We are looking for a skilled Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical assistance and support across multiple locations within Fulton County, ensuring smooth operations and resolving IT-related issues. This is a Contract-to-permanent opportunity within the local government sector, offering an excellent chance to contribute to public services while developing your career.<br><br>Responsibilities:<br>• Provide comprehensive desktop support across multiple locations, addressing hardware and software issues to maintain operational efficiency.<br>• Configure, troubleshoot, and maintain computer systems, including Apple devices, Dell technologies, and other hardware.<br>• Manage and support Active Directory environments, ensuring secure and efficient user access.<br>• Utilize Cisco and Citrix technologies to support network and remote access solutions.<br>• Implement and oversee backup technologies to safeguard data and ensure recovery capabilities.<br>• Perform configuration management tasks to ensure systems are properly set up and maintained.<br>• Collaborate with team members to resolve complex technical issues and deliver timely solutions.<br>• Conduct routine system checks and provide proactive maintenance to prevent disruptions.<br>• Document technical processes and solutions for reference and training purposes.<br>• Support database-related tasks, ensuring data integrity and accessibility.
This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk Technician provides frontline technical support to end users across the organization. Responsibilities include troubleshooting common hardware and software issues, assisting with password resets and access requests, installing standard applications, documenting tickets, and escalating more complex problems to higher-tier teams. The ideal candidate demonstrates strong communication, professionalism, and a customer-first mindset.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.
<p>Robert Half HR Solutions is currently partnering with a client in the Smyrna, GA area that is looking for an experienced HRIS Analyst to join their team in the Smyrna, GA area. In this role, you will play a key part in managing and optimizing their Human Resources Information Systems (HRIS) to ensure efficient and accurate operations. This position offers an opportunity to collaborate with a dynamic HR team and contribute to the organization's success through technology and process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and update HRIS systems (UKG) to ensure accurate data entry and record management.</p><p>• Analyze system performance and identify opportunities for improvement or optimization.</p><p>• Provide technical support and training to HR staff on the effective use of HRIS tools.</p><p>• Collaborate with HR and IT teams to implement system upgrades and new features.</p><p>• Develop and generate reports from HRIS to support decision-making and strategic planning.</p><p>• Ensure system compliance with organizational policies and legal requirements.</p><p>• Monitor data integrity and troubleshoot issues to maintain system reliability.</p><p>• Coordinate with external vendors for system enhancements or technical support.</p><p>• Document system processes and procedures for reference and training purposes.</p><p>• Assist in the integration of HRIS with other organizational systems when required.</p>
<p>What You’ll Be Doing:</p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p>Our client in Metro Atlanta is seeking a skilled Systems Analyst to join their team and help strengthen the company’s technology environment. The ideal candidate will evaluate current systems, optimize network and infrastructure performance, and support key platforms across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Assess and improve IT systems, networks, and infrastructure.</li><li>Manage and support Microsoft SQL Server and SAP SQL environments.</li><li>Administer Microsoft 365 (users, security, applications).</li><li>Troubleshoot system and network issues; perform root-cause analysis.</li><li>Collaborate with teams to implement technical solutions.</li><li>Maintain documentation and follow best practices.</li></ul><p><br></p>
We are looking for a skilled Product Analyst to join our team in Atlanta, Georgia. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions, ensuring the effective implementation of promotional strategies and system enhancements. This role offers the opportunity to work closely with stakeholders, analyze data, and drive impactful decisions.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to convert promotion planning needs into actionable system features and workflows.<br>• Evaluate promotional and optimization data to uncover trends, insights, and opportunities for better decision-making.<br>• Propose and implement process improvements to streamline and standardize trade promotion operations.<br>• Create detailed documentation to validate new business requirements and ensure clear communication across teams.<br>• Support testing, deployment, and training activities to facilitate successful adoption of new solutions.<br>• Advocate for change by guiding teams through the adoption of innovative tools, processes, and methodologies.
We are looking for a skilled Cloud CX Analyst to join our dedicated services team in Atlanta, Georgia. This is a long-term contract position, ideal for a candidate with strong expertise in customer relationship management systems and cloud platforms. The role requires a proactive individual capable of analyzing business processes and collaborating across teams to deliver exceptional solutions.<br><br>Responsibilities:<br>• Develop and implement comprehensive product plans that align with business goals and vision.<br>• Build strong relationships with key stakeholders to integrate business rules into product design.<br>• Collaborate with agile development teams to ensure seamless design and development processes.<br>• Maintain focus on user experience and interface integrity throughout the product lifecycle.<br>• Oversee testing phases during development and address issues promptly to reduce defects.<br>• Manage business expectations and proactively address concerns while proposing effective solutions.<br>• Support user acceptance testing by providing guidance and resolving issues efficiently.<br>• Communicate updates and ensure alignment with stakeholders, leadership, and team members.<br>• Lead and manage technology projects, coordinating tasks across teams and business units.<br>• Demonstrate commitment to fostering an inclusive and diverse team culture.
This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk II Technician supports escalated user issues that require deeper troubleshooting and technical expertise. This role handles account administration, permissions, O365 issues, workstation configuration, VPN access, and intermediate networking problems. The position works closely with Tier III, Desktop, and Systems teams to ensure timely resolution and high-quality service.
<p>We are working closely with a client based in Atlanta who is seeking a Web Developer to design, build, and support scalable web applications. This role focuses on the OutSystems Low-Code platform, AngularJS, .NET REST APIs, Python REST services, and SQL. You’ll collaborate with internal teams and partner companies to enhance in-house applications and deliver meaningful business value.</p><p><br></p><p>Responsibilities</p><ul><li>Develop and maintain web applications using OutSystems, AngularJS, .NET, Python, and SQL.</li><li>Collaborate with analysts, project managers, developers, and partners to define and deliver effective solutions.</li><li>Enhance existing applications to improve performance, reliability, and user experience.</li><li>Troubleshoot complex production issues using log analysis, source code review, and data diagnostics.</li><li>Participate in code reviews and maintain clear, accurate technical documentation.</li><li>Use SQL queries and data analysis to support reporting and business decision-making.</li><li>Ensure all solutions comply with internal policies, security standards, and SOX requirements.</li></ul><p><br></p><p><br></p>
<p>We are seeking a Power BI Developer to design, develop, and maintain business intelligence dashboards and reports using Microsoft Power BI. This role will work closely with business stakeholders to gather requirements, create effective reporting solutions, and provide ongoing support to ensure the success of the BI platform.</p><p><br></p><p>Responsibilities</p><ul><li>Design, develop, and enhance dashboards, reports, and analytics solutions using Power BI and DAX.</li><li>Collaborate with Business Analysts and stakeholders to understand reporting and data needs.</li><li>Provide ongoing support, troubleshooting, and user assistance for BI solutions.</li><li>Create and maintain documentation for data models and report definitions.</li><li>Analyze data to identify trends, insights, and opportunities for business value.</li><li>Stay current with Power BI and related technologies and recommend platform improvements.</li></ul><p><br></p><p><br></p>
Duties & Responsibilities:<br><br>· Design, develop, and maintain scalable web applications using OutSystems, AngularJS, .NET REST APIs, Python REST services, and SQL databases.<br><br>· Collaborate with business analysts, project managers, developers, and partner companies to gather requirements, design solutions, and deliver robust, high-quality applications.<br><br>· Review and enhance existing applications and processes to improve efficiency, reliability, and user experience.<br><br>· Troubleshoot, analyze, and resolve complex production issues related to performance, data integrity, and application errors by reviewing logs, source code, and data.<br><br>· Participate in design and code reviews, providing constructive feedback to peers to ensure best practices and code quality.<br><br>· Create and maintain technical documentation, including requirements, design specifications, and testing procedures.<br><br>· Utilize data analysis and SQL queries to support business reporting and decision-making.<br><br>· Ensure solutions are compliant with internal policies, security standards, and SOX requirements.<br><br>· Actively contribute to the continuous improvement of development processes, coding standards, and best practices.<br><br>· Demonstrate initiative, prioritize tasks, and meet project deadlines in a fast-paced environment.<br><br><br>Basic Qualifications:<br><br>· Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent experience.<br><br>· Minimum 3 years of experience in web/application development.<br><br>· At least 1 year of detail oriented experience with OutSystems Low-Code platform, including application design, data modeling, and integration.<br><br>· Hands-on experience developing with AngularJS for dynamic web interfaces.<br><br>· Minimum 3 years of experience with .NET REST API development and integration.<br><br>· Experience developing RESTful services in Python.<br><br>· Strong knowledge of SQL database design, development, and query optimization.<br><br>· Experience with version control systems (e.g., git), DevOps tools, and modern development environments (e.g., Visual Studio, VS Code).<br><br>· Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, including partner companies.<br><br>· Strong analytical and troubleshooting skills, with a commitment to quality and continuous improvement.<br><br>· Ability to work both independently and as part of a team, prioritizing and managing multiple tasks.<br><br>· Experience with additional modern front-end frameworks (e.g., Angular, React) preferred.<br><br>· Familiarity with OutSystems, other low-code platforms or integration tools preferred.<br><br>· Experience working with partner companies or external vendors on joint development projects preferred.<br><br>· Advanced knowledge of integration technologies (REST, SOAP, XML, JSON) preferred.
