<p>We are looking for an experienced Customer Service Representative to join a dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
We are looking for a detail-oriented and customer-focused Patient Access Specialist to join our team in New Haven, Connecticut. In this contract position, you will play a vital role in ensuring efficient patient registration, scheduling, and check-in/check-out processes while maintaining the highest standards of professionalism and confidentiality. This role requires adaptability in a fast-paced environment, strong communication skills, and the ability to collaborate effectively with patients and healthcare staff.<br><br>Responsibilities:<br>• Facilitate patient check-in and check-out processes, ensuring timely and accurate registration.<br>• Collect and update patient demographic and insurance information to maintain accurate records.<br>• Schedule patient appointments efficiently, collaborating with clinical teams to align schedules with patient needs.<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and accommodating special needs such as language barriers or disabilities.<br>• Verify insurance eligibility and ensure compliance with managed care requirements and healthcare regulations.<br>• Document and maintain patient account information in accordance with organizational protocols.<br>• Monitor scheduling waitlists and proactively fill vacant appointment slots to optimize clinic operations.<br>• Ensure patient safety through accurate identification procedures and adherence to Red Flag protocols.<br>• Support call center operations by triaging patient calls and assisting with scheduling and registration tasks.<br>• Stay informed about insurance changes and healthcare legislation to provide accurate and updated information to patients.
<p><strong>Collections Specialist – Full Time | Onsite | local to Bloomfield, CT</strong></p><p><br></p><p><strong>Company Overview:</strong></p><p> Our client is a well-established construction company local to Bloomfield, CT, known for their commitment to quality and service. As our client continues to grow, they are seeking a skilled <strong>Collections Specialist</strong> to join theirteam. If you're detail-oriented, assertive, and experienced in collections, please keep reading!</p><p><br></p><p><strong>Position Overview:</strong></p><p>The <strong>Collections Specialist</strong> will be responsible for managing collections from commercial accounts, posting payments, handling some billing functions, and providing excellent customer service. This is a full-time <strong>onsite</strong> position.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the collection of outstanding accounts receivable from commercial clients</li><li>Post payments accurately and timely</li><li>Assist with billing tasks as needed</li><li>Respond to customer inquiries and resolve account discrepancies</li><li>Maintain accurate records and documentation of collection activities</li><li>Collaborate with internal teams to address and resolve billing issues</li></ul><p><strong>Requirements:</strong></p><ul><li>4+ years of recent experience in an AR role handling collections (commercial collections preferred)</li><li>Proficiency in <strong>Microsoft Excel</strong></li><li>Experience working with <strong>accounting software</strong></li><li>Strong communication and problem-solving skills</li><li>High attention to detail and strong organizational skills</li><li>Associate’s or Bachelor's degree in a related field is preferred, <strong>but not required</strong></li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li><strong>Salary:</strong> Up to <strong>$60,000</strong> annually, depending on experience</li><li><strong>Schedule:</strong> Full-Time, Monday – Friday, onsite </li><li><strong>Benefits:</strong> Health insurance, Paid Time Off (PTO)</li></ul><p><strong>Ready to Apply?</strong></p><p> If you meet the requirements and are excited to be part of a dynamic construction company, please apply today to Daniele.Zavarella@roberthalf com!</p>
Are you a detail-oriented detail oriented with exceptional communication skills? Do you enjoy collaborating with internal and external stakeholders to help resolve outstanding balances? If so, we have a fantastic opportunity for an experienced Collections Specialist to join our client’s team in East Granby, Connecticut. Our client, a leader in their industry, is looking for a dynamic individual to manage the full collections process and maintain strong customer relationships while ensuring outstanding accounts are addressed in a timely and detail oriented manner. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about contributing to an organization’s financial health. Responsibilities: Manage and oversee collection activities for assigned customer accounts. Proactively contact customers via phone, email, or mail to collect on overdue payments. Investigate and resolve discrepancies, disputes, and billing concerns to expedite payments. Build and foster strong relationships with clients while maintaining a diplomatic and empathetic approach. Document all collection activities and maintain detailed account records. Collaborate with internal departments (e.g., accounting and sales) to ensure accurate billing and account reconciliations. Prepare reports on aging accounts, collection status, and progress toward receivables goals. Stay updated on company policies and industry regulations to ensure compliance in all collection activities.
<p>• The Billing, Credit & Collections Specialist generates project invoice transactions and oversees assigned Accounts Receivable (A/R) Collections, ensuring the integrity and accuracy of A/R transactions</p><p>• Manage the processing of cash receipts daily; monitor client accounts regularly and identify and pursue delinquent accounts</p><p>• Research and resolve payment discrepancies, short pays, and customer disputes in a professional manner</p><p>• Enter invoices to supplier portals</p><p>• Collaborate with the sales, customer service, and finance teams to resolve billing issues</p><p>• This position interacts closely with the company’s Proposals & Contracts and Project Management teams, and has high visibility across the organization, driving company operations for billing and collections</p><p>• Independently lead the Collections function to ensure prompt and orderly collection of billed transactions; regularly engage within the Company (Finance, Project Managers, Business Development, etc.) and with external customers to elevate A/R Collections to an optimal level</p><p>• Tactfully & extensively communicate (phone and email) to critical and sizeable clients seeking payment on funds owed for work completed</p><p>• Prepare and issue monthly invoices for all billable projects and costs, including hourly, unit, and pass-through; guarantee timely and accurate tracking of customer contracts, change orders, and service invoices; meet departmental billing deadlines</p><p>• Prepare monthly client financial summaries and estimates, and report KPI type data on A/R, cash collections, and days sales outstanding (DSO) to the Senior Leadership Team within the Company</p><p>• Responsible for account reconciliation and analysis for balance sheet accounts including but not limited to cash and accounts receivable</p><p>• Research, review, obtain approval (as needed), and process credit memo requests, and support Project Management with customer billing inquiries; research unpaid or disputed amounts and engage Proposals & Contracts, Project Management, and Finance departments to lead resolution and correction of customer issues and billing errors</p><p>• Responsible for analyzing the creditworthiness of prospective and current customers and make recommendations for credit limit and payment terms.</p><p>• Examining credit history using credit agency tools (D& B) and evaluating potential risks</p><p>• Provide year-end support of auditor requirements, which may include research and reconciliation; perform additional assignments, as directed by Finance Manager</p><p>• Participate in efforts to achieve department and company goals</p><p>• Create and update suppliers</p><p>• Performs other duties as assigned</p><p>• Crosstrain within the accounting department</p><p><br></p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team on a contract basis in New Britain, Connecticut. This position requires a self-motivated individual with excellent customer service and administrative skills, who can effectively manage day-to-day operations while assisting with property showings. The role involves interacting with residents, contractors, and prospective tenants to ensure smooth communication and service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage front desk operations, ensuring a welcoming and organized environment.</p><p>• Schedule and conduct property showings, guiding prospective tenants through tours and addressing their questions.</p><p>• Maintain organized records and documentation related to leasing activities and administrative tasks.</p><p>• Collaborate with onsite managers to align daily schedules and operational needs.</p><p>• Respond to inquiries from residents, contractors, and prospective tenants via phone and email.</p><p>• Ensure timely data entry and updates in relevant systems, including leasing and scheduling platforms.</p><p>• Organize and maintain files, ensuring accessibility and accuracy of important documents.</p><p>• Assist with managing multi-line phone systems and directing calls appropriately.</p><p>• Provide concierge-style customer service to residents and guests, addressing concerns promptly.</p><p>• Demonstrate self-direction and the ability to multitask effectively in a fast-paced environment.</p>
We are looking for a dedicated and detail-oriented Part-Time Receptionist to join our team in Sandy Hook, Connecticut. This is a Contract-to-Permanent position that offers an opportunity to contribute to the smooth operation of our office while supporting clinicians and directors. The ideal candidate will demonstrate excellent organizational and interpersonal skills to ensure exceptional service for both clients and staff.<br><br>Responsibilities:<br>• Perform data entry tasks accurately using computer systems.<br>• Collect and process co-pays from clients in a timely manner.<br>• Manage client appointments effectively, including scheduling and rescheduling as needed.<br>• Uphold confidentiality and discretion in all interactions with clients and internal matters.<br>• Provide administrative support to the Clinical Director, Medical Director, and clinicians.<br>• Answer inbound calls professionally, addressing inquiries and redirecting as appropriate.<br>• Maintain the overall organization and efficiency of the office.<br>• Deliver exceptional customer service to clients and visitors.
