<p>We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.</p><p>• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.</p><p>• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.</p><p>• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.</p><p>• Maintain compliance with company policies and procedures while adhering to industry regulations.</p><p>• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.</p><p>• Scan and file customer identification and transaction documents securely and correctly.</p><p>• Promote company products and services by identifying customer needs and providing relevant referrals.</p><p>• Send thank-you cards to new customers and maintain logs for tracking.</p><p>• Execute additional duties as assigned to support branch operations and marketing efforts.</p>
We are looking for a motivated Member Services Representative to join our team in Amherst, Massachusetts. In this role, you will provide exceptional customer service in a fast-paced call center environment. This is a long-term contract position, ideal for individuals who excel at delivering solutions and creating positive experiences for customers.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone or email, ensuring a high level of satisfaction.<br>• Handle a high volume of calls efficiently in a fast-paced environment.<br>• Maintain accurate records of customer interactions and transactions.<br>• Utilize computer systems to access customer information and resolve issues effectively.<br>• Collaborate with team members to address complex customer concerns.<br>• Follow company policies and procedures to ensure consistent service delivery.<br>• Provide clear and concise information about products, services, and account details.<br>• Demonstrate strong problem-solving skills to resolve customer complaints.<br>• Assist with data entry tasks and administrative duties as needed.<br>• Stay updated on company offerings to provide accurate and timely support.
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
<p>Are you detail-oriented and driven to resolve complex credit and collections challenges? Our team is seeking a Credit and Collections Specialist to support our accounts receivable function, play a key role in cash flow management, and deliver outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor accounts receivable to identify and follow up on overdue accounts.</li><li>Proactively contact customers regarding outstanding invoices via phone, email, and written communication.</li><li>Investigate and resolve billing disputes and payment discrepancies; provide necessary supporting documentation.</li><li>Negotiate payment arrangements and set up payment plans as appropriate.</li><li>Document and update customer payment statuses in accounting and collections systems.</li><li>Partner with sales, accounting, and customer service teams to resolve collection issues efficiently.</li><li>Prepare and distribute regular aging reports for management, highlighting high-risk accounts.</li><li>Review credit applications and assist with customer credit assessments.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in collections or accounts receivable is required.</li><li>Proficiency in Microsoft Excel is a must; comfortable working with internal CRM or accounting systems.</li><li>Excellent communication skills — assertive yet customer-focused.</li><li>Strong negotiation, problem-solving, and documentation abilities.</li><li>Ability to collaborate cross-functionally and prioritize workload independently.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>Experience in credit and collections within a fast-paced, team environment.</li><li>Tech savvy with the capability to quickly learn and leverage new software tools.</li></ul><p>If you thrive when investigating accounts, negotiating outcomes, and communicating effectively with customers, we want to connect with you.</p><p>Ready to make an impact? Apply today and help us maintain strong financial performance while building positive client relationships.</p>
<p>Join a fast-growing, innovative financial firm that’s redefining how investors access sophisticated strategies through exchange-traded products. Our client is looking for a Client Services Associate to play a key role in expanding their long-term ETF platform. This is a dynamic opportunity for an early-career professional who’s eager to blend analytical skills, client engagement, and creative problem-solving in a high-growth, entrepreneurial environment.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Maintain and segment CRM data to enhance advisor engagement and inform sales strategy.</p><p>· Build dashboards and reporting tools that track performance and support data-driven decision making.</p><p>· Develop streamlined processes for updating content and documentation to ensure consistency and efficiency.</p><p>· Conduct competitor and market research to help shape positioning and messaging.</p><p>· Manage inbound client inquiries and provide timely, thoughtful responses.</p><p>· Assist with logistics, scheduling, and follow-up for webinars, meetings, and conferences.</p><p><br></p><p>For immediate consideration please email Alex.Muzaurieta@roberthalf.</p>
We are looking for a motivated and detail-oriented individual to join our Sales Support team in West Hartford, Connecticut. In this contract role, you will play a critical part in assisting financial representatives with operational tasks and client-focused initiatives to ensure their success in meeting business objectives. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing high-quality support within the financial services industry.<br><br>Responsibilities:<br>• Assist financial representatives with maintaining compliant client files and ensuring all correspondence is appropriately managed.<br>• Coordinate the preparation of sales materials, meeting kits, and pre-sale packages to support client interactions.<br>• Conduct regular one-on-one meetings with financial representatives to review progress and provide guidance.<br>• Oversee the underwriting process, including application submission, scheduling medical exams, and monitoring case statuses.<br>• Support investment account setup, funds disbursement, and account transfers while ensuring accuracy and compliance.<br>• Facilitate marketing activities, including the creation of detail-oriented profiles, business cards, and email signatures.<br>• Collaborate with teams to develop comprehensive financial plans tailored to client needs and life stages.<br>• Manage client communications and ensure timely responses to inquiries and service requests.<br>• Provide coaching and guidance to financial representatives to enhance productivity and time management.<br>• Participate in team meetings to share insights and improve office-wide processes.
We are looking for a detail-oriented General Office Clerk to join our team in Mystic, Connecticut. In this Contract position, you will play a key role in supporting administrative operations by maintaining and organizing office records, ensuring smooth workflows, and providing essential back-office support. This role offers an excellent opportunity to contribute to a dynamic environment.<br><br>Responsibilities:<br>• Prepare, review, and organize files to ensure accurate record-keeping and easy retrieval.<br>• Handle document scanning tasks to create digital copies and maintain electronic archives.<br>• Perform data entry with precision to update and maintain office systems and databases.<br>• Provide general back-office support to assist with administrative processes and daily operations.<br>• Ensure all scanned and physical documents are properly labeled and stored.<br>• Collaborate with team members to address office workflow challenges and improve efficiency.<br>• Sort and distribute incoming correspondence to the appropriate departments.<br>• Maintain an orderly and organized workspace to streamline operations.<br>• Assist in compiling reports and summaries as needed.
