Results for Customer Service Manager Jobs in Harrisburg, PA

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Customer Service Representative

Reading, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day. Responsibilities:• Coordinate transportation arrangements for units moving to and from external repair providers.• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.
2026-10-15T00:00:00Z

Service Coordinator

Camp Hill, PA
onsite
Permanent / Full Time
52000 - 62000 USD / Yearly
We are looking for a Service Coordinator to support daily service operations. This position blends administrative coordination, customer communication, and service support in a fast-paced environment. The ideal candidate is organized, comfortable working with multiple systems, and able to keep service activities moving accurately from intake through completion. Responsibilities:• Respond to incoming service requests and gather the information needed to route work efficiently.• Create quotes, acknowledgments, and other service-related documents with accuracy and attention to detail.• Coordinate the service calendar and work closely with supervisors to arrange technician schedules.• Open and maintain service job records, including order entry, supporting documentation, and job file preparation.• Send work assignments to field personnel and track the return of completed electronic service tickets.• Prepare inspection summaries, repair documentation, invoices, and warranty claim submissions for completed work.• Arrange travel logistics such as prepaid hotel accommodations for technicians requiring overnight stays.• Maintain organized paper and digital service records, process purchasing-related tasks, and assist with credit card receipt submission to accounting.• Support calibration tracking for measuring tools and test equipment while helping resolve customer questions or service concerns professionally.
2026-09-18T00:00:00Z

2 results for Customer Service Manager in Harrisburg, PA