Add your latest resume to match with open positions.

4 results for Desktop Support Analyst in Atlanta, GA

Help Desk/Desktop Support Analyst

Lithonia, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset. Responsibilities: • Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools. • Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments. • Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments. • Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees. • Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations. • Route more advanced or specialized technical problems to senior IT team members when additional expertise is required. • Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users. • Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues. • Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.
2026-08-12T00:00:00Z

IT Support Analyst

Norcross, GA
onsite
Temporary / Contract
27 - 30 USD / Hourly
OverviewOur client is looking for a Systems & Support Analyst to join their IT team in Peachtree Corners. This is a hands-on support role supporting approximately 1,000+ end users across multiple branch locations. The ideal candidate will have a strong help desk/service desk background, excellent troubleshooting skills, and experience supporting Microsoft technologies in a fast-paced environment.This position is being added to restore a four-person service desk team and offers the opportunity to work in a collaborative, laid-back culture where team members enjoy what they do while delivering excellent customer support. Responsibilities<ul><li>Provide Tier 1 and Tier 2 end-user support via phone, email, ticketing system, walk-ups, and remote support</li><li>Manage and resolve incidents, requests, and service tickets</li><li>Troubleshoot Windows 10/11 desktops, laptops, software, and peripheral issues</li><li>Support user account administration, including Active Directory provisioning, deprovisioning, password resets, and access management</li><li>Assist users with Microsoft 365, Outlook, OneDrive, SharePoint, Teams, and Zoom</li><li>Troubleshoot VPN, Adobe, email, printer, scanner, and card reader issues</li><li>Provide initial network troubleshooting for branch connectivity issues and coordinate with vendors or infrastructure teams as needed</li><li>Monitor remote locations utilizing Meraki networking solutions</li><li>Create and maintain technical documentation and knowledge base articles</li><li>Support onboarding and offboarding activities</li><li>Deliver outstanding customer service while adhering to IT support best practices</li></ul>*Please note: This position is onsite Monday-Friday in Peachtree Corners, GA. Please don't apply to this posting if you're not already local to metro Atlanta and willing to work onsite
2026-09-01T00:00:00Z

IT Support Analyst

Norcross, GA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an IT Support Analyst to provide dependable technical support for site personnel in Norcross, Georgia. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining a stable desktop environment. The role will focus on hands-on assistance across hardware, software, user accounts, and workplace productivity tools while helping keep support processes well documented. Responsibilities: • Oversee incoming support requests through ticketing platforms such as Jira, ServiceNow, or similar systems, ensuring issues are tracked, prioritized, and resolved in a timely manner. • Diagnose and resolve desktop and laptop issues in Windows 10 and Windows 11 environments, including operating system, connectivity, and general user support concerns. • Monitor remote site technology using network management tools such as Meraki and respond to alerts or service interruptions as needed. • Coordinate support for printers, copiers, scanners, and card readers, working directly with vendors when escalation or maintenance is required. • Administer user accounts and access permissions through Active Directory Users and Computers, including account updates and basic user management tasks. • Provide application support for business software such as Adobe products and other company-used platforms to help employees remain productive. • Assist users with email and messaging issues through Exchange Admin Center and support Microsoft Office tools including Outlook, OneDrive, and SharePoint. • Create and maintain clear knowledge base documentation to capture troubleshooting steps, common solutions, and support procedures for ongoing team use.
2026-09-02T00:00:00Z

Service Management Center Analyst - Overnight Shift

Alpharetta, GA
onsite
Temporary / Contract
26 - 30 USD / Hourly
Service Management Centre (SMC) AnalystLocation: Hybrid/Onsite (as required) - Alpharetta, GADuration: 6-12 Month Contract (Potential for Conversion)Pay Rate: $26 - $30/hr (only on W2)Shift: Thursday - Monday | 12:00 AM - 8:30 AM About the OpportunityOur client is transforming its Service Management Centre (SMC) from a traditional monitoring-focused operation into a modern Operational Command Center responsible for service reliability, major incident response, root cause analysis, and continuous service improvement.This is an opportunity to join a team that sits at the heart of enterprise technology operations, partnering with engineering teams, cloud providers, service owners, and business stakeholders to maintain the stability and resilience of mission-critical services.We're seeking an efficient, analytical individual who thrives in high-pressure environments, enjoys solving complex problems, and wants to help shape the future of IT operations rather than simply monitor alerts.What You'll Be DoingMajor Incident & Operational Response<ul><li>Serve as the central coordination point during production incidents and service disruptions.</li><li>Lead major incident response activities and drive restoration efforts to resolution.</li><li>Coordinate technical teams across multiple support groups.</li><li>Evaluate business impact and ensure timely escalation of critical issues.</li><li>Facilitate incident bridge calls and maintain situational awareness throughout the incident lifecycle.</li><li>Deliver clear and effective communications to both technical and business stakeholders.</li></ul>Service Stability & Production Operations<ul><li>Monitor the health, availability, and performance of critical business services.</li><li>Analyze events, alerts, and operational trends to identify service-impacting issues.</li><li>Coordinate proactive remediation efforts to minimize risk and business disruption.</li><li>Support production environments spanning cloud, hybrid, and on-premises technologies.</li></ul>IT Service Management<ul><li>Support ITIL-based processes including:</li><li>Incident Management</li><li>Major Incident Management</li><li>Maintain accurate documentation and records within ServiceNow.</li><li>Promote operational excellence and process adherence.</li></ul>Problem Management & Root Cause Analysis<ul><li>Lead Root Cause Analysis (RCA) activities following major incidents.</li><li>Facilitate post-incident reviews and lessons-learned sessions.</li><li>Partner with technical teams to identify underlying causes and corrective actions.</li></ul>Continuous Improvement<ul><li>Challenge inefficient operational processes and recommend improvements.</li><li>Participate in automation and operational maturity initiatives.</li><li>Contribute to the future design and evolution of the Service Management Centre.</li></ul>
2026-09-03T00:00:00Z