We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.</p><p>Responsibilities:</p><p>• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.</p><p>• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.</p><p>• Collaborate with the team daily to review and discuss lead quality and client needs.</p><p>• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.</p><p>• Maintain accurate records and documentation for client interactions and lead management.</p><p>• Ensure adherence to protocols and processes for lead intake and follow-up.</p><p>• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.</p><p>• Support administrative tasks as needed to streamline operations and enhance productivity.</p><p>• Coordinate with internal teams to ensure seamless handling of client information.</p><p>• Uphold confidentiality and sensitivity when dealing with client data.</p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>Robert Half HR Solutions is currently partnering with a client that is looking to add a Benefits Administrator to their team. The Benefits Administrator will support 1400+ employees across multiple states. The experienced, detail-oriented Benefits Administrator will manage and administer all aspects of their employee benefits programs. This is a sole contributor role responsible for oversight and day-to-day execution of their medical, dental, vision, disability, and leave management plans, serving as the primary point of contact for all employee benefits queries.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sole Benefits Administration:</strong> Own all aspects of employee benefits management in-house for 1,400 employees across multiple states.</li><li><strong>Plan Oversight:</strong> Administer medical, dental, vision, and disability plans. Troubleshoot issues, process enrollments/changes/terminations, and maintain data accuracy.</li><li><strong>Leave Management:</strong> Oversee all leaves of absence (LOA), FMLA, and ADA processes internally—assess eligibility, prepare and send required letters, monitor cases (typically 5–8 employees out at a time), and maintain compliance documentation.</li><li><strong>Workers’ Comp Coordination:</strong> Interface with the workers’ compensation vendor and coordinate integration of claims leading to FMLA or ADA cases.</li><li><strong>Open Enrollment:</strong> Lead the annual benefits open enrollment process, ensuring smooth execution, accurate communications, and data integrity.</li><li><strong>Carrier Feeds/EDI Integration:</strong> Manage carrier data feeds, troubleshoot errors, and serve as the liaison with plan carriers.</li><li><strong>Invoice Reconciliation:</strong> Review, reconcile, and process benefits invoices. Resolve discrepancies and support finance with reporting.</li><li><strong>Employee Education & Support:</strong> Serve as the subject matter expert and first point of contact for all employee questions regarding benefits, providing education and customer support as needed.</li></ul><p><br></p><p>This is a great opportunity to join a growing organization and work for a dynamic HR Leader!</p><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
<p>Our client is seeking a Full Time/Direct Hire Content Specialist to join their team in Atlanta. This role requires candidates to be in office a minimum of 3 days per week. </p><p><br></p><p>We are looking for a Content Specialist to develop, write, and manage engaging content that strengthens our brand presence and supports marketing initiatives. This role will translate complex or technical topics into clear, approachable content that connects with our audience across multiple channels. The ideal candidate is a strong storyteller who understands how content influences awareness, engagement, and conversion throughout the customer or patient journey.</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Suwanee, Georgia. In this long-term contract position, you will play a pivotal role in managing customer accounts and ensuring accurate financial records. If you have a strong background in accounts receivable and are passionate about maintaining precise documentation, we encourage you to apply.<br><br>Responsibilities:<br>• Generate and distribute customer invoices and account statements in an accurate and timely manner.<br>• Reconcile customer accounts to ensure all transactions are recorded correctly.<br>• Maintain and update accounts receivable records, including payment documentation and account statuses.<br>• Investigate and resolve discrepancies or irregularities in customer accounts.<br>• Collaborate with internal teams to ensure ledger and journal updates are complete and accurate.<br>• Provide shared services support across various affiliated entities to streamline processes.<br>• Assist with general accounting tasks as needed to support the department.<br>• Prepare custom reports and complete assignments as directed by the Accounts Receivable Manager.
We are looking for a creative and detail-oriented Marketing Specialist to join our team in Duluth, Georgia. In this role, you will oversee the development and execution of marketing initiatives designed to enhance brand visibility and drive engagement across various digital platforms. Your expertise in campaign management and digital marketing strategies will play a key role in achieving our business goals.<br><br>Responsibilities:<br>• Develop and implement marketing campaigns to effectively promote products or services.<br>• Manage email campaigns, ensuring content aligns with brand messaging and drives customer engagement.<br>• Collaborate with cross-functional teams to coordinate and execute marketing activities.<br>• Design and produce creative assets using Adobe Creative Cloud tools for digital and print use.<br>• Monitor campaign performance and analyze data to optimize strategies and improve results.<br>• Conduct market research and stay updated on industry trends to inform marketing decisions.<br>• Maintain a consistent brand presence across all digital channels, including social media.<br>• Assist in creating and managing budgets for marketing initiatives.<br>• Provide regular reports on campaign effectiveness and propose actionable recommendations.
We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this hybrid role, you will work both onsite and remotely to ensure efficient management of accounts and resolution of payment discrepancies. This is a long-term contract position offering an excellent opportunity for career growth in a dynamic environment.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 60 accounts, ensuring timely collection of payments.<br>• Investigate and resolve pricing discrepancies and other account issues through research and effective communication.<br>• Conduct regular follow-up calls with clients to address overdue payments and maintain strong business relationships.<br>• Utilize Excel to track, analyze, and report on account statuses and collection efforts.<br>• Collaborate with internal teams to streamline billing processes and ensure accuracy.<br>• Maintain detailed records of collection activities and account communications.<br>• Adhere to company policies and procedures while meeting collection targets.<br>• Monitor account trends and recommend strategies to improve collection rates.<br>• Provide support for audits and compliance reviews related to accounts receivable.<br>• Work in a hybrid schedule, balancing onsite and remote work effectively.
We are looking for a skilled Collections Specialist to join our team in Atlanta, Georgia. This is a long-term contract opportunity that offers a hybrid work schedule, combining both in-office and remote work. The ideal candidate will manage a portfolio of accounts, ensuring timely collections and resolving discrepancies efficiently.<br><br>Responsibilities:<br>• Contact customers to collect outstanding payments and resolve pricing deductions.<br>• Investigate and address account discrepancies through thorough research.<br>• Manage a portfolio of 60 accounts and ensure they are handled effectively.<br>• Utilize Excel to organize data and track collection activities.<br>• Maintain accurate and up-to-date records of billing and payment statuses.<br>• Collaborate with internal teams to resolve disputes and improve processes.<br>• Analyze account data to identify trends and recommend solutions.<br>• Ensure compliance with company policies and collection procedures.<br>• Provide regular updates on account statuses and collection progress to leadership.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Atlanta, Georgia. In this hybrid role, you will play a crucial part in managing account discrepancies, ensuring timely payments, and maintaining effective communication with clients. This position offers flexibility with three days onsite and two remote workdays each week.<br><br>Responsibilities:<br>• Perform collection activities to recover outstanding balances from commercial and consumer accounts.<br>• Investigate and resolve pricing discrepancies and other issues impacting payments.<br>• Manage a portfolio of approximately 60 accounts, ensuring compliance with company policies.<br>• Conduct research to identify and resolve account discrepancies effectively.<br>• Collaborate with clients to negotiate payment terms and address billing concerns.<br>• Utilize Excel to track account activities and maintain accurate records.<br>• Communicate regularly with team members and clients to ensure smooth workflow.<br>• Adhere to scheduled working hours and hybrid work arrangements.<br>• Maintain professionalism during all interactions with clients and stakeholders.<br>• Ensure timely and accurate reporting of collection activities to management.
