetings, appointments, and deadlines are accurately scheduled.<br>• Organize and coordinate travel arrangements, including booking flights, accommodations, and transportation for executives and board members.<br>• Facilitate logistics for executive meetings, including preparing agendas, distributing materials, and ensuring all required resources are available.<br>• Handle event coordination for board meetings and other organizational gatherings, ensuring seamless execution.<br>• Prepare detailed rooming lists and itineraries for multi-day events, ensuring all arrangements are tailored to participants' needs.<br>• Act as a point of contact for board members, addressing inquiries and resolving scheduling or travel-related issues.<br>• Ensure all communications are clear, timely, and aligned with organizational standards.<br>• Assist with administrative tasks to support executive operations, including document preparation and expense reporting.<br>• Work independently while following established guidelines to ensure tasks are completed efficiently.<br>• Collaborate with team members to ensure the successful completion of projects and initiatives.
<p>Robert Half is looking for a dedicated and detail-oriented Legal Assistant to join a reputable law firm in Chicago, Illinois. In this role, you will provide essential administrative and legal support to a team of attorneys specializing in commercial litigation. This position requires a proactive individual who can effectively manage multiple tasks, maintain confidentiality, and contribute to the success of the firm's legal operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative and executive support to a team of attorneys, ensuring seamless workflow in a fast-paced litigation environment.</p><p>• Prepare and file legal documents such as complaints, discovery, motions, subpoenas, and affidavits, ensuring accuracy and compliance with court requirements.</p><p>• Handle electronic filing for Federal and Circuit Courts, including coordination with local county clerks.</p><p>• Arrange for process servers and court reporters as needed to support litigation processes.</p><p>• Transcribe dictations and draft legal briefs, correspondence, and other documents with precision.</p><p>• Organize and maintain legal files, ensuring all case materials are easily accessible and up-to-date.</p><p>• Assist in onboarding new matters by preparing client engagement letters and related documentation.</p><p>• Manage attorneys’ schedules, court deadlines, and appointments using Microsoft Outlook.</p><p>• Provide additional administrative support, including reception coverage, as necessary to ensure smooth office operations.</p>
<p>Robert Half is partnering with a well‑established mid-sized Chicago law firm seeking a Corporate and Real Estate Legal Assistant to support a team of transactional attorneys. This role is ideal for a detail‑driven legal professional who thrives in a collaborative environment and enjoys working on sophisticated corporate and property transactions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day‑to‑day administrative and executive support to attorneys within the corporate and real estate transactional practices.</li><li>Draft, revise, and format a wide range of legal documents, including contracts, lease agreements, purchase/sale documents, affidavits, opinion letters, deeds, promissory notes, waivers, auditor correspondence, and closing materials.</li><li>Assist with all aspects of corporate and real estate closings: opening matters, organizing checklists, preparing closing binders, and managing physical/electronic closing files.</li><li>Maintain well‑organized filing systems (digital and physical) using legal document management software.</li><li>Prepare engagement letters, basic correspondence, and conflict check documentation.</li><li>Monitor incoming correspondence and emails, handling scheduling, billing, and client‑related administrative needs.</li><li>Support attorney billing functions by sending invoices, tracking outstanding balances, assisting with reimbursement requests, and coordinating monthly billing tasks.</li><li>Manage attorney calendars, schedule meetings and conference/video calls, and maintain up‑to‑date client contact lists.</li><li>Track CLE credits as needed.</li><li>Provide occasional backup support for office administrative tasks, including reception coverage.</li><li>Handle confidential information with professionalism and discretion.</li></ul><p><br></p>
<p>On Behalf of our client are looking for an experienced Executive Assistant to provide high-level support to the Vice President of Operations and the owner of their company. This role involves managing schedules, coordinating meetings, and handling confidential administrative tasks with precision and professionalism. Based in Geneva, Illinois, this position offers the opportunity to contribute directly to the efficiency and success of a dynamic manufacturing organization.</p><p><br></p><p>Compensation: $85k-$100k</p><p>7:00am-3:30pm– Onsite</p><p>Benefits: Medical, Dental, Vision, 401k, PTO </p><p><br></p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Coordinate and maintain the executive calendar, ensuring appointments and meetings are scheduled efficiently.</p><p>• Prepare detailed meeting minutes and distribute them to relevant stakeholders.</p><p>• Assist with onboarding, and helping out with HR items.</p><p>• Manage business correspondence, drafting and proofreading documents for accuracy and professionalism.</p><p>• Handle confidential documents and communications with the utmost discretion.</p><p>• Assist in organizing executive meetings, ensuring agendas are prepared and materials are ready.</p><p>• Support administrative tasks such as filing, data entry, and maintaining records.</p><p>• Act as a liaison between executives and internal or external contacts.</p><p>• Proactively identify opportunities to improve organizational workflows and processes.</p><p>• Provide timely responses to inquiries and requests from the executive team.</p>
<p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p> NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description</strong></p><ul><li>Management of all financial accounting functions of the firm.</li><li>Leads the firm's budgeting and expense management processes, including the development of annual operating budgets and financial projections and periodic variance review</li><li>Ensures the accuracy of monthly financial reporting and assists external CPA in the preparation of financial reports</li><li>Manages all daily accounting functions: bank reconciliations, cash receipts/accounts receivables</li><li>Handles partner distribution, payroll, 401k administration, benefits administration, and expense report management</li><li>Supervises Accounting Assistant in the Accounts Payable and Billing functions</li><li>Works closely with Accounting Consultant in London client billing</li><li>Works closely with Office Manager in human resource and benefits and facilities and vendor contract management</li><li>May participate in the strategic planning of operations</li><li>Management of all billing functions of the firm.</li><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p>
<p>We are looking for an organized and proactive Executive Assistant to support C Suite executives such as the CEO, CFO, COO for a non profit in Chicago, Illinois near Wrigleyville. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently. As an integral part of the team, you will ensure smooth operations by coordinating schedules, meetings, and travel arrangements. </p><p><br></p><p>Compensation: $65k-$68k</p><p>9am-5:00pm – Onsite</p><p>Benefits: Medical, Dental, Vision, 403b, PTO </p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain executive calendars, ensuring all appointments and commitments are accurately scheduled.</p><p>• Coordinate and arrange complex travel plans, including bookings and itineraries.</p><p>• Prepare for executive meetings by organizing agendas, documents, and logistics.</p><p>• Attend meetings and take detailed minutes, ensuring accurate documentation of discussions and decisions.</p><p>• Handle expense reports and reimbursements, maintaining precise financial records.</p><p>• Act as the primary point of contact for internal and external communications on behalf of executives.</p><p>• Schedule and organize board meetings, including room setup and technology requirements.</p><p>• Assist in the preparation of presentations, reports, and other executive-level materials.</p><p>• Anticipate the needs of executives and provide proactive support to ensure seamless operations.</p><p>• Maintain confidentiality and handle sensitive information with discretion.</p>
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
<p>We are looking for a dedicated Account Specialist-Level 1 to join our team in Naperville, IL. In this role, you will provide exceptional account management support to a variety of clients, including commercial, industrial, national, and government accounts. You will play a key role in resolving customer inquiries, processing claims, and maintaining compliance with company policies and industry standards. This is a long-term contract position offering an opportunity to contribute to both financial and operational success.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries regarding account details, billing issues, and enrollment processes.</p><p>• Process claims, contractor invoices, and fulfillment requests with accuracy and efficiency.</p><p>• Collaborate with internal teams and vendor partners to address and resolve customer concerns.</p><p>• Maintain and update account records while adhering to company policies and procedures.</p><p>• Ensure compliance with industry regulations and company standards in all account management tasks.</p><p>• Participate in training sessions to enhance customer service and account management skills.</p><p>• Support financial operations by assisting with revenue recovery and ad hoc financial tasks.</p><p>• Handle customer complaints professionally and provide solutions to maintain client satisfaction.</p><p>• Communicate effectively with stakeholders to ensure seamless account management.</p><p>• Assist in onboarding new customers and ensuring smooth transitions within account processes.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Downers Grove, Illinois. In this long-term contract role, you will play a vital part in ensuring clear communication and providing excellent support to our customers. This position offers an opportunity to showcase your ability to listen attentively and deliver accurate solutions.</p><p><br></p><p>Responsibilities:</p><p>• Write and proofread reports on lab results using pre-existing templates</p><p>• Communicate effectively with scientists and other stakeholders to accurately interpret and relay information.</p><p>• Process and manage customer orders with precision, maintaining attention to detail.</p><p>• Handle outbound calls to follow up on inquiries and ensure customer satisfaction.</p><p>• Maintain accurate records of all customer interactions and order entries in the system.</p><p>• Collaborate with team members to address complex issues and achieve resolution efficiently.</p><p>• Uphold company standards by providing courteous and empathetic support to every customer.</p><p>• Troubleshoot customer concerns and provide timely and grammatically correct solutions.</p><p>• Adapt to changing processes and priorities to meet business needs.</p><p>• Contribute to a positive team environment by actively participating in meetings and discussions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services.<br>• Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns.<br>• Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed.<br>• Maintain high-quality service standards by independently handling calls using tools and resources acquired during training.<br>• Accurately document and input data into multiple applications while ensuring compliance with organizational standards.<br>• Provide clear instructions and set expectations for policyholders regarding their policies and services.<br>• Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate.<br>• Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership.<br>• Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage.<br>• Perform additional duties as assigned to support the overall success of the team.
