We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
<p>We are looking for an IT Support Engineer to deliver remote and onsite support for hybrid users. You’ll manage M365 environments, configure hardware, and automate common tasks through Intune and PowerShell.</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>Overview</strong></p><p> The Data Analyst will transform complex datasets into actionable business insights that drive strategic decision-making across departments. This role requires strong analytical skills, business acumen, and the ability to communicate findings clearly to both technical and non-technical audiences. The ideal candidate is comfortable working with large datasets, automating reporting, and collaborating cross-functionally to solve business problems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Collect, clean, and analyze data from multiple internal and external sources to support business operations and strategic initiatives.</li><li>Build, maintain, and optimize dashboards and reports in <strong>Power BI, Tableau, or Looker</strong> to visualize performance metrics and KPIs.</li><li>Perform data validation, quality checks, and root-cause analysis to ensure data accuracy and reliability.</li><li>Collaborate with business stakeholders to translate requirements into analytical deliverables and clear data-driven recommendations.</li><li>Develop and maintain SQL queries, scripts, and stored procedures for recurring and ad-hoc analysis.</li><li>Identify trends, patterns, and correlations within datasets to support forecasting and performance improvement initiatives.</li><li>Work closely with data engineering and IT teams to enhance data pipelines and ensure efficient data availability.</li><li>Present analytical findings through clear visualizations, executive summaries, and presentations tailored to business leaders.</li><li>Support automation of reporting processes to reduce manual effort and improve consistency.</li></ul><p><br></p>
Confidential SAP SD Functional Analyst – Atlanta Metro Area A privately held, multi-state distribution company headquartered in the Atlanta area is seeking a skilled SAP SD Functional Analyst to join its ERP team. This organization has recently completed a multi-year SAP S/4HANA implementation and is now focused on optimizing its sales and distribution processes across multiple business units. About the Role This is a permanent, on-site position supporting the Order-to-Cash (O2C) lifecycle within SAP. The ideal candidate will work closely with business stakeholders and technical teams to enhance system functionality, improve process efficiency, and support ongoing SAP initiatives. Key Responsibilities Configure and support SAP SD modules in S/4HANA. Collaborate with cross-functional teams (MM, FICO, WM) to deliver integrated solutions. Analyze business requirements and translate them into functional specifications. Support pricing conditions, billing, customer master data, and sales order processing. Participate in testing, documentation, and training activities. Qualifications 5+ years of SAP SD experience, including hands-on configuration. Strong understanding of the Order-to-Cash process. Experience with SAP S/4HANA and Fiori preferred. Ability to work in a collaborative, fast-paced environment. Excellent communication and problem-solving skills.
<p>Construction Resources is seeking a Business Analyst with a strong product ownership mindset to support continuous improvement across last mile delivery operations. This individual will work closely with business leaders and technical teams to translate operational needs into actionable solutions that enhance efficiency, visibility, and performance.</p><p>In this role, you’ll partner with dispatch, logistics, and IT teams to streamline routing, order fulfillment, and performance tracking using tools such as Samsara, DispatchTrack, and POS systems. You’ll own the full lifecycle of analysis — from discovery and requirement gathering to testing and rollout — ensuring alignment between stakeholders and development teams.</p><p>The ideal candidate is a self-starter who thrives in a fast-paced environment, can communicate effectively across departments, and is comfortable taking ownership of initiatives from concept through completion.</p><p><br></p><p>Key Responsibilities</p><ul><li>Partner with business stakeholders to gather requirements and understand operational challenges.</li><li>Lead documentation, process mapping, and UAT (User Acceptance Testing).</li><li>Translate business needs into user stories, acceptance criteria, and development priorities.</li><li>Recommend and implement process improvements to optimize last mile delivery workflows.</li><li>Act as a bridge between business users and technical teams to ensure successful product delivery.</li><li>Develop and maintain dashboards and reports to support operational decision-making.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Atlanta, Georgia. In this Contract-to-Permanent role, you will focus on improving last-mile delivery operations by bridging the gap between business needs and technical solutions. This position is ideal for someone who excels in agile environments and takes ownership of initiatives with a proactive mindset.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders to gather and analyze operational requirements.<br>• Develop roadmaps, user stories, and testing plans to support project objectives.<br>• Identify opportunities for process enhancements and propose actionable solutions.<br>• Document detailed requirements and oversee product development using tools such as Samsara and DispatchTrack.<br>• Manage the full lifecycle of business analysis, from initial discovery to final delivery.<br>• Serve as a communication bridge between technical teams and non-technical stakeholders.<br>• Facilitate executive meetings and provide clear updates on project progress.<br>• Conduct gap analyses to identify areas for improvement in delivery and logistics systems.<br>• Support agile project workflows and ensure alignment with business goals.
<p>We are seeking a detail-oriented and technically savvy Product Owner to join our IoT-based smart building automation product line. This role sits at the intersection of technology, design, and customer needs—connecting software development with business outcomes. You will work closely with engineering, product, and design teams to ensure technical vision is translated into actionable development deliverables that address real-world customer challenges in the HVAC and controls domain.</p><p>This position is ideal for someone with deep experience in HVAC systems, controls integration, and field operations who is now ready to bridge technical implementation and product strategy. The ability to understand both customer challenges on the commercial side and technical integration on the software side is critical.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the technical bridge between business and engineering, translating requirements into technical deliverables and user stories.</li><li>Collaborate with customers, developers, and product managers to identify pain points and create solutions that enhance building performance and connectivity.</li><li>Leverage your HVAC and controls expertise to guide integration efforts, including API connectivity (Salesforce and other enterprise systems).</li><li>Work with protocols such as Fox and other building automation technologies to ensure seamless interoperability.</li><li>Support data gathering, dissection, and extraction for system optimization and analytics.</li><li>Collaborate with global and cross-functional teams to deliver intuitive, high-performing, and scalable features.</li><li>Contribute to solutions that enhance energy efficiency, occupant comfort, and system visibility across large commercial building portfolios.</li></ul><p><br></p>
<p>A privately held, multi-state distribution company headquartered in the Atlanta metro area is seeking an experienced <strong>SAP FICO Functional Analyst</strong> to join its growing ERP team. This organization has recently completed a multi-year SAP S/4HANA rollout and is investing heavily in optimizing its financial systems and reporting capabilities.</p><p><strong>Why This Role?</strong></p><ul><li>Join a stable, family-owned business with a strong reputation in its industry.</li><li>Be part of a collaborative SAP team driving innovation and modernization.</li><li>Work on high-impact projects that directly support finance and executive leadership.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Configure and support SAP FI and CO modules within S/4HANA.</li><li>Collaborate with finance and accounting teams to gather requirements and deliver solutions.</li><li>Develop and maintain reports using SAP Query, Report Painter, and other tools.</li><li>Support month-end and year-end close processes, budgeting, and forecasting.</li><li>Troubleshoot and resolve issues across integrated modules (SD, MM, WM).</li></ul><p><br></p><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
