Add your latest resume to match with open positions.
1 result for Call Center Specialist in Hartford, CT
- Westbrook, CT
- onsite
- Temporary to Hire
- 22.8 - 26.4 USD / Hourly
- <p>osition Overview</p><p>We are seeking a professional, customer-focused <strong>Customer Service Representative</strong> to join our team. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate is a strong communicator, organized, and committed to delivering excellent service.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries by phone, email, chat, or in person</li><li>Resolve customer concerns in a timely, courteous, and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Escalate complex issues to the appropriate department as needed</li><li>Follow up with customers to confirm issue resolution and satisfaction</li><li>Support team goals related to response time, quality, and customer satisfaction</li></ul><p>Qualifications</p><ul><li>Prior customer service, call center, or administrative support experience preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Proficiency with Microsoft Office and customer relationship management systems</li><li>Strong attention to detail and organizational skills</li></ul><p>Preferred Qualifications</p><ul><li>Experience working in a high-volume customer support environment</li><li>Bilingual skills are a plus</li><li>Familiarity with CRM platforms and order entry systems</li></ul><p><br></p>
- 2026-06-17T00:00:00Z