<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>About the Role</strong></p><p>As a <strong>Business Analyst II</strong>, you will design and implement scalable reporting platforms, define and track reliable metrics, and build self-service analysis tools to support the growing demand for data. Your work will have an immediate impact on business decision-making and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and analyze data across business functions to establish relationships between multiple data sources.</li><li>Provide actionable insights to uncover product improvement opportunities.</li><li>Develop scripts to process data for business analysis, reporting, and optimization.</li><li>Generate composite queries to dive deep into business-related issues.</li><li>Build dashboards and reporting tools for compliance and performance tracking.</li></ul>
<p>This role serves as a senior-level liaison between business stakeholders, product teams, and engineering. The Senior Technical Business Analyst will lead requirements gathering for complex systems supporting payments, billing, e-commerce, healthcare, or enterprise platforms. The role involves translating high-level business objectives into detailed functional and technical requirements, process flows, and user stories. The analyst will support Agile delivery teams, participate in backlog grooming and sprint planning, and assist with production issue analysis and resolution by validating data and system behavior.</p>
<p><strong>Description of Position</strong></p><p> This role partners with business stakeholders and technical teams to define, document, and translate complex business and technical requirements into scalable solutions. The Technical Business Analyst supports systems implementations, data integration efforts, and process optimization initiatives, helping ensure solutions align with strategic objectives.</p>
<p>Description of Position</p><p> This role builds and maintains scalable data pipelines supporting analytics and reporting needs. The engineer partners with analysts and stakeholders to ensure data reliability, performance, and accessibility across the organization.</p>
<p>The Business Analyst partners with business stakeholders and technical teams to gather, document, and translate business requirements into functional and technical specifications. This role supports process improvement initiatives, system implementations, and operational enhancements by analyzing workflows, identifying gaps, and recommending data-driven solutions.</p><p>The Business Analyst works across departments to ensure business needs are clearly defined, prioritized, and successfully delivered through technology or process changes. Responsibilities include requirements gathering, documentation, stakeholder communication, testing support, and post-implementation validation.</p>
<p>The Enterprise Applications Business Analyst supports internal business systems across operations, finance, HR, and customer-facing teams. This role focuses on gathering requirements for enhancements to ERP, CRM, billing, or custom internal applications. The analyst partners with business users to understand workflows, documents functional requirements, supports UAT, and works closely with IT and vendors to deliver system improvements. This role is common in mid-to-large enterprise environments with legacy and modern systems operating in parallel.</p>
<p>Description of Position</p><p> This role bridges business operations and technical systems by gathering requirements, analyzing data, and supporting reporting and process improvements. The analyst works closely with IT and business stakeholders to improve system usage and data accuracy.</p>
<p>The Data Analytics Engineer will design, build, and maintain analytics pipelines that support reporting, dashboards, and downstream analytics use cases. This role is SQL-heavy and focuses on transforming raw data into clean, reliable datasets for business and product stakeholders. The engineer partners closely with analysts and business teams to ensure data accuracy and usability.</p>
<p>The Salesforce Business Analyst supports ongoing enhancements and optimization of Salesforce Sales and Service Cloud platforms. This role partners with business stakeholders to understand workflows, gather requirements, and translate needs into clear functional documentation for technical teams. You’ll help ensure Salesforce solutions align with business goals while improving usability and adoption.</p>
<p>The Business Intelligence Analyst transforms raw data into actionable insights by developing dashboards, reports, and analyses used by leadership and operational teams. This role partners with stakeholders to understand metrics, define KPIs, and support data-driven decision-making.</p>
<ul><li>Analyze, document, and gather detailed business requirements from functional users and field sales teams that aren't tech savvy.</li><li>Translate business needs into clear, concise technical specifications for development teams.</li><li>Perform data analysis and ensure data quality within Salesforce.</li><li>Utilize excellent Excel skills (e.g., Vlookups) for data manipulation and reporting.</li><li>Provide ongoing support and maintenance for Salesforce solutions.</li><li>Collaborate effectively with both technical and non-technical stakeholders, including sales teams.</li></ul>
<p>The Operations Business Analyst will focus on analyzing operational workflows, identifying inefficiencies, and defining process or system improvements. This role partners with operations, finance, and IT teams to gather requirements, analyze data, and support implementation of operational enhancements.</p>
<p>We are seeking a <strong>Senior Business Analyst with a Product Owner mindset</strong> to lead enterprise integration and last-mile delivery initiatives. This role requires strong facilitation skills, deep understanding of Agile practices, and the ability to translate complex business needs into actionable technical requirements.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead stakeholder workshops and requirements-gathering sessions</li><li>Define user stories, acceptance criteria, and process flows</li><li>Own roadmap creation, backlog management, and UAT planning</li><li>Drive integrations across ERPs, telematics (Samsara), and dispatch systems (DispatchTrack)</li><li>Create data mapping and conversion documentation for system-to-system integrations</li><li>Collaborate with engineering teams to deliver solutions in an Agile environment</li><li>Communicate effectively with both technical teams and business stakeholders</li></ul><p><br></p>
<p>The Payments Business Analyst will support initiatives related to payment processing platforms, including ACH, credit/debit, and alternative payment methods. This role works closely with product and engineering teams to define transaction flows, settlement logic, and downstream system impacts. Responsibilities include gathering requirements, documenting payment workflows, validating transaction data, and supporting merchant onboarding or enhancements to existing payment services.</p>
<p>The Business Architect will operate at a systems and enterprise level, owning end-to-end business and application workflows across multiple teams. This role focuses on defining how business processes, data, and systems interact, ensuring alignment between product strategy and technical delivery. The Business Architect will partner closely with product, engineering, and leadership to identify dependencies, integration points, and impacts across platforms while disseminating architectural guidance to multiple delivery teams.</p>
<p>Summary</p><p>The TMS Business Analyst is responsible for supporting the implementation, configuration, and ongoing optimization of Transportation Management System solutions. This role sits at the intersection of business operations, technology, and logistics, partnering closely with internal stakeholders, clients, and technical teams to ensure transportation systems align with operational needs and deliver measurable business value.</p><p>This position is well-suited for a business analyst with experience in logistics, supply chain, TMS/WMS platforms, and systems implementations who enjoys hands-on configuration, data analysis, testing, and user enablement.</p><p>Key Responsibilities</p><p>Business Analysis & Stakeholder Engagement</p><ul><li>Partner with business users, clients, and operations teams to understand transportation workflows, requirements, and pain points.</li><li>Gather, document, and validate business requirements for TMS functionality, integrations, and enhancements.</li><li>Translate business needs into functional specifications and system configurations within the TMS platform.</li><li>Act as a liaison between business stakeholders and technical or development teams to ensure accurate delivery of requirements.</li></ul><p>TMS Configuration & Implementation</p><ul><li>Configure TMS features, rules, and workflows to support client and operational requirements.</li><li>Support end-to-end TMS implementations including discovery, configuration, testing, pilot launches, and go-live support.</li><li>Assist with integration design and validation between TMS and related systems such as WMS, ERP, carrier systems, and reporting platforms.</li><li>Coordinate system updates, enhancements, and change requests within the TMS environment.</li></ul><p>Data Analysis & Reporting</p><ul><li>Analyze transportation data to understand shipping volumes, costs, lanes, regions, and performance trends.</li><li>Support reporting and data validation efforts to ensure accuracy and consistency across transportation systems.</li><li>Assist business users with data interpretation to support operational and financial decision-making.</li></ul><p>Testing, Training & Support</p><ul><li>Develop and execute test plans, scenarios, and scripts to validate TMS configurations and integrations.</li><li>Support User Acceptance Testing (UAT) and coordinate issue resolution with technical teams.</li><li>Create user documentation, SOPs, and training materials.</li><li>Deliver training sessions to end users and provide post-implementation support.</li></ul><p>Continuous Improvement</p><ul><li>Identify opportunities to improve transportation processes, system usability, and data quality.</li><li>Support continuous improvement initiatives related to transportation operations and system performance.</li><li>Assist with evaluating new TMS features, enhancements, or complementary logistics tools.</li></ul><p>What This Role Is</p><ul><li>Business-facing and systems-focused</li><li>Hands-on with TMS configuration and data</li><li>Implementation and support oriented</li><li>Ideal for a mid-level analyst with logistics systems experience</li></ul><p><br></p><p><br></p>
