We are looking for a skilled Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical assistance and support across multiple locations within Fulton County, ensuring smooth operations and resolving IT-related issues. This is a Contract-to-permanent opportunity within the local government sector, offering an excellent chance to contribute to public services while developing your career.<br><br>Responsibilities:<br>• Provide comprehensive desktop support across multiple locations, addressing hardware and software issues to maintain operational efficiency.<br>• Configure, troubleshoot, and maintain computer systems, including Apple devices, Dell technologies, and other hardware.<br>• Manage and support Active Directory environments, ensuring secure and efficient user access.<br>• Utilize Cisco and Citrix technologies to support network and remote access solutions.<br>• Implement and oversee backup technologies to safeguard data and ensure recovery capabilities.<br>• Perform configuration management tasks to ensure systems are properly set up and maintained.<br>• Collaborate with team members to resolve complex technical issues and deliver timely solutions.<br>• Conduct routine system checks and provide proactive maintenance to prevent disruptions.<br>• Document technical processes and solutions for reference and training purposes.<br>• Support database-related tasks, ensuring data integrity and accessibility.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Atlanta, Georgia. This role involves providing comprehensive IT support for restaurant locations, addressing hardware, network, and software-related issues. Strong communication skills, a proactive attitude, and a willingness to learn are essential for success in this position.<br><br>Responsibilities:<br>• Deliver timely and effective IT support to restaurant staff, ensuring minimal disruption to daily operations.<br>• Diagnose and resolve hardware, software, and network issues across restaurant locations.<br>• Maintain and troubleshoot desktop hardware, including PCs and workstations.<br>• Configure, image, and deploy desktops and laptops with Windows 10 operating systems.<br>• Manage user accounts, permissions, and security settings using Active Directory.<br>• Provide guidance and training to staff on the use of IT systems and equipment.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Document and track support requests, resolutions, and equipment inventory.<br>• Ensure compliance with company IT policies and security protocols.<br>• Assist with the setup and maintenance of restaurant-specific technology systems.
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Robert Half HR Solutions is currently partnering with a client in Peachtree City that is looking to add an HRIS Analyst to their team. This is an excellent opportunity to grow your career with an organization that is well-known for prioritizing development and innovation. The ideal candidate will have a strong technical background in HR systems and data, with a proactive approach to problem-solving and systems optimization.</p><p><br></p><p>Key Responsibilities:</p><p>•HR Systems Support: Manage, troubleshoot, maintain, and enhance HRIS modules and functions across the organization, ensuring streamlined operations and efficiency.</p><p>•Systems Configuration: Configure and optimize HR systems to meet business requirements and enhance user experience, ensuring alignment with workflow processes.</p><p>•Data Integration: Collaborate with internal and external teams to design and implement data integrations between HR systems, ensuring seamless data flow and interoperability.</p><p>•Data Auditing: Perform regular audits of HR data to ensure accuracy across the systems while maintaining compliance and data integrity.</p><p>•HRIS Training: Conduct training sessions for HRIS users, addressing technical questions and empowering team members to utilize systems effectively.</p><p>•Reporting & Analytics: Generate and analyze reports from HRIS platforms to provide actionable insights to HR leadership and other stakeholders.</p><p><br></p>
<p>We are seeking a <strong>Technical Business Analyst</strong> with experience in building custom software solutions, integrations, and performing business analysis. This role involves working with a global digital team to deliver technology solutions that meet client needs. The ideal candidate is a strong communicator, critical thinker, and has a solid understanding of technology and Agile practices. This is a 6 month contract-to-hire role with our client in Alpharetta, GA (3 days onsite, 2 days remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Gather and translate business requirements into technical specifications.</li><li>Document requirements, process flows, and user stories.</li><li>Facilitate Agile ceremonies and manage project scope, budget, and timelines.</li><li>Collaborate with data engineers on integrations and testing.</li><li>Support UAT, training, and create user documentation.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Atlanta, Georgia. In this Contract-to-Permanent role, you will focus on improving last-mile delivery operations by bridging the gap between business needs and technical solutions. This position is ideal for someone who excels in agile environments and takes ownership of initiatives with a proactive mindset.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders to gather and analyze operational requirements.<br>• Develop roadmaps, user stories, and testing plans to support project objectives.<br>• Identify opportunities for process enhancements and propose actionable solutions.<br>• Document detailed requirements and oversee product development using tools such as Samsara and DispatchTrack.<br>• Manage the full lifecycle of business analysis, from initial discovery to final delivery.<br>• Serve as a communication bridge between technical teams and non-technical stakeholders.<br>• Facilitate executive meetings and provide clear updates on project progress.<br>• Conduct gap analyses to identify areas for improvement in delivery and logistics systems.<br>• Support agile project workflows and ensure alignment with business goals.
We are looking for a skilled Cloud CX Analyst to join our dedicated services team in Atlanta, Georgia. This is a long-term contract position, ideal for a candidate with strong expertise in customer relationship management systems and cloud platforms. The role requires a proactive individual capable of analyzing business processes and collaborating across teams to deliver exceptional solutions.<br><br>Responsibilities:<br>• Develop and implement comprehensive product plans that align with business goals and vision.<br>• Build strong relationships with key stakeholders to integrate business rules into product design.<br>• Collaborate with agile development teams to ensure seamless design and development processes.<br>• Maintain focus on user experience and interface integrity throughout the product lifecycle.<br>• Oversee testing phases during development and address issues promptly to reduce defects.<br>• Manage business expectations and proactively address concerns while proposing effective solutions.<br>• Support user acceptance testing by providing guidance and resolving issues efficiently.<br>• Communicate updates and ensure alignment with stakeholders, leadership, and team members.<br>• Lead and manage technology projects, coordinating tasks across teams and business units.<br>• Demonstrate commitment to fostering an inclusive and diverse team culture.
