<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
<p>We are partnering with a client based in Duluth, GA that is looking to add a motivated and hands-on IT Support Technician to their team. This is a great opportunity for someone who enjoys working on the hardware side of IT, is eager to learn, and wants to grow their technical skill set in a supportive, team-oriented environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for end users, troubleshooting hardware and software issues</li><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)</li><li>Assist with software installation, configuration, and basic system maintenance</li><li>Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure</li><li>Support and troubleshoot Windows, Mac, and Linux operating systems</li><li>Assist with Active Directory user and device management</li><li>Support warehouse systems, including SAP/Latitude (prior experience not required; willingness to learn is important)</li><li>Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed</li></ul>
<p><strong>**Please note this role is onsite M-F in Sandy Springs, GA. Candidates that don't live in Metro Atlanta will not be considered for this position!**</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Help Desk Technician (Tier 1)</strong> to provide day-to-day technical support for corporate IT systems and infrastructure. This role involves assisting employees with hardware, software, and network issues, as well as supporting onboarding and offboarding processes. You’ll work on a mix of <strong>daily support tickets, walk-ups, remote troubleshooting</strong>, and occasional project work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for internal systems, hardware, and network infrastructure via walk-ups, tickets, email, IM, or phone</li><li>Install, upgrade, and support computer systems, software, peripherals, and multimedia conferencing solutions</li><li>Assist with server and networking infrastructure as needed</li><li>Handle <strong>onboarding and offboarding</strong> of users, including new hire setup</li><li>Offer facilities support for office locations, including building, telco, and ISP management</li><li>Participate in client's initiatives and project work as assigned</li></ul>
<p>The Business Systems Analyst will act as the bridge between business teams and Salesforce technical resources. This role focuses on requirements gathering, system configuration support, testing coordination, and ongoing platform optimization. The analyst will work closely with sales, service, and operations teams to ensure Salesforce solutions support real-world workflows.</p>
<p>Our client is seeking a <strong>Health Information Systems Business Analyst</strong> to support reporting and data analysis across multiple departments, with a primary focus on operations and compliance. </p><p><br></p><p>This is an excellent opportunity for a <strong>junior or entry-level candidate</strong> with strong SQL skills and an interest in healthcare, public safety, or operational reporting.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Build and maintain reports used by operations, leadership, marketing, and other departments</li><li>Partner with field operations and dispatch teams to analyze and validate data</li><li>Support <strong>911 compliance reporting</strong>, including identifying and resolving time discrepancies between crew documentation and dispatch records</li><li>Perform data validation and correction as needed to ensure accurate reporting</li><li>Create <strong>ad-hoc reports</strong> based on department needs</li><li>Review existing reports to determine what is useful, needed, or can be improved</li><li>Occasionally work with one-off Excel files, though most data comes directly from a SQL database</li></ul><p><br></p>
<p>This role supports enterprise ERP and operational systems across finance, accounting, and operations. The Business Analyst will partner closely with business stakeholders and IT to gather requirements, document processes, and support system enhancements and implementations. This is a hands-on role suited for someone who enjoys being close to the business and translating operational needs into technical solutions.</p>
We are looking for a skilled Product Analyst to join our team in Atlanta, Georgia. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions, ensuring the effective implementation of promotional strategies and system enhancements. This role offers the opportunity to work closely with stakeholders, analyze data, and drive impactful decisions.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to convert promotion planning needs into actionable system features and workflows.<br>• Evaluate promotional and optimization data to uncover trends, insights, and opportunities for better decision-making.<br>• Propose and implement process improvements to streamline and standardize trade promotion operations.<br>• Create detailed documentation to validate new business requirements and ensure clear communication across teams.<br>• Support testing, deployment, and training activities to facilitate successful adoption of new solutions.<br>• Advocate for change by guiding teams through the adoption of innovative tools, processes, and methodologies.
Client based near Tucker, GA is looking for a Data Engineer to join a small, high-performing data team of four. This is a hands-on, highly visible role where you will play a critical part in shaping the organization’s data strategy and supporting core operational and analytics systems during a transformative period. You will have the opportunity to directly influence business decisions, design innovative solutions, and make a measurable impact from day one. <br> In this role, you will collaborate closely with Data Analysts, Product Owners, and business stakeholders to design, build, and maintain data pipelines, models, and infrastructure. The environment is fast-paced, collaborative, and tech-forward, with a strong focus on SQL, Tableau, and API-based data integrations. While each Data Engineer owns specific areas of responsibility, cross-training ensures a deep understanding of end-to-end data flows across the organization, giving you broad exposure and detail oriented growth. <br> Key Responsibilities: <br> Design, build, and maintain scalable data pipelines, models, and databases that support analytics and business operations Write, optimize, and maintain complex SQL queries, stored procedures, and triggers Manage data ingestion from APIs and multiple internal and external systems Support data visualization and analytics initiatives using Tableau (Power BI experience also valuable) Ensure data accuracy and troubleshoot issues in reporting, extraction, and warehousing Partner with business and operational teams to translate requirements into actionable data solutions Participate in meetings to drive process improvements and operational efficiencies Provide technical guidance and mentorship to Data Analysts on best practices and prioritization Assist with data governance, performance optimization, and analytics enablement Develop tools, datasets, and processes that streamline business operations Create and maintain clear technical and process documentation Support end users with troubleshooting related to data tools and analytics platforms
We are looking for a skilled Business Analyst to join our team in Atlanta, Georgia. In this Contract-to-Permanent role, you will focus on improving last-mile delivery operations by bridging the gap between business needs and technical solutions. This position is ideal for someone who excels in agile environments and takes ownership of initiatives with a proactive mindset.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders to gather and analyze operational requirements.<br>• Develop roadmaps, user stories, and testing plans to support project objectives.<br>• Identify opportunities for process enhancements and propose actionable solutions.<br>• Document detailed requirements and oversee product development using tools such as Samsara and DispatchTrack.<br>• Manage the full lifecycle of business analysis, from initial discovery to final delivery.<br>• Serve as a communication bridge between technical teams and non-technical stakeholders.<br>• Facilitate executive meetings and provide clear updates on project progress.<br>• Conduct gap analyses to identify areas for improvement in delivery and logistics systems.<br>• Support agile project workflows and ensure alignment with business goals.
<p>Position Overview</p><p>We are seeking a <strong>Data Analyst</strong> to support business decision-making through data analysis, reporting, and visualization. This role will work closely with business stakeholders and technical teams to transform raw data into meaningful insights using SQL and data visualization tools such as <strong>Tableau or Power BI</strong>.</p><p>The ideal candidate is analytical, detail-oriented, and comfortable working with large datasets in a fast‑paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Write and optimize <strong>SQL queries</strong> to extract, analyze, and validate data from relational databases</li><li>Design, build, and maintain <strong>dashboards and reports</strong> using Tableau, Power BI, or similar tools</li><li>Translate business requirements into analytical solutions and clear visualizations</li><li>Identify trends, patterns, and insights to support operational and strategic decision-making</li><li>Ensure data accuracy, consistency, and reliability across reports</li><li>Collaborate with business partners, data engineers, and other analysts to define metrics and KPIs</li><li>Document processes, logic, and reporting standards as needed</li></ul>
