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1 result for Help Desk Support Manager in Harrisburg, PA

Camp Hill, PA
onsite
Contract / Temporary to Hire
21 - 24 USD / Hourly
We are seeking an energetic and motivated Customer Service Team Lead to support our call center operations in Camp Hill, Pennsylvania. This role is heavily focused on outbound calling, scheduling appointments for free estimates, and working hands-on alongside the team to support daily operations. The ideal candidate enjoys speaking with customers, staying organized, and helping keep the team running smoothly. Key Responsibilities:<ul><li>Make outbound calls to prospective customers to schedule appointments for free estimates</li><li>Support sales-related call efforts by confirming information and answering basic customer questions</li><li>Assist the call center team with daily tasks, call flow, and coverage as needed</li><li>Ensure appointments, notes, and customer information are accurately entered and maintained in the system</li><li>Handle customer questions or concerns in a professional and timely manner</li><li>Help monitor call activity and appointment flow to support daily goals</li><li>Collaborate with internal teams to ensure smooth scheduling and communication</li><li>Maintain a positive, team-oriented work environment</li><li>Follow company policies and procedures related to customer interactions and data handling</li></ul>
2026-04-16T00:00:00Z