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1 result for Help Desk Support Manager in Hermitage, PA

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time or full time contract to hire opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. <br> Responsibilities: • Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs. • Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients. • Enter and update customer details accurately in CRM platforms and internal records to support efficient account management. • Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked. • Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service. • Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current. • Work closely with team members in the office to help maintain smooth day-to-day customer support operations. • Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-08-12T00:00:00Z