Customer Service Manager Jobs in Harrisburg, PA

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Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience. Responsibilities:• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.
2026-11-03T00:00:00Z

Service Writer

Mechanicsburg, PA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Service Writer to support a busy onsite service department in Mechanicsburg, Pennsylvania. This position is ideal for someone who enjoys helping customers, managing high call volumes, and keeping service activity organized across multiple digital systems. The person in this role will serve as a key point of contact for service-related communication while ensuring work orders, invoicing, and scheduling details are handled accurately and efficiently. Responsibilities:• Respond to a high volume of incoming service calls and provide timely, attentive assistance to customers and internal teams.• Create, update, and manage work orders and related service documentation within online service platforms.• Enter service-related information accurately, including order details, invoice data, and customer updates, to maintain organized records.• Use platforms such as Eservice Tech, Extend, Outlook, and Microsoft Teams to coordinate daily service activity and communication.• Track hourly associate time through the designated time clock system and ensure supporting information is recorded correctly.• Make outbound calls as needed to confirm service details, provide updates, and resolve open items with customers or technicians.• Maintain clear communication with technicians and service personnel to support smooth scheduling and follow-up.• Deliver a positive customer experience by addressing questions clearly and helping move service requests to completion.
2026-11-06T00:00:00Z

2 results for Customer Service Manager in Harrisburg, PA