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2 results for Customer Service Representative in Henrico, VA
- Oilville, VA
- onsite
- Contract / Temporary to Hire
- 21 - 23 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing detailed product information and solutions.</p><p>• Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities.</p><p>• Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met.</p><p>• Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time.</p><p>• Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation.</p><p>• Maintain effective communication with customers and sales representatives to address order details and delivery timelines.</p><p>• Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed.</p><p>• Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams.</p><p>• Track shipments and containers in transit, providing updates to keep all parties informed.</p>
- 2026-03-17T00:00:00Z
- Richmond, VA
- onsite
- Temporary
- 16.4065 - 18.997 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This long-term contract position requires someone who is detail oriented, passionate about assisting residents, and able to resolve issues efficiently. As part of the maintenance department, you will play a key role in ensuring quality service and smooth communication between residents and the maintenance team.<br><br>Responsibilities:<br>• Respond to incoming calls from residents regarding maintenance issues or concerns.<br>• Accurately document and process service requests and work orders.<br>• Coordinate with the maintenance team to ensure timely resolution of reported issues.<br>• Provide clear and empathetic communication to residents regarding the status of their requests.<br>• Maintain detailed records of interactions and follow-ups in the system.<br>• Handle both inbound and outbound calls related to maintenance inquiries.<br>• Ensure all service tickets are completed and passed to the appropriate team promptly.<br>• Collaborate with team members to improve customer service processes and outcomes.<br>• Adhere to company policies and procedures while delivering high-quality service.
- 2026-03-18T00:00:00Z