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10 results for Customer Experience Specialist in Hartford, CT

Client & Matter Intake Specialist

Hartford, CT
remote
Permanent
60000.00 - 95000.00 USD / Yearly
The Client Intake and Matter Specialist supports the firm’s financial and administrative operations by reviewing, analyzing, and setting up new client and matter requests. This position ensures that all information entered into the firm’s systems is accurate, compliant with internal standards, and aligned with client-specific requirements. The role also maintains the quality and consistency of client and matter data throughout the lifecycle of each engagement. TKey Responsibilities Client & Matter Setup Review incoming intake requests submitted through the firm’s internal workflow system. Evaluate engagement documents to determine the appropriate fee arrangements, rates, billing formats, staffing assignments, and any client‑specific instructions. Configure new clients and matters in the firm’s financial platform, including: Billing options and rate structures UTBMS phase/task/activity codes Client hierarchy and address information E‑billing requirements and related settings Ongoing Matter Maintenance Process updates such as reopenings, modifications, and closures in accordance with established procedures. Work closely with revenue leadership, pricing, billing, and collections teams to implement annual rate adjustments across clients and matters. Monitor existing records for accuracy and consistency, making corrections when needed. Compliance & Data Quality Ensure that all matter setups comply with client guidelines, billing rules, and outside counsel expectations. Identify missing or unclear information and follow up with attorneys and support staff to complete the intake process. Support data cleanup projects, system upgrades, and process improvements. Prepare and analyze Excel reports to validate data quality and address discrepancies. Escalate complex or exceptions‑based issues to management as appropriate.
2026-04-14T12:24:01Z

Collections Specialist

Cheshire, CT
onsite
Temporary
22.00 - 25.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Cheshire, Connecticut. In this role, you will play a key part in managing accurate billing processes and ensuring timely collections while maintaining clear and effective communication with clients. This is an excellent opportunity to contribute your expertise in collections and accounting to a dynamic environment. Responsibilities: • Maintain accurate records of customer accounts in QuickBooks, including detailed notes on collections activities. • Provide accounting clerks with up-to-date lists of customers requiring collections follow-up. • Ensure accurate invoicing by thoroughly understanding client agreements, including contract terms, payment methods, and any third-party or subsidiary involvement. • Verify and supply all necessary documentation, such as signed contracts, sales orders, and work orders, to complete the invoicing process. • Review, edit, and validate billing documents to ensure they are accurate and complete before submission. • Submit invoices to customers in accordance with their specific requirements and preferences. • Confirm the correct tax status for all invoices to ensure compliance. • Address and resolve customer inquiries related to invoicing and collections in a timely manner. • Collaborate with the Accounting Manager on additional tasks and projects as needed.
2026-04-16T13:18:43Z

AP/AR Specialist

South Windsor, CT
onsite
Permanent
55000.00 - 65000.00 USD / Yearly
AP/AR SpecialistDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *In-Office role, fully onsite* AP/AR Specialist Robert Half is seeking an experienced AP/AR Specialist for our client in the construction industry. This role supports both Accounts Payable and Accounts Receivable operations while collaborating with Project Managers, vendors, customers, and internal teams. Responsibilities:<ul><li>Prepare and process customer invoices and billing documentation</li><li>Monitor receivables and assist with collections</li><li>Maintain accurate accounts and billing records</li><li>Manage vendor communications and process invoices/payments</li><li>Reconcile vendor statements and resolve discrepancies</li><li>Support monthly account reconciliations and month-end close</li><li>Respond promptly to internal/external accounting inquiries</li><li>Assist with special projects as needed</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-04-14T17:28:40Z

Medical Biller/Collections Specialist

Bridgeport, CT
onsite
Temporary
22.80 - 26.40 USD / Hourly
We are looking for an experienced Medical Biller/Collections Specialist to join our team on a contract basis in Bridgeport, Connecticut. This role focuses on managing accounts receivable functions, ensuring accurate record-keeping, and overseeing payment processes. If you have strong organizational skills and experience in medical billing, this position offers an excellent opportunity to contribute to the financial operations of a healthcare setting. Responsibilities: • Oversee accounts receivable activities, including managing payment records and ensuring accuracy. • Process and reconcile cash receipts efficiently while maintaining up-to-date financial records. • Conduct follow-up inquiries on outstanding payments to ensure timely resolution. • Prepare and review month-end financial reports to maintain balanced accounts. • Perform data entry tasks with precision to update patient and billing information. • Utilize Epic systems for hospital billing processes and data management. • Apply medical terminology knowledge to ensure proper billing and coding. • Provide exceptional customer care by addressing billing inquiries and resolving issues. • Collaborate with other departments to streamline billing operations and optimize workflows. • Maintain compliance with healthcare regulations and practices in all billing activities.
2026-03-24T19:08:43Z

Receptionist

Westerly, RI
onsite
Temporary
19.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Receptionist to join our team in Westerly, Rhode Island. As part of the financial services industry, this role involves providing essential administrative and front desk support to ensure smooth daily operations. This is a long-term contract position that requires a systematic approach to tasks and a strong ability to handle repetitive processes efficiently. Responsibilities: • Provide front desk support, acting as the first point of contact for visitors and managing incoming calls. • Assist the wealth management team with administrative tasks and daily operations. • Handle incoming and outgoing mail, ensuring timely and accurate processing. • Create and maintain light reports using Microsoft Excel to support business needs. • Organize and file documents systematically, both physically and digitally, using file explorer tools. • Perform scanning tasks to digitize important documents and ensure proper storage. • Prepare corporate presentations with minimal client interaction, ensuring professionalism and accuracy. • Utilize Microsoft Outlook and SharePoint for efficient email correspondence and document management. • Follow established processes to execute repetitive tasks with precision and consistency.
2026-04-03T19:54:08Z

Claims Examiner

New Haven, CT
onsite
Contract / Temporary to Hire
32.00 - 35.00 USD / Hourly
We are seeking a detail-oriented Claims Examiner to join a fast-paced, customer-focused environment. This is a temporary, fully on-site opportunity where the Claims Examiner will manage claims from intake through resolution, ensuring accuracy, compliance, and excellent service throughout the lifecycle of each case.Key Details<ul><li>Service Type: Temporary to hire</li><li>Schedule: 5 days on-site</li><li>Hours: 8:30 AM – 5:00 PM EST</li><li>Location: New Haven, CT</li></ul>Responsibilities<ul><li>Manage workers’ compensation claims from setup through closure</li><li>Review claim and policy information to support investigations</li><li>Conduct thorough investigations, including gathering statements from claimants, insured parties, and medical providers</li><li>Determine claim compensability based on collected facts</li><li>Communicate claim decisions, including denials, to relevant stakeholders</li><li>Prepare detailed reports on investigations, settlements, and claim evaluations</li><li>Administer statutory medical and indemnity benefits in a timely manner</li><li>Set and adjust reserves within authority limits and recommend changes as needed</li><li>Monitor claim progress and recommend corrective actions to leadership</li><li>Coordinate with attorneys on hearings and litigation</li><li>Direct vendors such as nurse case managers and rehabilitation specialists</li><li>Ensure compliance with customer service standards and regulatory requirements</li><li>File necessary documentation with state agencies</li><li>Identify subrogation opportunities and support recovery efforts</li><li>Collaborate with internal teams to deliver high-quality claims handling</li></ul>
2026-04-02T18:43:43Z

Accounting Specialist within Construction

Brookfield, CT
onsite
Permanent
65000.00 - 70000.00 USD / Yearly
We're looking for a detail-oriented Accounting Specialist ready to take the next step in their career. We're supporting a Construction company to hire an accounting specialist with QuickBooks knowledge. The ideal candidate will have prior industry experience and be comfortable using QuickBooks. This is a great opportunity for someone who may be with a smaller company with limited growth options. Our client will be transitioning to a new accounting platform in the near future, so this would give candidates an opportunity to add another ERP system to their resume. This company is part of a larger organization, and the reason for the opening is a promotion, so there's definitely room to grow here. Responsibilities:• Manage accounts payable and accounts receivable processes, ensuring accuracy and timely completion.• Process invoices and payments while maintaining up-to-date financial records.• Utilize QuickBooks for tracking and managing financial transactions.• Collaborate with clients and vendors to resolve payment issues and ensure smooth financial operations.• Perform data entry tasks to maintain accurate records and reports.• Reconcile account discrepancies and investigate any financial inconsistencies.• Assist in the preparation of financial documents and reports as needed.• Maintain organized and secure documentation of all financial transactions.• Support month-end and year-end financial closing activities as required.
2026-03-26T18:18:44Z

Medical Billing Specialist

Holyoke, MA
onsite
Temporary
22.33 - 25.85 USD / Hourly
Are you an experienced medical billing professional ready to make an impact? Robert Half is hiring a Medical Billing Specialist for a contract role supporting our client in Holyoke, MA. This is an excellent opportunity to apply your billing and reimbursement expertise with a respected organization.Key Responsibilities:<ul><li>Process and submit medical claims accurately and promptly</li><li>Review patient information and insurance details for validity and completeness</li><li>Resolve claim discrepancies and follow up on outstanding accounts</li><li>Collaborate with healthcare providers, insurers, and patients to secure accurate payments</li><li>Ensure compliance with HIPAA and industry billing standards</li><li>Manage billing software and maintain up-to-date records in the electronic health record system</li></ul>
2026-03-31T20:48:47Z

Accounts Payable Specialist

Vernon, CT
onsite
Permanent
60000.00 - 70000.00 USD / Yearly
Accounts Payable SpecialistDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite role - 5 days per week in office* Our client is partnering with us to identify an Accounts Payable Specialist who will play a key role in their daily accounting operations. This position offers an excellent opportunity to leverage your organizational skills and accounts payable experience in a dynamic, collaborative setting. Primary Responsibilities:<ul><li>Accurately input material and subcontract purchase orders into the ERP platform.</li><li>Coordinate and distribute tax exemption certificates to vendors for qualifying projects and subcontracts.</li><li>Match invoices with corresponding purchase orders, ensuring accurate data entry into the ERP system.</li><li>Investigate invoice discrepancies and work directly with purchasing staff and suppliers for swift issue resolution and necessary approvals.</li><li>Reconcile company credit card transactions and ensure all charges are booked to the correct general ledger accounts.</li><li>Uphold strong internal controls by scanning, organizing, and maintaining electronic purchase order and invoice files.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-04-14T17:33:43Z

Financial Analyst

Longmeadow, CT
onsite
Permanent
70000.00 - 90000.00 USD / Yearly
Accounting & Finance SpecialistREF #0013412882 Our client, a mission-driven educational organization, is making way for a Accounting & Finance Specialist. This role sits at the intersection of accounting, financial analysis, and cross-functional projects—supporting initiatives that directly impact academic programs, funding, and long-term planning. What You’ll DoSupport monthly close activities including reconciliations, variance analysis, and financial reportingReview accounting transactions and maintain accuracy across the general ledgerAssist with preparation of financial statements, schedules, and year-end reportingCoordinate with external auditors and support audit deliverablesManage and monitor contracts and grants, ensuring compliance and accurate reportingOversee gift and cash activity, ensuring proper tracking and processing Why This Role<ul><li>Mission-driven impact – Your work directly supports programs and initiatives that make a difference in the broader community</li><li>High visibility & purpose – Partner closely with leadership and contribute to decisions that shape the organization’s future</li><li>Long-term growth – Opportunity to expand your scope and take on more responsibility as the organization evolves</li><li>Exposure across the organization – Work cross-functionally with operational teams, gaining a well-rounded view of the business</li><li>Stable, values-driven environment – Strong leadership, consistent funding, and a clear mission create a grounded, supportive workplace</li><li>Opportunity to improve and build – Help streamline processes and bring new ideas to a team open to change</li><li>Balanced, flexible culture – Hybrid schedule with a focus on sustainability and work-life balance</li></ul>
2026-04-01T16:58:45Z