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3 results for Desktop Support Analyst in Atlanta, GA

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Patient Support Associate

Kennesaw, GA
onsite
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Patient Support Associate to support front-desk and patient registration operations for a non-profit healthcare setting. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing administrative workflows, and maintaining a welcoming clinic experience. The person in this role will coordinate patient intake, scheduling, payment processing, and records support while working closely with students, faculty, and clinical staff. Success in this position requires strong judgment, attention to detail, and a strong commitment to service. Responsibilities: • Welcome patients and visitors with a courteous, detail-oriented approach while providing clear information about services, care processes, and clinic resources. • Manage check-in and check-out activities, including arranging return visits, preparing required paperwork, and ensuring patient information is accurately entered into the electronic system. • Receive copays, deductibles, and outstanding balances at the time of service, issue receipts, and record transactions correctly. • Reconcile daily cash and payment activity by matching collected funds to batch totals and system-generated reporting. • Organize, update, and file patient documentation so records remain complete, accurate, and easy to retrieve. • Work with other clinic departments to route records appropriately and safeguard confidential information in accordance with applicable regulations. • Support the creation of operational or clinic-related reports as requested by leadership or departmental staff. • Keep reception and office spaces orderly and report malfunctioning equipment or facility issues promptly. • Contribute to special assignments and provide dependable support on additional projects or evolving departmental needs.
2026-07-14T00:00:00Z