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11 results for Call Center Specialist in Hartford, CT

Call Center Specialist

Holyoke, MA
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-01T19:23:45Z

Call Center Representative

Holyoke, MA
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-01T19:23:45Z

Customer Service Representative

Marlborough, CT
onsite
Temporary / Contract
18.14 - 20.16 USD / Hourly
Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul>Preferred Skills<ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul>
2026-04-21T19:43:44Z

Telecommunications Specialist

New Haven, CT
onsite
Temporary / Contract
35.00 - 44.00 USD / Hourly
We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry. Responsibilities:• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.• Develop and enhance system features to optimize performance and user experience.• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.• Support the integration and migration of users into upgraded communication platforms.• Ensure compliance with industry standards and regulations, including ICD codes.• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.
2026-04-07T15:04:38Z

Customer Service/Procurement Specialist

Wallingford, CT
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
Customer Service / Procurement SpecialistOur global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.Key Responsibilities:<ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul> Requirements:<ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul> This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.Apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-04-24T12:53:46Z

Customer Service Representative

Amherst, MA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when appropriate</li><li>Process orders, update account information, and maintain accurate records</li><li>Provide product, service, or billing information to customers</li><li>Track interactions and document details in internal systems</li><li>Collaborate with internal teams to ensure excellent service and follow-through</li><li>Support additional administrative or customer support tasks as needed</li></ul>
2026-04-28T17:28:51Z

Customer Service Coordinator

Manchester, CT
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
Customer Service CoordinatorDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is working with our client to find a Customer Service Coordinator to support a busy sales and operations environment. This position will play a central role in managing contract-related documentation, maintaining system accuracy, and helping ensure business processes run smoothly from order entry through ongoing account support. Responsibilities<ul><li>Provide administrative support related to customer contracts, sales activity, and account setup</li><li>Review agreements for completeness and enter key information into the company’s ERP platform</li><li>Maintain and update contract records, customer requirements, asset details, purchase orders, and related documentation</li><li>Track agreement revisions, operational updates, and other account changes to ensure data accuracy</li><li>Work cross-functionally with sales and operations teams to support workflow continuity and process compliance</li><li>Follow up with internal partners and customers to gather missing information and keep deliverables on schedule</li><li>Help uphold established procedures and ensure consistent handling of contract data and supporting records</li></ul> For immediate consideration, please apply today and/or email your resume to: Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-05-01T18:28:49Z

Collections Specialist

Cheshire, CT
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Cheshire, Connecticut. In this role, you will play a key part in managing accurate billing processes and ensuring timely collections while maintaining clear and effective communication with clients. This is an excellent opportunity to contribute your expertise in collections and accounting to a dynamic environment. Responsibilities: • Maintain accurate records of customer accounts in QuickBooks, including detailed notes on collections activities. • Provide accounting clerks with up-to-date lists of customers requiring collections follow-up. • Ensure accurate invoicing by thoroughly understanding client agreements, including contract terms, payment methods, and any third-party or subsidiary involvement. • Verify and supply all necessary documentation, such as signed contracts, sales orders, and work orders, to complete the invoicing process. • Review, edit, and validate billing documents to ensure they are accurate and complete before submission. • Submit invoices to customers in accordance with their specific requirements and preferences. • Confirm the correct tax status for all invoices to ensure compliance. • Address and resolve customer inquiries related to invoicing and collections in a timely manner. • Collaborate with the Accounting Manager on additional tasks and projects as needed.
2026-04-16T13:18:43Z

Claims Examiner

New Haven, CT
onsite
Temporary to Hire
32.00 - 35.00 USD / Hourly
We are seeking a detail-oriented Claims Examiner to join a fast-paced, customer-focused environment. This is a temporary, fully on-site opportunity where the Claims Examiner will manage claims from intake through resolution, ensuring accuracy, compliance, and excellent service throughout the lifecycle of each case.Key Details<ul><li>Service Type: Temporary to hire</li><li>Schedule: 5 days on-site</li><li>Hours: 8:30 AM – 5:00 PM EST</li><li>Location: New Haven, CT</li></ul>Responsibilities<ul><li>Manage workers’ compensation claims from setup through closure</li><li>Review claim and policy information to support investigations</li><li>Conduct thorough investigations, including gathering statements from claimants, insured parties, and medical providers</li><li>Determine claim compensability based on collected facts</li><li>Communicate claim decisions, including denials, to relevant stakeholders</li><li>Prepare detailed reports on investigations, settlements, and claim evaluations</li><li>Administer statutory medical and indemnity benefits in a timely manner</li><li>Set and adjust reserves within authority limits and recommend changes as needed</li><li>Monitor claim progress and recommend corrective actions to leadership</li><li>Coordinate with attorneys on hearings and litigation</li><li>Direct vendors such as nurse case managers and rehabilitation specialists</li><li>Ensure compliance with customer service standards and regulatory requirements</li><li>File necessary documentation with state agencies</li><li>Identify subrogation opportunities and support recovery efforts</li><li>Collaborate with internal teams to deliver high-quality claims handling</li></ul>
2026-04-02T18:43:43Z

Customer Service/Office Assistant

Enfield, CT
onsite
Permanent / Full Time
55000.00 - 65000.00 USD / Yearly
Customer Service/ Office Assistant Opportunity We are partnering with a well-established distributor that has been in business for over 50 years and has seen revenues double over the past year, with continued growth projected in the coming years. This company offers strong tenure, stability, and an excellent opportunity to join a growing customer service team. Key Responsibilities:<ul><li>Create orders from incoming requests</li><li>Answer calls and assist customers with order management</li><li>Provide estimates as needed</li><li>Process orders </li><li>Prepare shipping, delivery, and billing paperwork</li><li>Process purchase orders for vendors </li><li>Ad hoc projects within the department- looking for a jack of all trades!</li></ul> Why Apply:<ul><li>Strong company stability and growth</li><li>Good benefits, tenured culture</li><li>Ideal for early birds — hours are typically 7:00 AM to 3:00/4:00 PM range.</li></ul> If interested, please apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-04-24T19:03:58Z

Purchasing Agent

Stratford, CT
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a detail-oriented Purchasing Agent to support procurement operations and client service for a growing team in Stratford, Connecticut. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor coordination, quote preparation, and fast-moving service needs while maintaining accuracy and responsiveness. The person in this role will work closely with technicians, internal stakeholders, and suppliers to secure parts on time, support follow-up work, and help deliver a reliable customer experience. Responsibilities: • Prepare specialized client quotes based on technician input and deliver complete, accurate pricing information within one business day. • Compare supplier proposals, verify pricing and details, and select cost-effective purchasing options that align with job requirements. • Place orders early enough to support scheduled service work and confirm that materials for upcoming jobs are received on time. • Track open purchase orders, monitor part status, and maintain clear records for items assigned to technicians. • Partner with technicians to confirm scope, clarify part needs, and obtain approval before moving forward with substitute products recommended by vendors. • Review technician follow-up recommendations, create new work orders when needed, and coordinate with internal contacts to communicate next steps and estimates promptly. • Support warehouse planning by helping verify inventory and job materials for work scheduled at least one week in advance. • Respond to client and internal inquiries the same day whenever possible, provide regular updates, and escalate recurring service concerns to the appropriate technical resources. • Build strong vendor relationships, investigate recurring purchasing issues, and identify new supply sources and market trends that can improve service and retention.
2026-04-20T12:53:41Z